ComplaintsforWeichert Financial Services
Mortgage Broker
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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been paying my mortgage by phone for a couple of years now. I ALWAYS pay 3 months at a time. My last payment was in April. It was for the months of April, *** and June. I started receiving notices, about 20 or so, in the mail stating I did not pay *** and June. Threatening to foreclose on my mortgage and report us to the credit union. I have called MANY times and spoken to many people ( I have the names, dates, times and what was discussed on each call written down). The last 3 calls confirmed that I had in fact PAID ALL PAYMENTS UP TO & INCLUDING JUNE. I just received yet another letter stating that they reported me and my husband to the credit bureaus and did so correctly since they have no record of our payments for *** and June. I am so very angry!!!!! All they have to do is look at my payment history and see that I do and have been paying for 3 months at a time!!!! I believe we deserve some type of compensation and any credit reporting withdrawn.My next step is to contact an attorney as well as the media.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Loan # ********** On April 2nd 2024 I mailed out 2 money orders to Weichert Financial to pay my mortgage for the month of February. Prior to mailing my 2 money order, 1 for *******, 2nd for ****** (total 1******) I called twice to get an address and confirm the address which they gave me box **************************. The address they gave me never received my money orders, and that address is a processing center for digital currency, not for paper money orders. So the USA postal service said I had to wait 60 days to file a refund and I had to pay ***** each money order to get refunded. I spoke to MNG at Weichert Financial and told informed them that until this matter is resolved bc misplacing 1,****** is a big deal that I was not able to send another money order/payment, and i needed a valid address with an actual person there to process my payment. So I had to wait til June 2nd to get the money order back which I did, so I called and asked for a valid address to send my payment and they gave me the *************************************. So I called yesterday to see if they received my payment so I could send out another money order payment and they are telling me they are not receiving my money bc I am now in forecloser. I just sent them 1,1127.00 and I have another payment to send once they confirm they recieved it and didn't lose it. I spoke to MNG about this and they were well aware of the situation and I was in contact with them and emailed them numerous times at *********************************** bc that's what they told me to do. Now they said if your 4 months behind they put y in foreclosure. The ONLY REASON I WAS BEHIND IS BC THEY LOST MY PAYMENT and like any normal person I wanted this matter to be resolved first b4 I sent another money order in. I'm still outta pocket *****, ***** each money order to be reissued and now they are refusing my payment. I just need them to accept it and confirm they got it so I can send another payment in. **Business response
08/02/2024
Please see the attached document.Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have ******************* with Allstate.I have Home Mortgage with Weichert Financial Services.Every year Weichert put to my ********************* Insurance - after I call to AllState - Allstate faxed to Weichert the Declaration Page of prove my *******************..This year Weichert does the same - put **************** $1245.77 to my bill. AllState send to Weichert the Declaration Page - no result. I spoke with Weichert specialist at 11/20/23 at 10 am - no result.That means for me - I am paying TWO insurances for same property..Please, help me. Weichert must spot charging me for ****************, because I have Insurance from AllState.Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In July and in Sept **** I made an extra ****** each time and direct the extra money to go towards my principal. Well they took that extra money and put it towards a lawyer fee. I never had a lawyer, I refinance my mortgage loan myself without any help so this lawyer they are talking about I have no clue and even if I did I never authorize the extra money to go anywhere but towards my principal. I believe the exact extra amount was ****** and ******, so a total of ******... I requested to go towards my principal. I called oct 5th at 9:05am and was transferred 7 times and nobody can give me a clear answer on why the extra money that I clearly said I wanted to go towards my principal went to a lawyer.Customer response
10/05/2023
I apologize I gave wrong dates. So on June 29th **** I paid ******** to weichert financial services, which ****** I specifically requested that amount to go towards my principal, and on August 1st **** I paid a total of ******* of which ****** was specifically requested to go towards my principal. They did not put that towards my principal and the phone recording from loss Mitigation will confirm that I requested the extra money to go to the principal.Business response
10/16/2023
Hello, we have attached our response for your review.Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
So this starts back in February of 2022.I closed on the sale of my previous home on 2/1/2022. On this same day an auto withdrawal for the mortgage payment was taken out. This was in the amount of $2058.59. This was set to be refunded to me as a check. This check was sent but was lost in the mail. I called to ask for that check to be canceled and a new check reissued. They told me on 3/11/2022 this would take between ***** days. At the 60 day **** I called for an update and was now told it could take an additional ***** days from this point. I waited all the way to the middle of June and still had no update or refund check. I then called to get an update and was told that the check was already processed, this was not the case and Weichert had also at this point now mistaken the $2058.59 check that I was owed for a $302.00 check that I had already received and cashed. In this same call I was able to get them corrected and now correctly working on the $2k check.Another month goes by and still noting in the main or any update from Weichert. On 7/19/2022 I call back asking where my refund is. This time I am told that Weichert is claiming they never withdrew the $2k on 2/1/2022 in the first place. I then had to PROVE to Weichert by sending them bank statements that show their withdrawal form my account did occur. This prompted them to tell me that they now are processing my refund and it would be 2 day air mailed to me. 6 days later I still have no check and when I called today to see were my money that I haven't had for nearly 8 full months is. They continued to tell me that is has yet to be processed and could take another week before it is processed. I need my money. Weichert has held my funds of $2058.59 for well over 7 months in which time I could have invested and made significant gains. At this point they really should owe interest to me for this. $2k might not be alot to Weichert but it is to me.Business response
08/12/2022
Hello,
We have attached a copy of our response for your review. Thank youCustomer response
08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.