Business ProfileforStateline Solar, LLC

On 10/06/2023  BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate all of the claims regarding energy saving, monitoring systems, and environmental savings claims stated on the website as required by BBB’s Code of Advertising.

https://statelinesolar.net/

“24/7 Monitoring, Maintenance & Repair

We provide state-of-the-art technology to allow you to monitor your systems performance.”

“Quick, no cost, no hassle Solar Energy quotes

Easy, stress-free, turn key products

We educate our customers 100% to allow them to make a fully informed decision.”

“Efficient, affordable solar power is HERE! Solar is no longer clunky, unreliable, and expensive. Our panels and energy monitoring software guarantees your home will be running at maximum efficiency for years to come.”

• Please substantiate all the claims made on the website.

The BBB Code of Advertising States:

1. Basic Principles of the Code

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

20. Warranties or Guarantees

20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

36. Environmental Benefit Claims

36.1 General Principles

36.1.1 Advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.”

36.1.2 Advertisers must qualify general claims with specific environmental benefits.

36.1.3 Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous and understandable.

36.1.4 When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.

36.1.5 Unless clear from the context, any environmental claim must specify clearly and conspicuously whether the claim applies to the product, the product’s packaging, a service or just to a portion of the product, package or service.

As of 10/24/2023, business has not responded to BBB emails or substantiated claims.