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Find a Location

King Neptunes Pet World has 1 locations, listed below.

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    Business ProfileforKing Neptunes Pet World

    Pet Shop

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    613 W Jefferson St, Joliet, IL 60435-7621
    BBB File Opened:
    4/5/2000
    Years in Business:
    41
    Business Started:
    1/3/1983
    Business Started Locally:
    1/3/1983
    Business Incorporated:
    1/1/1983
    Type of Entity:
    Corporation
    Business Management
    • Jim Lombardi
    Contact Information

    Principal

    • Jim Lombardi

    Customer Contact

    • Jim Lombardi

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/03/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My fiance and I took interests in a "Pomsky". The associate who helped initially was very helpful! I agreed to put a $100 deposit on the puppy and would either pay the full amount when I picked her up or I would put a larger amount down just to solidify the puppy would be coming home with us. I brought my other dog in to meet her, and they got along well, but I noticed their dog foaming at the mouth and throwing up. I inquired and was told it was a common condition for puppies who "eat too fast". I got home and my current dog began foaming at the mouth and throwing up. I got a call the next day from the manager, *******, asking when I'd be in to pick up my puppy. After explaining my dog being sick, I told her I needed to take him to MY vet and have him checked out because he didn't start throwing up until he met their puppy. She told me the puppy probably ate her chicken too fast, that she had never heard of that before then, & it didn't even sound right. Almost implying I was lying. Well...I called the store today to inform them that my fiance would be in to put more money down to hold the puppy as discussed previously and the manager, ***************************, decided to cut me off and tell me how they'd go ahead and get the puppy cleaned up and that I would need to come in with the full amount and stressed in CASH! I just figured it was *********************** deal with it in person. My fiance called to confirm the amount he needed to bring in, & she proceeded to say how it's unfortunate and not her fault that him and his fiancee (me) aren't on the same page, but if we don't show up TODAY to pay for the puppy in FULL we lose our deposit AND she'd sell the dog to someone else. So then my fiance began asking if we come in and pay in full and we find out the dog is sick...she cut him off and began saying we lose our deposit. He asked for her first and last name. She said, "Sure. First name '*******', last name 'none of your concern'." *************************** has a nasty disposition!
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