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ComplaintsforBoat Works
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
on 9-3-2021 I drove from ******** to Boat Works in *********, ******** to pick up my boat, a 2018 Phoenix 21PHX.It was advertised on ******** Market Place as a dealer demo with full warranty. I bought the boat and the dealer stated he had lost the title and would have to get a replacement. Later I found out he had to get the title from the previous owner in ******** NOT A DEALER DEMO. I had several problems with products mounted on the boat such as the Minnkota trolling motor and had to take it in for repair at the:******************** ****************************************************************** It cost me $623.46 to repair, the reason I had to pay was ****** the owner of Boat Works in ************. sent a reciept to the ******************** stating the trolling motor was new. I WAS NOT, it was 4 years old and the owner of the ******************** told him he would not honor his deception. ****** at Boat Works stated he would resolve this issue with Minnkota, he never did and stop taking my calls. I have everything documented in text messages which I will attach a few:From ***** at Boat Works on Thursday Oct. 14th, 2021 at **** am I'm still working with minnkota on how they want to handle this. Sorry it takes them forever when the repair has already been made. Spoke with ***** again yesterday and he sent it up the chain for approval Hew stopped taking my calls after this. I have documents of how he advertised this boat and proof from ******** it was a used boat.This business is dishonest.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.