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ComplaintsforHinsdale Motorcars LLC
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, To whom this may concern, I recently purchased a vehicle from a dealership named hinsdale motor cars LLC on the date of 05/30/2024 With a clear understanding from the seller that ALL of the concerns and prior maintenance issues would be resolved and taking care before i picked it up. I dropped the vehicle off on Monday morning June 17th 2024, in concerns of the issues that the dealer said were fixed that was NOT taking care of at all. The damages that the dealership agreed on fixing were: a oil leakage from the engine, the radio and a loud rattling noise when you start up the vehicle, which again neither one were fixed. I had giving the dealership $1,000 as a down payment for the car and for them to fix the the problems which they told me they fixed and they never fixed the issues. On Friday June 22nd, we spoke again Briefly on the phone where they asked me if I could give them more money to help pay for issues that did not have anything to do with me On the car and they told me the issues on the vehicle which are the same issues that were wrong with the truck before I purchased the vehicle that the seller said they would have fixed prior to me purchasing the car which they did not fix the issues which means I shouldnt have to pay for any problems that were already there before the purchase . We had a agreement that the dealership were going to fix the problems and the issues did not get resolved. The dealership currently have the car in their possession and has had it for almost 3 weeks now and i still have not received any information or verdict on whats going on with the car, the dealership just keeps avoiding me and not giving me a clear answer on what is going on. I would like to be compensated in full refund for the vehicle of $4000 that I paid for the 2012 **** F150 Pick up truck.Business response
07/23/2024
We have contacted the customer and the vehicle was fixed the way they wanted and they have their truck back now. The customer called after they got their truck and asked if we can perform some more repairs on his truck and that they were willing to pay for it. No more work was done so far on the truck after that conversation.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.