Customer ReviewsforTSR Concrete Coatings, LLC

******, who came to our home to give us a free estimate, was very friendly and polite. He communicated with us before the appointment to make sure we were still interested and showed up on time. He was prepared with samples, explained the process and inspected the basement area where we wanted the flooring. He wrote up an estimate and left us to make a decision. Once we decided to go with TSR, ****** sent us a contract that was easy to read and sign on-line, and we were able to get the job scheduled for one week later. ******* from the office coordinated with us on the scheduling and followed up to confirm the appointment. On the day of installation, the crew called ahead with an arrival time. ****, the crew leader was very polite and professional. He was excellent at explaining the process and answering my many questions. He and his team worked diligently and were very respectful of our home and avoided causing any damage to walls and cabinets. I would definitely recommend them for anyone looking for an epoxy or poly type of concreate covering.

TSR was amazing! From the time they answered the phone, to the time they did my floor! It turned out amazing! I had qoutes from other compaines that stated the used the same product as TSR. But that wasnt the case at all. I love my new Garage floor! Highly Recommand!

TERRIBLE quality - customer service AWFUL! In August of 2023, we hired TSR to apply a basement floor in our 1.5 year old home. The 1st time they came to our home to begin the project, we had 4 guys in our basement with hand held grinders removing the original concrete sealant on our basement floor. Well - 10+ hours and a thick layer of concrete dust covering our home later, our floor had hundreds of ***** marks from hand grinding. Supervisor (*****) came out - "Yes, this should never have been done with hand grinders, they should have used a large floor grinder. We can fix this".Attempt two, result - "we cannot remove all the marks in the floor caused by the hand grinders". TSR sent their repair crew (lead by ****) who told us that it would not be possible to remove/hide all the *****/grind marks.After 3 failed attempts to install/repair/reapply the basement floor, TSR refunded our deposit and offered to remove their product in December of 2023 because they were unable to fix their *****/grind marks on our basement floor. We reached out to several companies to assess the damage to our floors. Several companies would not guarantee their work due to the damage TSR caused, even after their product had been removed. We found two companies confident they could repair the damage.Not only did TSR cause damage to basement floor, they blew our *** and damaged our walls - leaving holes in the drywall. We hired an electrician to repair the *** and drywall/painters to repair the walls. ****, the manager, asked us to forward the bills and they would pay directly. After two weeks, vendors called to inform us they had not received payment. We paid the vendors ourselves.We had our attorney send a letter in an attempt to resolve this issue outside of court. TSR's response/CEO *************- TSR would reimburse us for the electrical and drywall damage only, no additional costs we incurred to repair the floor. I wish we would have known how terrible this company was. Avoid TSR !!

I had our garage floor and driveway completed by TSR representatives two years ago. It was a crew out of **** that did the work here in *******. Fast, efficient and cleaned up well after all the work was done. Both the driveway and garage were done in ***** beige. looked great for two years and then the driveway started to change to a lighter color. I spoke with a receptionist in late January of 24 and then March 24 at their office in *********** and was assured a manager would contact me to discuss solutions. I called back in early April and left a message on voice mail. Today 30 April I went on their website and saw the office is now closed. The sales people were great, the workers were great but whatever the reason for closing there should have been a plan in place to carry out their warranty for the product they sold. Our previous coating for the garage and driveway lasted 10 years, to expanding another region without a backup plan to handle customer complaints is irresponsible. Don't know the star rating for that but if their sales people come calling I would caution to turn and .**********