Business ProfileforHeartstone Custom Builders

Heartstone Custom Builders is not allowing us to pick-up our $32,942.49 of cabinets that are currently stored on their property. Our first request for pick-up was Feb 2, 2024. Despite multiple requests, they continue to deny us access as of Feb 27, 2024. We contracted with Heartstone in April 2022 to remodel our house. We ordered cabinets from Amish Custom Kitchens in Aug 2022. Cabinets were to be delivered in Nov 2022, but we had to postpone because Heartstone was behind schedule and our house was open to the elements. After a few more delivery postponements, ***** advised we had to take delivery of the cabinets in Feb 2023. Since our house still wasn't weather proofed, Heartstone offered to store the cabinets in a heated storage facility on their property. Heartstone defaulted on our contract in June ************************************************ Aug 2023. At that time, our house was still not at a point where the cabinets could be delivered. Heartstone agreed the cabinets could stay in their facility until we were ready to take delivery. There was no mention of any contingencies, fees, etc for keeping our cabinets.We paid ***** directly for the cabinets with final payment on March 8, 2023. Heartstone's reason for denying us access to our cabinets is because we haven't paid them their final invoice for work done. We have yet to receive a final invoice from Heartstone that is acceptable by us and 1st American, our escrow account manager. ******************** first sent a 'final' invoice in Oct 2023. We replied with questions, but didn't hear back until Feb 2024 when we asked to pick up our cabinets. The escrow account is funded and we are willing to pay Heartstone once they submit an accurate invoice. In the meantime, not having the cabinets is delaying our project timeline with the new general contractor. Since we own the cabinets, we contend they should not be held hostage while Heartstone sorts through their billing issues.