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ComplaintsforBragg's Automotive Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dont go to Breggs we spent **** in 2 weeks having them work on our sons car 1st gave it back didn't even run 1 day brought it back on way home was having bogging issues wouldn't stay idling brought it back now telling us a whole list of different issues it didnt have when we brought it to them and want us to pay more and telling us we need a new transmission. Reporting to bbb and states attorney office today. SCAMMERS so ******Business response
08/11/2021
I HAVE ATTACHED A RESPONSE LETTER TO THIS COMPLAINT. I HAVE ALSO ATTACHED THREE INVOICES. PLEASE LET ME KNOW IF THERE IS ANY FURTHER INFORMATION YOU REQUIRE. THANK YOUCustomer response
08/16/2021
Complaint: 15742489
I am rejecting this response because: I ***** full or partial refund we 1st brought the car in for a tune up and a start issue theygave it back was running well but same day we picked it up didnt start. Whenreturning the car for this reason they worked on it telling us many reason whyit was having those issues even the owner drove it and got stranded the nextmorning after he though he fixed it had a dealer mechanic friend help figureout what the issue might be but here is the reason i want some money refunded... the person working on our car told us one of the issues was only 3 of the 6sparkplugs are new its a lazymans turn up funny cause they are the ones who didntthe turn up so we didnt say anything just wanting the car to run and paid for what they said we needed plus some other things they didto help with starting issue something about hard wiring to the started etc.after picking the car up that time it ran really really bad didnt even thinkwe would make it home and we only live like 10mins away. they hold us to bringit back we did and left it there. the owner called my husband and told him hewas ****** I posted negatively about my experience and went to the bbb but hewas working on it himself on his day off. They told us now it needs a newtransmission funny didnt have any issue with it before bringing it there andthe speedometer wasnt working funny worked when the brought it back the 1st twotimes. But on the bottom of the last invoice wrote no further work will be doneat braggs after false accusations and degrading comments on social platform. Sohe ruined the car its not drivable and our son is out **** dollars and needssave up for a new transmission. which we are quoted between **** and 1600dollars all become we brought it there for a tune up. The owner yelledat my husband telling him I mother f*&xed him up and down online not true you can view the attached fb post and i have never spoke to anyone at the shop only my husband has.Our son does Uber eats to make money and uses this car for it now he has no transportation and can only work when he can ****** either mine or my husbands car and we both work full time . I was advised by a family friend to get a rental for him and have the auto repair place reimburse use for it but I am not doing that just want all or some of my money back.
I have attached my original post on social mediaits is reasonable and not a lie and the last invoice they gave us with the comment on the bottom about not working on the car.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.