![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTravelodge by Wyndham
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 05/31/23 I rented a room at Travelodge. After about 3am 6/1/boyfriend got up to use the bathroom and woke me up and said he saw a ***** on the sink by the bathroom. I got up to see, but it was gone so it was too late to take a picture. We immediately got up shook our clothes out and left the room. We went down and reported what happened to the front desk employee. I asked for a refund, and he said only the manager could help me with that. He took down my information and said the manager would be in after 8am. I called to speak to the manager and was told he would be in after 10am. I then called back but the manager was not there, I was told, and that he would be there in 20mins. I called back, same answer. The last call I made on 6/1/23 I was told he wasnt coming in and that h*** be in the next morning around 11am. Once again I called and Im getting the run around.Business response
06/15/2023
Hello Contact,
BBB Case #: 20135788
Hotel Site #: 14610
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ***************************** at the Travelodge by Wyndham property in Lansing. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before June 19, 2023. As a company, were committed to delivering a great experience with every stay with **.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
*******
Liaison, ********************************************************** & ******** ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.