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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My problem is that Echo has discontinued the 58v line with no thought about its impact on its customer base. I discovered the issue when I went o buy another attachment for the 58v package. Three 58v batteries , string trimmer, chainsaw, blower, polesaw and hedge trimmer. All down the tube. So much for customer appreciation.. I have been buying ******** products for years as well.Business response
09/10/2024
****** we will contact you shortly today to address your issue.Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the echo 58v weed eater , and blower and was very satisfied with the products.they performed well, but the batteries need to be replaced and echo has discontinued this system and replaced it with a 56v system. I have always liked echo and this system was highly recommended by friends and coworkers. I feel this was a disappointment for a loyal customer.Business response
09/10/2024
******* we will contact you today to address the issue.Customer response
09/14/2024
Complaint: 22249209
I have not received any contact as of 9/14/24*********************
***************
Sincerely,
***********************Business response
09/16/2024
*** we sent an email to you on September 10. To the email address provided. ********************* Not sure if a spam blocker may be holding this up.
*******, were sorry about the issues you encountered with batteries on your 58 Volt products. We would like to replace your fleet of 58-volt units with our 56-volt line. Please send me the pictures of the units and batteries, also indicating the watt hours for the batteries. These pictures will help me send the correct replacement products to you. You can send the pictures by email or through my cell phone *************). Also confirm your shipping address below. Please contact me if you have any questions.
Address:
****************************************************************************************Customer response
09/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very helpful, and I appreciate the quick response.
Sincerely,
***********************Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a 58v string trimmer that the battery is showing up as defective. It was not cheap I would expect echo to back their product.Business response
08/13/2024
Will contact the customer today to discuss the issue further.Customer response
08/14/2024
Complaint: 22129776
I am rejecting this response because:I have not heard from echo about my complaint. They have not contacted me yet
Sincerely,
***************************Business response
08/16/2024
Spoke to customer and the issue is resolved.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have invested hundreds of dollars into the Echo 58v system of products including the mower, chainsaw, and trimmer. Unfortunately, echo has apparently decided to discontinue this entire line and replace it with a 56v system of products that are not compatible. I have 3 58v 4ah batteries that will no longer charge, rendering all of my products worthless. I have learned that I cannot buy replacement batteries or have the older batteries refurbished. This is very frustrating as I feel echo has turned their back on customers who initially adopted their electric line of products.Business response
08/05/2024
Have contacted the customer to resolve the issue.Initial Complaint
07/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a product that is under warranty and none of Shindaiwas authorized dealers work on electric leaf blowers. I called every dealer I was provided. I called customer service 2x and was told on the second time they would escalate my issues and get back to me. I am still waiting for a response.Business response
07/29/2024
Contacted ******* to provide warranty repair.Customer response
07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
As is the case with so many others, I purchased the 58volt line of tools. I have the string trimmer, push mower and leaf blower. I started out with 4 batteries. two 4ah and 2 2ah. Right away I had a 4ah go bad and it was replaced under warranty. I am now down to just one of each and the entire line is no longer being supported. Even finding new mower blades is getting difficult. This was not a cheap investment and there is now very little to no options to continue using these tools.I know the days are numbered for the other two battery packs as it is well documented they have issues that were never resolved. It was a dirty move to totally drop this line and launch a new one that has no compatibility.Business response
07/26/2024
Will contact customer to address there issue.Customer response
07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is very satisfactory to me.
Sincerely,
*****************Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have the Echo mower used to mow my lawn purchased about 4 years ago.. I'm on my second 58v battery, and can no longer mow the lawn without having to recharge the battery 3 times. (It's not a big lawn). Recharge time taking about 5-10 hours.Anyways now I've come to find out that batteries are no longer made, rendering both my battery/charger and lawnmower useless. I leave my Echo mower parked on my front lawn while I wait for the battery to recharge thinking someone will do me a favor and walk off with it. So far no takers. This is an embarrassment to Echo, and surprised there is not a lawsuitBusiness response
07/25/2024
Will contact the customer today to address the issue.Customer response
08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Super happy with the resolution. Echo has done a stand-up job of standing behind their product, and I am a happy customer, and plan to be for life. I couldn't have asked for a better resolution and customer service from Echo.
Sincerely,
*****************Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm a very loyal ECHO customer. I purchase a cordless trimmer in 2023, and I registered it on echo website. This week I open a support case because the 56v battery is defective, the LED is dead, and battery life is about 10% of what it was when it was new.My trimmer has 5yr warranty, and the battery has 2yr warranty per ECHO warranty policy.Echo is aware of the battery defect, and despite many many complains from customer, ECHO refuse to replace my battery.It seem that it is completely USELESS to register ECHO product because when customer need warranty the registration is meaningless, and completely ignored by ECHO. Despite knowing the battery are defective, echo refuse to recall the battery, and refuse to honor the warranty which is provided by the company.I'm requesting an expedite replacement of the defective battery.Business response
07/22/2024
Will contact the customer to provide instructions for warranty service.Initial Complaint
07/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased echo 58v 2 hedge trimmers, 2 chainsaws, 2 blowers, 2 weed eaters and like the tools which still work perfectly. The 58v batteries have started to die. I have tried to inquire about refurbishment of my batteries and they are discontinued and now I have $1600 in tools from ********** and now they have switched to 56v! I feel duped into buying into a platform of tools and now they are worthless with no refurbished batteries available to purchase. Not happy at all-Business response
07/16/2024
Will contact customer immediately to address the issue.Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Echo 58 volt batteries won't charge after minimal use. Both the 2 amp and 4 amp batteries I have won't charge anymore.I use them for the 58v lawn mower.Business response
06/26/2024
Will contact customer shortly to address the issue.
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Contact Information
400 Oakwood Rd
Lake Zurich, IL 60047-1561
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Get a QuoteCustomer Complaints Summary
102 total complaints in the last 3 years.
38 complaints closed in the last 12 months.