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ComplaintsforGameStop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've been trying to return an item to GameStop. The clerks at the location I ordered it from did not know how to do the return. They stated they would need the manager to process the return. He was not available until today, July 12th. He stated that the item is past the return window. Customer support also says that it is past the return window. Their policy printed on their receipts says pro members have 30 days to return unopened new software and hardware. My item should still be eligible for return until July 23rd. I would like for GameStop to honor the policy they have printed on their receipts and accept my return order.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.