Business ProfileforJT Services, Inc.

We hired JT Services to diagnose the problems we were having with our double oven. ****** came to diagnose the ovens and came to the conclusion (without pulling out the oven) that the broil on the bottom oven needs to be replaced and the heat element on the top oven needs to be replaced. We paid, the parts were ordered, and he came to make the replacement. After installing the new parts he realized that the bottom oven heating element is also not working at 100%. He diagnosed the issue last time by only touching the inside of the oven and seeing if it heats or not. It heated at 50% and he said its OK. After pulling out the oven during install he was able to diagnose correctly this time that the heating element is not working as he thought it was previously. He told us to contact his office to order the part and get the install scheduled. We called and the office admin told us we would have to pay for labor once again in order to fix the misdiagnosed issue. We told her this is not what was promised when we hired JT Services - they initially told us that if the oven is not working 100% after they fix it, we will not be paying for anything other than parts. Since this issue is due to the initial misdiagnosis done by JT Services, we should not pay for labor AGAIN. We have been calling JT services for the past month trying to get to talk to them and find a resolution, and to get our oven fixed as promised. We have not been able to get in touch with them - they will not call us back or reply to voicemails.