ComplaintsforSeasons Heating & Air Conditioning, Inc.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For the last couple years, weve had seasons do all of our needs service work and maintenance and thought we were getting taken care of. On May 5, 2023 our air conditioning unit decided to stop cooling we call them andTony came out. He told us are Freon level was low and we paid $244 to add a pound of Freon in. At that time he never checked the inside unit only the outside. Then on June 23 we woke up and our unit was frozen over when I called the company. She immediately told me that I would have to replace the unit but would send someone out to take a look when **** got out here He agreed with her and said there must be a large leak somewhere and that it would be $5900 and that they would finally when we paid to have our unit replaced our unit is only 5 years old. I paid seasons another $100 thats day. My husband and I found that ridiculous and had a second opinion who looked at not only the outside of the unit but the inside of the unit and found that there were no leaks, but that our coils were extremely dirty on the inside, they also found that a filter was sucked into the blower that had not been found by seasons during any maintenance or service calls. Once the coils were cleaned, they found that we were a pound over and had to remove the pound of Freon that seasons said we needed. I have spoke to the owner and sent him the photos and the report from the other contractor and have not heard back.

  

  Business response

  09/05/2023

  09/05/2023

  I emailed ****************** a few weeks ago. I asked how much money she would like refunded.  I never received a call nor an email responce. 

   If she could please call me to discuss @ ******************

   

  Sincerely,

  ***************************

  CEO

  Customer response

  09/05/2023

   
  Complaint: 20445895
  
  I am rejecting this response because:
  I immediately sent back an email and havent heard anything else. I would like the refund for $344.
  Sincerely,
  
  ******************

  

  Business response

  09/13/2023

  Good afternoon ******,
  
  Attached is the information regarding the refund to ******************. I gave her 100% refund. If you should have any questions, please do not hesitate to contact me.  I would like to have this matter closed. I appreciate the opportunity to work with you and the BBB.
  
  Sincerely,
  ***************************
  President

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