ComplaintsforThe Bearded Believer LLC
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and myself wished to purchase custom ******** boards with our last name and a flag on the board. We went to ******** Marketplace to see if anyone was making them and found The Bearded Believer LLC by ********************************* out of ******, **. We contacted him via messenger and agreed to purchase. He required a deposit of half the amount (******) be sent to his wife's Zelle account (*********************************). This was sent. Upon deposit we were provided a formal receipt. We communicated via phone call and text messaging to have the boards made in two weeks for an event. Darien assured that not to be an issue. At the two weeks when contacted he reported that some things came up and he could not meet to give us the boards. At the 3 week **** he reported when contacted by my husband that he was out of town for work. On week 4 he reported that his work trip got extended an additional week. On week 5 we informed him that we would need the boards that weekend of we would like a refund. He asked what time we could meet Sunday 9/10/23. My husband responded anytime. We have not had any response since. We have tried to call him numerous times. We have texted. His company website is no longer active and the ******** ad taken down.Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Met with Darien from The Bearded Believer LLC on 2 occasions to have products made from this company for my home. Down payment was rendered to start the work in July 2023. Such products were to be made within a week & delivered to my home. To this date 8/29/23 no such products have been made and deposit has NOT been refunded in the amount of $1200. Darien no longer answers my calls.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i purchased a bench from a business called bearded believer llc. I paid a deposit and received a receipt. I waited the amount of time and asked for updates. The owner said hed deliver multiple times and didnt. I went to pick up once and they never answered the door. Ive asked for a refund as its been over a month since they said itd be delivered. They have since stop responding to my emails and messages.Customer response
08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I filed a complaint with the bbb about a bench not being delivered/refunded. The company dropped off the bench 8/26.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.