![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKnauz BMW
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** KNAUZ BMW CURRENTLY Has MY 2016 *** X6. I bought this *** from Maserati dealership in *************. When I bought this truck it was used had like ***** miles and I bought an extended warranty. I have had problems ever since I bought the truck. Its been a little under two years since Ive had my truck serviced at KNAUZ. A good three times warranty cover majority of everything but still had to come out of pocket each time. However my check engine light came on sometime in November. I got my insurance company to tow my truck to **** KNAUZ in ********** on October 5th whom has been repairing my truck every time I had an issue. My current problem is my warranty claim was denied due to the fact that KNAUZ serviced my truck last year in July and put an auxiliary water pump on which was replaced last year and falls under a part in labor warranty from Knauz dealership. So now my truck is currently at t KNAUZ in the service repair shop with the engine broke down and theyre asking me to pay $12,000 for the break down. Then they are asking for another $12,000 to put the engine back in. I need help getting to the bottom and resolving this matter so I can get my truck fixed and back on the road. Please help me because Knauz is not giving me no answers. Thank you,Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In August of 2023 I took my car to Knauz BMW to repair an oil leak. They claimed that the crack to oil pan was done by Deerfield Auto Garage in Jan 2023 when they changed my oil. Therefore, the repair is not covered by my warrantee. However, in Feb 2023 ( after the said oil change) I had an oil leak repaired by *** of *************, **. They fixed it per warrantee. They claimed it was a gasket problem. They told the oil leak was repaired. I assume that in order to fix the oil leak they inspected the oil pan. They said nothing about any damage to the oil pan. According to this timeline the last mechanics who worked on my oil pan were at *** in ******* not ****************. I feel that *** should honor the warrantee and replace my oil pan.Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was out of town my wife took her *** in for an oil change, and the dealer pushed sales of parts that didn't need to be replaced. The tires were at 50% but they told her she needed new tires so I came home to see new tires on the car.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.