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Find a Location

Travelodge by Wyndham has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTravelodge by Wyndham

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    17301 Oak Ave, Lansing, IL 60438-1038
    BBB File Opened:
    6/2/2023
    Years in Business:
    3
    Business Started:
    3/4/2021
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Travelodge by Wyndham Lansing IL
    Business Management
    • Business Manager, Business Manager
    Contact Information

    Principal

    • Business Manager, Business Manager

    Customer Contact

    • Business Manager, Business Manager

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 05/31/23 I rented a room at Travelodge. After about 3am 6/1/boyfriend got up to use the bathroom and woke me up and said he saw a ***** on the sink by the bathroom. I got up to see, but it was gone so it was too late to take a picture. We immediately got up shook our clothes out and left the room. We went down and reported what happened to the front desk employee. I asked for a refund, and he said only the manager could help me with that. He took down my information and said the manager would be in after 8am. I called to speak to the manager and was told he would be in after 10am. I then called back but the manager was not there, I was told, and that he would be there in 20mins. I called back, same answer. The last call I made on 6/1/23 I was told he wasnt coming in and that h*** be in the next morning around 11am. Once again I called and Im getting the run around.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hardy C

    1 star

    02/10/2024

    Absolute no words to describe such the disgust of corporate having to use policies with such a gap to allow them to get their generated income in the millions by nickel and diming these charges that one can pay and not have voice for who do you talk to when trying to square away a charge to my account for a stay in their hotel, like Travelodge by Wyndham in ********. Travelodge says Expedia is who to contact, and Expedia says it with hotel directly both pointing fingers at each other turning their heads and not making a simple little discrepancy based on their ways of pointing out policies that make no sense when your making the reservation, I might have done it within the 24 hours on the day of, being I paid for a stay at cheaper price I did email and cancel, but since phone was stolen and 2 types of verification required to retrieve email account, one is password which is easily remembered, 2nd is text or call number on phone, which I don't have, so this way if verifying my email to them cancelling is not at this very moment something I can prove, but when things like this happen, and hardships are in works and displacement regards to housing finding a safe place for just a day, million dollar corporations that sleep well every day can't seem to own up to a pennies value based on their income in correcting what any humble, human with empathy as a ********* would do, they act as if their robots, and allow A I to just make decisions instead of being what their purpose as a walking, living, breathing human **** sapien would do. How to make society make common sense be used as it used to, because today's norm is far from it. Not enough engagement with voice communication, the stupid question is the one not asked! So make of it of what you think! My name is ***** ****************** and I have no affiliation with Expedia nor Travelodge by Wyndham, don't know the fine print in legal matters just want everyone to know how this can add up to the billions companies can make

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