Additional Information for Warmly Yours.com, Inc.

• WarmlyYours Radiant Heating
• Warmly Yours Making Comfort Easy
• Warmly Yours Radiant, Inc.

• Ms. Julia Billen, Owner and President

Principal

• Ms. Julia Billen, Owner and President

Customer Contact

• Ms. Julia Billen, Owner and President

50 Miles within Greater Chicago Area

• Credit Card, PayPal Invoice, E-Check, Check, Wire Transfer, Bread Financing for qualified Homeowners, Net Terms for qualified professionals. 

• All returns must be authorized by one of our Radiant Experts. Please contact WarmlyYours at (800) 875-5285 or [email protected] to have a Return Material Authorization (RMA) number issued to you. 

  WarmlyYours will not charge any restocking fees for returns or put a time limit or due-date on returns (excluding Advance Replacement exchanges—see below). However, all shipping related costs to our warehouse facilities for returns due to customer satisfaction, remorse or damaged installation are at the customer’s expense. WarmlyYours will process your return within one week of receiving the product. For credit card payments on orders, we will work to process your refund as quickly as possible but the actual timeline for your account being refunded will depend on your bank/financial institution. For accounts “on terms”, credits will be applied to the account on file. 

  WarmlyYours can authorize an advance replacement for damaged items, incorrect or delayed shipments as long as we have a credit card on file. You will have 30 days to return the first order — failing to do so will result in your credit card being charged for the replacement order. For accounts “on terms,” a credit card or a new purchase order will be required for the replacement order. 

  If the return is in resalable condition, meaning it has all of its original labeling attached and has not been altered in a permanent way, such as being cut, WarmlyYours will refund 100% of the cost of the product(s) purchased. Please note that the product must be currently sold by WarmlyYours, discontinued products may not be returned. If the return has been damaged or broken and is considered as non-resalable by WarmlyYours staff, WarmlyYours will offer 50% off (retail price) the replacement items.