ComplaintsforClimate Solutions, Inc.
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Complaint Details
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Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company installed an air conditioning unit right before I moved in which was December. The first time I ever turned it on it did not work I called the company they were very rude and told me they did it for a family friend but they came out anyway and put a charge on my unit then left!. The next year I turn it on it doesnt work again.. A brand new air conditioner! But this time they dont seem to want to help they dont care that their install was jacked or whatever and have no problem with me having to have someone fix their mistake. They said you had a one-year warranty so they did a half assed fix and that was it! I hope nobody else has to deal with this, this is disgusting and unethical for a company.. as a new homeowner theyve costed me more money than I should be dealing with. This is exactly why I asked for a new air conditioner before I moved in due to the one being outdated, but this is what I get. Now it is hot and the only people hurting is my family. DO NOT RECCOMENDBusiness response
07/01/2022
I would like to clarify this situation. The new ** unit was installed prior to sale of home in November of 2018. At the time of install it was too cold to properly test and charge the ** system. It was stated to homeowners that we will need to return in spr*** when temperatures are above 70 degrees to startup ** properly. New homeowners turned on unit prior to it be *** properly tested and it did not cool properly. That is to be expected. We went to customers home and charged the Ac in late spr*** / early summer of 2019. The warranty given on the unit is 5 years by manufacturer on equipment and one (1) year on labor by our company. Until Spr*** of this year we have not had any contact with the client. If the unit was not function*** from 2019 until now in 2022 why are we just hear*** about it. Part of the warranty procedure is to properly maintain unit through annual clean***s. None of this was performed to our knowledge and had proper maintenance been performed I believe that the current issues would have been avoided. I
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Contact Information
40 Beach Ave
La Grange Park, IL 60526-2012
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.