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ComplaintsforScreenmobile of North Shore Chicago
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Complaint Details
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Initial Complaint
10/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered vinyl windows from this company in October 2022. Its been over a year later and I still have not received the windows! I have emailed, called & left text messages and they are not very responsive. They keep telling me its a manufacturing problem. After all this time, I think ** getting the runaround and this is a scam. I am looking to either get the product delivered and installed, or get a complete refund.Initial Complaint
09/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/10/23 I paid Screenmobile of North Shore Chicago $175 for an on-site assessment in order to get an estimate for placement of an external screen door. I had sent them pictures of my current front door prior to the assessment. The receipt stated that I could apply the $175.00 to the future external screen door installation. The on-site assessment was completed on 8/11/23.I have since reached out to Screenmobile of North Shore Chicago multiple times via email and phone messages inquiring about the estimate . I received one response to the first email I sent on 8/16/23 (received on 8/17/23), which stated that they would be sending me a quote when they heard back from the manufacturer. However, all other emails and phone messages I sent have been ignored, and it is now 50 days since the assessment. I cannot wait any longer as I need the security screen door urgently.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.