![](https://m.bbb.org/prod/ProfileImages/2024/e31a44a2-10f6-4212-89e3-2d89ee31ffe4.jpg?tx=w_150)
Customer ReviewsforShred-It, a Stericycle Company
266 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lisa D
1 star08/21/2024
If I could give 0 stars I would. I work at a law firm and they are absolutely the worst company I have ever dealt with. They are truly deceitful and charge for service that is never received. I would not recommend them to anyone, ever. Four times now we have been billed for services we did not receive. When we finally cancelled their services, it took them a month to pick up the console, which was completely empty. They then sent us a bill for $269.10 for a regular service pick up, plus recycling fees and gas and $90 for the removal of the empty console. Absolutely ridiculous. We found a new shredding company who are wonderful and cost less than have the price for the exact same size console and monthly pick up.Shred-It, a Stericycle Company Response
08/22/2024
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review from Rick D
1 star08/09/2024
Terrible company. Charged me for services they did not provide. Said they came out to collect items to shred and I wasn't there, but they never actually showed up. I actually saw them at a neighboring building on a collection day and waited for them to come in and collect mine, but they just drove away. I canceled my contract with them, called and asked to pay everything I owed them, and now received an invoice for another $200+. They only collected my shredding once during the six months I was with them.Shred-It, a Stericycle Company Response
08/12/2024
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review from Casa W
1 star07/24/2024
This is a nightmare service for businesses. Our nonprofit has used their pick up shredding service for at least 9 years. Starting around late 2019 and continuing up to this moment (July 2024), they've been impossible to work with for pick *** in downtown ***********. An account manager told me they never no-show or reschedule. I can count at least 8 times in the past 4 years that they failed to show up for one of our 6 yearly pick ***. You'll sometimes receive an email saying they're coming and sometimes you won't. They'll cancel your service the day of or email you the day of to say they'll arrive, leaving you no time to plan and then you'll be charged for a pick up anyway which will take MONTHS and hours on the phone to have removed from your bill. **************** and the local dispatchers have zero communication between them, so it's pointless to try to do anything through the portal or over the phone. Every call to customer service will be at least 30 minutes if not longer. In April 2024 I was promised by an account manager that all the problems were solved, but they only managed one pick up before the problems reoccured with them arriving unannounced a month early for our next pick up. I cancelled the service on July 8th, 2024 and was told that someone would be in touch within a week to pick up our bin. No one ever contacted us. On July 24th, I received an email saying we had a document purge pick up scheduled for July 26th. I had to spend another ***************************************************************** it was a mistake. They then mentioned that someone would be coming the next day, July 25th to get out bin. No one has EVER communicated with us about that and no one will be in the office which I told the representative. They countered that that's the day someone will be in our service area, as if I should be accommodating them after years of this disaster. I'm now supposedly waiting on a call from yet another rep to sort it out.Shred-It, a Stericycle Company Response
07/25/2024
Hi ****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Ericia L
1 star07/24/2024
Tried to give 0 stars but the site wouldn't allow it. Terrible to work with. Doesn't show up on pick dates scheduled and then charges you when they come on a different date without notice and no one is there to let them in. Overcharging and will not respond to emails regarding this. They reference contract language with a different company than the one they are actually charging for these fees. I see their response to bad reviews is the email that I have been using for months without a response back. Save yourself a headache and don't start with them. And if you do, read the fine print that includes a 5 YEAR contract.Shred-It, a Stericycle Company Response
07/25/2024
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Wendy B
1 star07/23/2024
I have been chasing this company for almost $400 in credit that they have owed my account for almost 3 years. Their billing practices are almost criminal. My next step is to file a complaint with the Attorney General. I can't get my account rep to talk to me all in regards to this, she pushes me off to billing. I can never speak with the same person in billing and I am told something different by every person that I speak with.Shred-It, a Stericycle Company Response
07/24/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review from Elizabeth K
1 star07/08/2024
OUTRAGEOUS SURCHARGES OVER AND ABOVE THEIR WEBSITE FEE SCHEDULE!!!!!!!!!!!!!!!!!!!!!!!!!CHARGED OVER 37% OVER AND ABOVE THE ALREADY HUGE COST. Just 14 small banker's boxes cost $513.79 to shred with $133.32 of that in surcharges.Shred-It, a Stericycle Company Response
07/09/2024
Hi *********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review from Timeka M
1 star06/07/2024
My company used Shred-It/ Stericycle they currently have been owing us a refund for over a year going into 2 years now and refuse to send out the owed payment w/ numerous amounts of calls, and emails being ignored. I have not received any type of help to resolve this matter. When I call, I am giving excuse after excuse. Promise of the payment being processed and never able to talk w/ anyone in the processing department. Just no justice so unfair.Shred-It, a Stericycle Company Response
06/10/2024
Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please
contact us at customer-************************************ or 800-69-SHRED.Review from Donna K
1 star06/06/2024
Worst company ever. Pick Up and Shred fees continuously go up and then they tell you that you cannot cancel due to an automatically renewing 3 year contract which occurred 2 weeks ago which was never explained and no notification was given that it was about to renew, giving me no opportunity to cancel. This is going to be a battle unless they talk to me about this. No one wants to discuss this. They just want to keep billing me. They even said that if I do not continue my services or postpone my pick *** that they will bill me anyway for the remaining 3 years. Charges started around $80 range and are now over $102 for the smallest trash can size pick up they offered . There are fees for cancelling as well. I was told by the rep in the beginning that there would be no contract and then they send an acceptance email that sneaks in terms that differ from what their sales rep explained.Shred-It, a Stericycle Company Response
06/10/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry
to hear about your experience and have escalated this with our customer
resolution team to look into and reach out to you. If you have further issues
or concerns, please contact us at customer-************************************ or
800-69-SHRED.Review from Rebecca W
1 star06/03/2024
Currently using Shred-It / Stericycle for medical document destruction. We signed our contract in January, received our bins in February, and have been scheduled for an every 4-week pickup. We are not able to adjust our service pick-up schedule, we cannot connect with a representative who can explain why we are not being billed or receiving any invoices, and have not received adequate help even after reaching out repeatedly. We will be ending our service.Shred-It, a Stericycle Company Response
06/04/2024
Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review from Julie T
1 star06/03/2024
Worst experience ever!!! I called in February to schedule our shredding. The person I spoke with immediately sent over a quote, which I signed and returned. At that time he told me that someone would contact me within two weeks to schedule. Around mid-March, I hadn't heard from anyone, so I called back. The girl who answered (I believe in *****), stated that I had an appointment for April 24th. I told her that no one ever contacted me about it, so I was glad I called because we had to bring the boxes up from the basement before they came. So, on April 23rd, we carried the 31 legal-size banker's boxes up from the basement to our lobby. April 24th came and went and no one called or showed up. The following week, I called back a woman (I am assuming the same woman from ***** by her accent) then tells me that we are scheduled for May 26th. At which point I tell her that we had to carry all of those boxes up, so I need to confirm that this will be the date, because we will have to take them back downstairs and bring back up since it's a month away. She assures me that we have a pick-up scheduled for May 26th. So May 25th, we bring all 31 boxes back up. NO ONE SHOWED UP on May 26th. I called them again. At this time she states that she will have someone from the local office call to schedule. It is not June 3rd and I have yet to hear from anyone. Today I contacted a different company. They will be here on Wednesday to pick-up the boxes to be shredded. I will NEVER use this company again or recommend them to anyone!Shred-It, a Stericycle Company Response
06/04/2024
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.
Customer Review Rating
Average of 266 Customer Reviews
Contact Information
2355 Waukegan Rd
Bannockburn, IL 60015-1586
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.