Business ProfileforA Responsible Driver

Please do not provide the business with my information as I'm reaching out on behalf of my adult daughter. On or about January 9th, 2024, my daughter, *******************, signed up for driving ******s with the company. She received an email saying she had to submit her ID, permit, and a contract which she signed. She sent back the forms and waited a few days and received no response, so she started calling the number on the website. Again, there was no response after a few days, so she called again and left a message. She received a call back from *****, the owner, and he told her that she had not submitted the form or anything which she had done. She figured it got lost in the emails, so she resubmitted it around January 28, 2024. He processed it immediately and she received instructions for a log in. The instructions that were sent were not working for her and it just seemed difficult overall to sign up for a ******* so she decided to find another place. This was after paying $700 for a ****** package for the "Adult Driving for 9 hours". She called about twice to ask for a refund as there was no refund option on the website and she never received a call back. My assistant called two days ago to inquire again about a refund to which the owner was combative and said he would not refund anything despite no services being rendered stating that the contract states a 60-day refund policy and we were outside of that. He would not even offer a partial refund and said it wasn't his problem if we didn't like his policy and it was not his job to '**** down' his customers. He was very unprofessional. He said the policy is stated on the contract she signed but it is not listed anywhere on there and I'm attaching it to this complaint.