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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
MDD installed a garden window for us in April 20. I left 3 messages in November 2021 that there was condensation forming on the window when weather was cold. After 2 subsequent phone calls in December 2021, MDD essentially said that is what happens with Garden windows. I asked about warranty information from their manufacturer, but was not provided any information. So now, we have a garden window where condensation forms, and this moisture creates mold and mildew on the bottom of window frame. MDD indicates there is nothing they can do, and this is what happens with Garden windows. We would like for them to either replace the window with one that has glass that is properly sealed, or have the existing one repaired and cleaned.
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Contact Information
8918 W 85th Pl
Justice, IL 60458-1752
Business hours
Today,7:00 AM - 8:00 PM
MMonday | 7:00 AM - 8:00 PM |
---|---|
TTuesday | 7:00 AM - 8:00 PM |
WWednesday | 7:00 AM - 8:00 PM |
ThThursday | 7:00 AM - 8:00 PM |
FFriday | 7:00 AM - 8:00 PM |
SaSaturday | 7:00 AM - 8:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.