Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
Consumers report not being able to reach customer service
Consumers allege the business does not help resolve issues with instillation, workmanship, or repair.
Consumers report businesses not showing up to appointments
Consumers report not being able to get a refund on work not performed
Consumers report that the business is not honoring Lifetime Guarantee
On 7/23/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 8/12/2024 the business has not responded to the BBB request to address the pattern of complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a warranty and they will not return my calls.Initial Complaint
07/19/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
GAVE DOWN PAYMENT- PAID BUSINESS WHO NEVER PROVIDED ANY SERVICESInitial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a warranty with Spring rock gutters for my gutter guards. They did not honor the warranty. They do not return phone calls. I experience personal expense in correcting the problem that was covered under the warranty.Initial Complaint
05/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered and received a partial system from Springrock on 6/10/2022 and the installation was flawed. I called a and talked to **** who admitted there was a a problem with the installation but the company has moved out of ********* and no longer services the area.When asked about the lifetime warranty, all he could say was they no longer services the ********* area.Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April if 2023 we had our gutters replaced by Spring Rock in ******** ******. We were advised that we could remove a downspout and increase the width of our gutters. The company never did due diligence to estimate the amount of water that would enter into nine of the downspouts, nor did they check the pipe to verify it wasnt clogged or would have trouble handling that amount of water. They kinked the fitting to shove it into the downspout. After the first rain the water overflowed and poured into our basement window well and then flooded our basement. They came to fix the issue but only put a 3 foot extension. On the next rain the amount of water coming down that one downspout flooded the ground, saturated the area next to our house and flooded our basement a second time. Then, a couple months later this same thing is now happening (water overflowing into a kinked gutter and then flooding the window well) the other corner of our house, this time flooding into our finished basement. We have called multiple times to have the company remedy the situation. And to file an insurance claim and they are not responding. Their response and attempts to remedy the situation are pathetic. And we spent $3,200 on gutters that we were not properly advised on, and have led to our basement flooding 3 times due to poor installation.Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had Springrock install new gutters for me in October of 2020. Last summer, I noticed one of the zip hinges on the downspout extensions was damaged and no longer operated properly. I contacted Springrock in July and was told that this was under warranty and would be fixed. They placed a service ticket for me, but was never contacted to schedule an appointment to replace the hinge. After multiple attempts to reach them to get an appointment scheduled, I was contacted by phone and an appointment was scheduled for September 8, 2023. They did not show up on this date, and when contacted, they rescheduled my service for October 11, 2023. Once again they did not show up, and they did not respond to subsequent attempts to reach them. When I recently tried to contact them again, it appears their contact information no longer works at all.Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Well, for about 2 months now I have been tryingto reach out to Springrock via. phone and email. None ofthe e mails online or given on original paperwork work. I have left multiple messsages with no return calls. When calling the company ( I have tried other locations as well.) Same thing it rings one time and then goes right to voice mail. My gutters are falling off my house and it states that it's a lifetime transferable warranty. Given that one one has reached back out to me, I've reached out to you guys and tried to reach out again with the number I was given. Still nothing. I have even left a review stating I'm trying to reach them in hopes they may reach out that way. Someone also did a review 3 months ago stating that they are no longer in buissnes. I'm not sure if thats true. Given that the phone lines still work. I'm just trying to get my gutters fixed. Given that theres a lifetime transferable warrenty. I don't want to breach contract. If they are out of buissnes, they should have notified customers on who would take over. If they are not able to come fix my gutters I would like to know who would take the warrenty so that it's covered. Thank you for your time.Initial Complaint
01/20/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I contracted to have gutters put on my house. After the inspection, I was told a cost for the replacement of all gutters on the house and told there would be an additional cost for two additional locations. I agreed to all of this and made a 50% deposit to get the work done.The company waited a couple of months before beginning the project and then didn't finish the work. I received an email telling me that the estimator missed including a section of the house and want to increase the cost and asked me to sign a new contract. I haven't done this and they have quit work. They haven't even completed what they said they did contract for but the reality is they should be doing all of the work that was agreed on.Business response
02/28/2024
When we start installations this season, we will call you when your job is scheduled. We are sorry for the delay.Customer response
02/28/2024
Complaint: 21174753
I am rejecting this response because:
They have had the last five months to finish the work and I am now suffering damage because they failed to finish the work they started
Sincerely,
*********************Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On October 2023 we contacted Springrock to install gutters. They took a deposit of ****** Tried to contact by phone and email no response.Then went to all there addresss including ****** no gutter company Just roofing company.The person there said many people showed looking for Springrock but to no avail.We than proceeded to go to other locations they had for forwarding, something no one was there! They were vacation.Than we tried to reach out to *********************** who was operations manager and they would return anyways phone calls.Since they took my money I kept sending email to get refund but to no avail.They took my money and dont want to live up to there promisesBusiness response
01/11/2024
Hi, We have *********************************** job and will be completing it. We moved our office and the renovations on the new office are being finished in the next 2 weeks and we will be fully moved in. During the cold weather months, we continue installing as weather permits. ************************ should have received this information and communication on when he could expect his job t be completed. We apologize for this. We will schedule his job and communicate to him on when he can expect the job to be completed.
Customer response
01/18/2024
Complaint: 21116065
I am rejecting this response because: Thank you for sending this response from Springrock. We do not trust this person or company, as we spent many hours to get some kind of response to our calls and emails. Therefore, we reject their response and would like to have our deposit returned, Cashiers check, in the amount of $862.00. We had to contact the BBB to get any kind of communication from this company. I cannot trust a business that treats its customers that way.
Thank you for all your help and please let me know when I can expect my refund.
Sincerely
*******************************Initial Complaint
01/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On November 8, 2023 I hired this firm to replace all of the downspouts on my home . I paid the company 50% of the cost, up-front, $858.00 The job was quoted with a 5-8 week lead time, but the sales person verbally told me it should only be a few weeks.It is now 8 weeks and I have tried UNSUCCESSFULLY to contact the company THREE times by phone, to get a schedule of when they will do the work. I have not received any response. The company telephone is answered by an automated system.Business response
02/28/2024
We are sorry for the lack of communication. Our production schedule fell behind in December. We will complete your job when we start the installation season. We will contact you when your job is scheduled. Thank you for your business.
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Customer Complaints Summary
19 total complaints in the last 3 years.
19 complaints closed in the last 12 months.