Business ProfileforWilson Pools

They emailed me quote on 3/7/24.March 8, 2024, hired them to put in a pool. Gave them a $10,000.00 deposit on 3/8/24. Was told on 3/8/24 by JC that the pool would be done by July 4th, 2024. Heard nothing after that. Called Wilson's on 4/10/24, no answer, voicemail box full.4/12/24 they called and said they wouldn't start until end of May. Never came out. Called 5/29/24 at 11:08 am, no answer.Then they emailed me they would start first week in June,2024, never came out.6/17/24, I emailed and asked when they would start, asked for an accurate start date. No reply, emailed 6/21/24 that I was still waiting, also asked for deposit back so I could get someone else 6/21/24 called twice, no answer and emailed. Emailed me that they were working on permit, blamed the county but I have emails from the county that Wilson's were not providing what they asked for. County had to email repeatedly to try and get information needed. July 11, 2024, I asked for my deposit back. No reply.Called again, told them I wanted back my deposit. They deducted $******* from the refund for a "3% of pool total for sales commission" for a pool they never started. Emailed I did not agree to that, never received a response. Received the check today, but they still deducted the $*******. I feel I am not responsible for that, knew nothing about it and they never paid that or any amount to the person who recommended them. I want the $ ******* refunded. I need it for whatever new company I hire. I have now lost a complete pool season. They never communicated unless I pursued them. HORRIBLE CUSTOMER SERVICE.