![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWindy City Cannabis
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am a senior, a u.s. veteran, and a medical patient, but none of that seems to make a difference when it comes to selling the prescriptions that I order to recreational customers and not fulfilling their obligation to me as a medical patient.Today, ********** I called windy city cannabis, because I have driven twenty miles to their location in the past two weeks only to be told that the prescription I ordered was SOLD OUT. So, to keep from making a trip for absolutely nothing but inconveniece, time and money, seeking to avoid the previous situation, since the order had not been confirmed through an email to me, I CALLED to make sure that the order was there and available.I spoke with a ******* who was unable to tell me whether it was prepared or not, even though she was at the location where it was to be picked up and we were speaking during the period that my prescription order was to be picked up. She said Homewood would no longer be sending confirmation emails for their orders, I guess so they can sell first come first serve instead of fulfilling the medical obligations that gave them license in the first place.So since she could not provide the order confirmation, I said I have but one question DO YOU HAVE MY ORDER READY??Answer, ....I don't know but it will be ready when you get here.... So I drove over twenty miles to pick up a prescription that they knew they didn't have.When I got there I was told "we sold out of that", ......would I like to order something else.....If they can't fulfill the orders then they should not take them. They aren't a liquor store where you just sell till you sell out. They are a MEDICAL marijuana dispensary with obligations to medical patients over their profit margin. What kind of business encourages a senior, veteran medical patient to drive over 20 miles, 90 minutes after speaking to them on the telephone that "oh we sold out OF THAT" a****** business, that what kind.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.