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Monumental Art Works, Inc has 1 locations, listed below.

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    Business ProfileforMonumental Art Works, Inc

    Funeral Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7590 Archer Rd, Justice, IL 60458
    BBB File Opened:
    10/24/2017
    Years in Business:
    14
    Business Started:
    5/26/2010
    Business Started Locally:
    5/26/2010
    Business Incorporated:
    5/26/2010
    Type of Entity:
    Corporation
    Business Management
    • Viktor Bougaev Same, Owner
    Contact Information

    Principal

    • Viktor Bougaev Same, Owner

    Customer Contact

    • Viktor Bougaev Same, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This company was hired to make a monument for the grave of my children's father and grandmother (they lost their father suddenly in June of last year and grandma 4 months before that). We designed the stone and my brother-in-law signed the contract for it. We paid $15,000 for the stone and waited, almost a year for delivery. They were told it MUST be installed no later than his birthday (May 26). After 3 attempts to deliver, and they were told a family member must be present with the Priest, when installed, due to a special religious ceremony, they delivered the monument, on purpose, without notifying the party they were asked to notify (myself) because I caught them lying to us about installation (and lying about talking to the cemetery and Priest about the delivery attempts). Due to this, we were unable to perform our religious custom (dedicating the stone) and they have deprived our family of this important Serbian Orthodox custom . I have proof that they did this with the malicious intention of hurting me (and through me, my children also) because I was complaining about the lying and the fake pictures, etc. that they were using to support why they failed to deliver on three different occasions. They had the stone ready to go in Mid April 2022 but didn't install it until May 17. Even though they delivered it before the contract requirement date, they purposefully misled me, and hid the actual installation date/time, in order to get back at me for complaining, and in this process they violated our rights to dedicate the stone properly according to Serbian Orthodox custom. We can never get that day, or the chance for that ceremony, back adding stress and anxiety to our family at a time when we just lost their father and grandmother (for whom the stone is dedicated) within 4 months of each other last year.
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