ComplaintsforBCI Acrylic, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  BCI set up bath planet ********s for independent contractors. Then supply them with equipment . It appears that they have a rogue trader in ******* and ******* who runs both ********s . Name - ***************************. If you check previous BBB complaints prior to our involvement it appears the ********s were grabbing money and not fulfilling its obligations . We signed up with the Orlando ******** August 14th 2023 and are having the same experience as previous dated complaints. BCI have failed to regulate their business model or vet contractors they set up in business I understand BCI are a manufacturer , however they are associated with bath planet franchise and have a duty of care to protect and warn the public of rogue traders . We want an explanation as to what has happened and what BCI involvement is ? Do BCI just set these dealers up ? Give them the tools and when the going gets tough and fraud / deception and theft happens , just wash their hands ? BCI corporate have a big bath planet sign outside their corporate building and are guilty by association. . If indeed BCI help set these ********s up , they have a responsibility to audit and regulate business . I would like to know when BCI cut off supplying bath planet ******* ? Gutterglove ? And where they proactive in informing the public of a rogue trader ?

  

  Business response

  04/22/2024

  BCI is a manufacture of some Bath Planet products, as well as other brands.  We are not a franchise.  We do not sell to the public.  We do not install.  Each of our customers are independently owned and operated.  They are independent contractors.  We don't tell our customers what to sell or employee them.  Our customers carry many product lines.   

  We do not sell to the public.  The homeowners contract is with the contractor directly.  In this case, Gutterglove South & Home Renovations/Gutter-Gard.  We have told this homeowner to contact their finance company and open an investigation, call the Attorney General, and/or get a Lawyer.

  The scope of our authority is limited to the warranty of BCI products against manufacturing defects.

  Customer response

  04/23/2024

   
  Complaint: 21609042
  
  I am rejecting this response because:
  

  you are not acknowledging that BCI are the parent company of bath planet. You are washing hands of responsibility. You have a duty of care to protect the public . BCI set up bath planet franchises and have clearly failed to vet or regulate their franchises  . Fraud has been committed and there appears to be a dark history from the owner of ***************** having apparent gambling issues / sales people committing loan fraud , also a apparent history of family trauma by the sales manager with the murder of her brother? Very alarming statement that came from the sales guy who was in our home ! Could this type of trauma contributed to the money grab and deception that occurred ? also looking at previous BBB complaints regarding Momnt ( loan transaction company ) also BBB complaints against bath planet and BCI , there appears to be a trend . Similar complaints happened before we experienced our issues and BCI have failed to acknowledge or regulate . BCI should have known there is a rogue trader at a location they helped set up and didnt inform the public or banks. We need to know what BCI have did proactive ? Also did they cut off supplying bath planet ******* location and if so, what date ? When were they aware of problems ? And why did further fraud happen after BBB complaints  ? BCI are the parent company . This is clear on websites . BCI cannot ignore what has happened . They are guilty by association enough of the copy and paste response please ! Please answer these questions and help customers that have been defrauded. This is going to get messy 

  
  Sincerely,
  
  ***********************************

  

  Business response

  05/08/2024

  BCI is a manufacture of products.  All of our dealers are operated as a separate entity and have no affiliation with manufacturing.

  Customer response

  05/09/2024

   
  Complaint: 21609042
  
  I am rejecting this response because: BCI have sent the usual copy and paste response. BCI set up bath planet ******* as a business and have failed to get involved with a rogue trader at one of the franchise locations. Advising me to do something already have is not good enough! I want answers to my questions on previous message . Example , why they didnt intervene when it was clear that fraud was happening ? What date did they cut off supplying that location ? We need answers to help with our investigation . BCI are guilty by association 

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A three-day job that started the day after Mother's Day. And here we are still waiting for material. Starting with salesman, call BCI Acrylic three time to verify the measurements would work without having to do concrete work or remove vanity. Two days later, a contractor came out to remeasure to make sure everything was correct. We got a call for material in and set a date. The first was the shower pan was the wrong one and had to be re-ordered (three more weeks for that). But they went with the chiseling concrete out to make the pan fit work. Also, the concierge of BCI Acrylic called, they had to cut our marble vanity in half to fit the pan and would be replaced by them. Then there was the wall that wasn't measured correctly and that had to be ordered. Now the doors and the supports are too short for the walls, that is being reordered but never made it to the house. So, here's another issue for me (homeowner) to deal with three pipes coming out of the wall caped from the other sink and no floors tile for the missing vanity half. BCI Acrylic has had eight months for damage control now. They have replaced the walls and shower doors in November 2023. The contactor left an overpowering smell from the adhesive used to anchor the walls and I had to use a third-party vendor to come to remove the odor at a cost of $849.76 to ozone the area after waiting from 12/8-15/23 for the company to do something about it. Now being bounce back and forth now on the vanity replacement. Good Luck, *************************** *******, **

  

  Business response

  02/05/2024

  Each of our customers are independently owned and operated.  They are independent contractors.  

  BCI is a bath manufacture of some of the Bath Planet products.  We do not sell to the public.  We do not install.  We are not a franchise.

  This homeowner's contract is with Axiom/*************************, *****************-639-4989.   BCI does not sell vanities.  

  Customer response

  02/05/2024

   
  Complaint: 21250088
  
  I am rejecting this response because: Independently owned and operated are supported by ***. They are not advertised as independent contractors. *** is a bath manufacture of some of the Bath Planet products and supports the sale and advertising for the so-called contractors. They give advice, measurements, and what work at that job site to do the sales. *** dont do the installs but does provide the training & all the support needed. The salesman for us call their support team several times to make sure that the work could be done. Two days later a team of men came and redid the measurements and found all was good. Once the parts were at our location and demolition was already done. Found that the measurements were incorrect and that the *** concierge told us we had to have vanities cut in half for them to finish or start the job and she would replace the vanity. Now a three-day job has turned into 11 months of finger pointing. Have been working with *** installation manager to do warranty work. *** will not at this time take ownership of replacing the vanity. I am at this time going out of pocket to replace the vanity myself and I am looking for reimbursement from  *** for the vanity.
  Sincerely,
  
  ***************************

  

  Business response

  02/06/2024

   BCI is a bath manufacture of some of the Bath Planet products.  We do not sell to the public.  We do not install.   BCI does not manufacture vanities.  

  We do understand his homeowner is having a hard time reaching *************************, *****************-639-4989 - he's not calling us back either.   The homeowner's contract is with *************************/Axiom.  Each of our customers are independently owned and operated.  They are independent contractors.   Axiom/************************* is not an employee of BCI.   We would not know where ***** purchased a vanity or told him how to install it.   That is solely on Axiom.  

  Each of our customers are able to hire, quote, sell, install whatever they feel fits their customers needs.  We can not tell them how to run their business.  We are not a franchise.   

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is the parent company of Bath Planet.We contracted with Bath Planet ********. However, unlike other **** this one is not BBB accredited for some reason.We paid 40k for 1.5 baths to be added as well as other rooms to our basement.We have been left without the verbal or written agreements kept. We are still without electric or plumbing and unable to use the space though we have paid over 40k (our materials and other items we have since had to do ourselves).We need the job finished immediately. We need a working bathroom (we provided the vanity and toilet, but even the plumbing isn't done), electric outlets (boxes only have been installed), light fixtures placed (we provided previously) and doors installed.

  

  Business response

  02/05/2024

  Each Bath Planet dealer is independently owned and operated.  They are independent contractors.  The homeowner should contact the Contractor who they have a contract with directly.  Bath Planet of SW **/******** Reflection Bath is ************.

   

  BCI is a bath manufacture of some of the Bath Planet products.  We are not a franchise.  We do not sell to the public.  Quoting, sales, service, and installation is contracted with the local contractor.  

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this letter will suffice, however, as the parent of bath planet in general, they need to know and take responsibility for the fact that individual owners are smearing the name of BCI as well since they are listed as the parent company.

  Sincerely,
  
  ***************************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against BCI Acrylic ***** specifically regarding an issue with one of their authorized dealers, Bath Planet. The complaint stems from a recent installation of two showers in my residence.Approximately 4 months ago, Bath Planet, acting as an authorized dealer for BCI Acrylic ***** installed two showers in my home. Unfortunately, one of the showers is now experiencing a water leak issue, resulting in a noticeable water spot on the ceiling directly below the affected shower.Despite my persistent attempts to contact Bath Planet for resolution, I have not received any response or assistance. This lack of communication is not only frustrating but also concerning, considering the potential damage to my home.I am seeking the Better Business Bureau's intervention to ensure that BCI Acrylic **** addresses and rectifies this issue promptly. It is my belief that your organization can play a vital role in facilitating communication and resolution in cases like these.If you require any additional information or documentation, please do not hesitate to contact me. I appreciate your prompt attention to this complaint and trust that the Better Business Bureau will assist in bringing a resolution to this matter.

  

  Business response

  11/13/2023

  The homeowners' contract is with Bath Planet of *******, a subsidiary of Gutterglove South & Home Renovations LLC and ***************** LLC.  Each contractor is independently owned and operated. 

  Gutterglove used to be a customer of ours, but they are not returning our calls either.  BCI is a bath manufacture of some of the Bath Planet products.  We do not sell to the public.  We do not install. 

• Initial Complaint

  06/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted this walk in tub company for my elderly dad and they have given my phone number to contractors who have weekly harassed me after many many times being told to never call my number again.This is what they do to the elderly when you enquire about these safety tubs. They never remove your phone number and you are continually harrassed and told they will remove your number but they never do.I have contacted the company and they take no responsibility blaming it on the contractors yet they are the ones who give the number out.I want my number completely removed and never to be bothered again. I recommend no one every enquire about this safety tub as they will be harassed weekly as I have been for a solid year!This business is the one giving the number to contractors yet they take no blame in all the contact I receive continually.I want it stopped and I want this company held accountable for all of the phone calls I have received trying to sell their product!I want no further contact by any and all those they are allowing to call me!

  

  Business response

  06/23/2023

  I have contacted our Call Center.  The number is on the Do Not Call list now.  Thank you

• Initial Complaint

  03/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a previous complaint about this business. Complaint ID: ******** They have destroyed my bathroom. I let them come back a 4th time to resolve the problems and they did more damage than before.

  

  Business response

  03/27/2023

  We manufacture some products for Bath Planet.  We are not a franchise.  *********** is independently owned and operated.  This has been turned over to Bath Planet ******* - ********************* ************, VP of Installation - The dealer whom the contract is with.  

  Customer response

  03/28/2023

   
  Complaint: 19852461
  
  I am rejecting this response because:

  My walls are ruined. The exterior wall hangs out 4" longer than it should be. Now it butts up to my window. The other blue painted wall was to end at the corner. Now the bandaid has been put on my blue painted wall. This is because of the installers covering up how the walls to hide the wreckage of my walls. My ceiling is damaged around the entire shower. It is because they didn't do the install correctly the first, second, and third time. The 4th time is the worst. I think they tried to cut costs on the install and didn't do the job right to begin with. 

  I paid $12,111.00 for the terrible service and product. *********************** refused to look at any photos or videos. He tried to threaten me when I told him I wanted my money back. Bath Planet says they have a 2 year refund guarantee. LIARS! Also, they have the good housekeeping seal. What a joke.

  I want a full refund of $12,111.00 for the shower and I also need money for damages. The damages of 2 walls and my ceiling.

  Please don't ever do business with Bath Planet. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I have been contacting BCI corporate office for more than four years regarding an unresolved dispute with their local dealer. The dispute is related to the design and quality of their products, training and certification of the technicians, as well as the process for requests for service (repair), and warranty procedures. We contacted the corporate office because their local dealer was not and he is still non- responsive. We kept on sending emails directly to their executive team including the **** After waiting more than four years, they finally instructed us to resolve the issue with the local dealer through an attorney.They kept on instructing us to work with *********************** and his lawyer, but **************** is not responding to us. They have not answered our questions regarding whether the Requests for Service or Repair process is being replaced with legal procedures, and who should be responsible for paying the legal fees associated with these requests. They have not responded to our requests for information regarding design and quality of products, training and certification of technicians, as well as the process for requests for service or repairs and warranty when the dealer is not responding or no longer in business.We asked BCI to confirm if ****** is still authorized to sell, install, and repair their products. We also asked them to confirm whether or not his technicians have had been trained and certified by BCI. We asked them to let us know how to proceed when the dealer is not responsive.Were still waiting for prices for the following items: 1/BCI **** Shower Base (RB-**** 2/********** ********** Flagstone *********** Wall Surround 3/Extra Wide Recessed Soap Dish (CR-*********** 4/Extra Wide Recessed Soap Dish (AC-****** Ice 5/Extra Wide Recessed Soap Dish (PG-Platino Granite We kindly request BBB to help us resolve this matter and ensure that they provide answers to our above questions as well as provide us pricing for the above products.

  

  Business response

  02/20/2023

  All dealers are independently owned and operated.  I will pass the information on to the dealer.  

  Customer response

  02/20/2023

   
  Complaint: 19417486
  
  I am rejecting this response because: it doesnt answer the questions that relate to BCI itself 
  *************** Pricing & Quality - Please provide the pricing for the following defective or missing items:??1/BCI **** Shower Base (RB-****) (damaged)?2/********** ********** (Smooth Flagstone *********** Wall Surround) installed in two pieces glued together in the middle instead of installing one seamless wall)?3/Extra Wide Recessed Soap Dish (CR-***********?4/Extra Wide Recessed Soap Dish (AC-Arctic Ice)?5/Extra Wide Recessed Soap Dish (PG-Platino *************************** The Main Full Bath Smooth Flagstone *********** Wall Surround) installed in two pieces glued together in the middle instead of installing one seamless wall in the back. Mold started to grow because the glue came off and is no longer holding the two pieces in the middle. Please confirm if this a correct design for a seamless bath shower.
  Third: Training and Certification of Technicians -Please confirm that the technicians have been trained and certified by BCI. Please note that there were major issues with the workmanship and training of technicians because the technicians failed in both wet and other dry areas where they caused damage to new cabinets, new flooring, as well as plumbing leaks. Please note that before we contacted BCI corporate office, more than four years ago, their local dealer offered a compensation of $210 for a new cabinet that was damaged plus $90 for the above three Extra Wide Recessed Soap Dishes.?Fifth: Requests for Service (Repairs) Process- Please provide guidance in regards to this requests for service process. Please note that we recently submitted a Service Request to repair the following issues, but no response has received from your local dealer and no technicians were dispatched to repair the following  issues that would require immediate attention:
  (1) The full bathroom shows signs of mold building in the back-wall because the back-wall is made of two pieces glued together in the middle and there is a gap between the two pieces for the mold to grow. Therefore, this is not a Seamless shower as announced and contracted.
  (2) The second bathroom shower started to show signs of mold growing in the area that connects the shower walls and tub because the salesperson (not technician) applied a thinner layer of sealer. The technician began the installation but he was pulled to another urgent project and the Salesperson ended up finishing the installation including the sealing.
  (3) The third bathroom shower started to show signs of mold growing in the area that connects the shower walls and tub because the salesperson (not technician) applied a thinner layer of sealer and he promised to come back and bring additional sealers that match. The technician began the installation but he was pulled to another urgent project and the Salesperson ended up finishing the installation.?Sixth: Instructions to Submit Legal Documentation to the Local Dealer and their Attorney- Please confirm if the Requests for Service (Repairs) process has been replaced by legal procedures and who should be responsible for paying the legal fees. 
  Seventh: Non-Responsive Dealers- Please provide guidance on what happens to consumers when the local dealers are not responding to their requests, or no longer in business. Please confirm if this dealer is still authorized to sell, install, and repair BCI products. 
  Please provide a link to your website where BCI clearly stated that, "BCI is not responsible for ensuring installation of quality BCI products by its dealers.  BCI is also not responsible for ensuring timely repairs by its dealers. BCI has no control over the warranty and requests for service or repairs. BCI is not liable for any repairs and warranty issues related to dealers who are no longer in business. All dealers are independently owned and operated." Please also provide a link for BCI website where BCI clearly addresses the relationship between BCI, its local dealers, and consumers, and what happens if the dealer is not responsive to the consumers.
  Finally-BCI Executive Team failed to treat us with respect. No response received from the executives 
  
  Sincerely,
  
  ***********************************

  

  Business response

  02/20/2023

  Each office is independently owned and operated.  We do not sell direct to consumers.  Pricing is confidental and we only sell to certified dealers.  We have given your information to your contracted dealer who has instructed us that there is an ongoing lawsuit.  Please contact your contracted dealer or their Lawyer for resolution.  

  Customer response

  02/20/2023

   
  Complaint: 19417486
  
  I am rejecting this response because: it does not answer the questions that related to the *** as the manufacturer of the products.  In addition, we were not aware of any ongoing lawsuit. We have not filed any lawsuit. Over four years ago, we received consultation to resolve the ongoing dispute with the dealer and the manufacturer of the products who authorized this dealer to sell and install their products. We have been waiting patiently for *** corporate office to resolve the ongoing dispute with their authorized dealer. After waiting for over four years, *** instructed us to work with the dealer. Recently, we submitted an urgent request for service to repair additional issues that require immediate attention. Specifically, mold began growing in the wet areas. We contacted the dealer several times but no response received from the dealer regarding the request for service, and no technicians dispatched to repair the urgent additional issues.

  We are still waiting for responses to the following questions:

  *************** Pricing & Quality - Please provide the pricing for the following defective or missing items:??1/*** **** Shower Base (RB-****) (damaged)?2/********** ********** (Smooth Flagstone *********** Wall Surround) installed in two pieces glued together in the middle instead of installing one seamless wall)?3/Extra Wide Recessed Soap Dish (CR-***********?4/Extra Wide Recessed Soap Dish (AC-Arctic Ice)?5/Extra Wide Recessed Soap Dish (PG-Platino *************************** The Main Full Bath Smooth Flagstone *********** Wall Surround) installed in two pieces glued together in the middle instead of installing one seamless wall in the back. Mold started to grow because the glue came off and is no longer holding the two pieces in the middle. Please confirm if this a correct design for a seamless bath shower.
  Third: Training and Certification of Technicians -Please confirm that the technicians have been trained and certified by ***. Please note that there were major issues with the workmanship and training of technicians because the technicians failed in both wet and other dry areas where they caused damage to new cabinets, new flooring, as well as plumbing leaks. Please note that before we contacted *** corporate office, more than four years ago, their local dealer offered a compensation of $210 for a new cabinet that was damaged plus $90 for the above three Extra Wide Recessed Soap Dishes.?Fifth: Requests for Service (Repairs) Process- Please provide guidance in regards to this requests for service process. Please note that we recently submitted a Service Request to repair the following issues, but no response has received from your local dealer and no technicians were dispatched to repair the following  issues that would require immediate attention:
  (1) The full bathroom shows signs of mold building in the back-wall because the back-wall is made of two pieces glued together in the middle and there is a gap between the two pieces for the mold to grow. Therefore, this is not a Seamless shower as announced and contracted.
  (2) The second bathroom shower started to show signs of mold growing in the area that connects the shower walls and tub because the salesperson (not technician) applied a thinner layer of sealer. The technician began the installation but he was pulled to another urgent project and the Salesperson ended up finishing the installation including the sealing.
  (3) The third bathroom shower started to show signs of mold growing in the area that connects the shower walls and tub because the salesperson (not technician) applied a thinner layer of sealer and he promised to come back and bring additional sealers that match. The technician began the installation but he was pulled to another urgent project and the Salesperson ended up finishing the installation.?Sixth: Instructions to Submit Legal Documentation to the Local Dealer and their Attorney- Please confirm if the Requests for Service (Repairs) process has been replaced by legal procedures and who should be responsible for paying the legal fees. 
  Seventh: Non-Responsive Dealers- Please provide guidance on what happens to consumers when the local dealers are not responding to their requests, or no longer in business. Please confirm if this dealer is still authorized to sell, install, and repair *** products. 
  Please provide a link to your website where *** clearly stated that, "*** is not responsible for ensuring installation of quality *** products by its dealers.  *** is also not responsible for ensuring timely repairs by its dealers. *** has no control over the warranty and requests for service or repairs. *** is not liable for any repairs and warranty issues related to dealers who are no longer in business. All dealers are independently owned and operated." Please also provide a link for *** website where *** clearly addresses the relationship between ***, its local dealers, and consumers, and what happens if the dealer is not responsive to the consumers.
  Finally-*** Executive Team failed to treat us with respect. No response received from the executives 

  
  Sincerely,
  
  ***********************************

  *************************

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was set up with Bath Planet for a walk in shower. I ordered the subway tile in gray. The installer showed up on 10/27/21. I really liked it on that day. I paid $12,111.00 for the shower and install. On 11/5/21 I noticed the long wall was bowing out. I called ** to complain. They sent a different installer on 11/15/21. He couldn't fix the problem. This is a long story and not enough room to tell all. Anyway, the wall got replaced. All 3 walls started bowing. The back wall was replaced on 1/4/22. By early April, the wall was once again bowing along with the 2 short walls. On 8/2/22, the installer was here and I showed him where the walls would flap, remind him the shower rod was at least 2 inches too low, and every wall that came in has scuffing around the fake grout lines. I told him I wanted my money back and I want him to take the shower back.On 8/11/22, a new installer showed up to replace all 3 walls. He installed over the other walls. He had me look at the job and it looked better than the other installs. I pointed out the scuffing around fake grout lines. I believe the scuffing is a factory defect. On 11/11/22, I noticed that the walls are once again bulging out. I tried calling Bath Planets rep ******* that has worked on scheduling sine the beginning of this job. I had to leave a message for him. It is now 11/16/22. This company has the Better Housekeeping seal. I feel that I have been cheated on this mess. I now have 3 back walls on 4 side walls. It should have been done right the first time. I have let in 3 different installers on 7 different dates in my home. I don't want to let any installers in my home again.I want a refund of $12,111.00, the price I paid for a beautiful functional shower to make my husband and my life easier. I'm 63 and my husband is 66. I want what I paid for, not this crappy shower I'm dealing with again.

  

  Business response

  11/22/2022

  ***********************, Bath Planet Chicago Installation Project Manager for that territory will be in contact to resolve any outstanding issues, ******************.  

  Customer response

  11/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  12/02/2022

   
  Complaint: 18413812
  
  I am rejecting this response because:

  I accidentally closed out this complaint on Nov. 25, 2022. I was confused by wanting to add to my complaint in the attachment box but I accidentally clicked the wrong button. I didn't realize this until I received an email back from BBB stating that I had closed it.

  
  

  Please don't cancel me out. I wanted to add that *********************** called me on Friday 11/18/22at 5:15 PM. He started telling me he was going to order new walls for the shower. I told him it would have to wait until I heard back from the BBB. I know he had gotten the notice before calling me. He started raising his voice telling me I wasn't getting any money back. He said he would send his best crew to come back here. I told him he should have done that in the first place. 

  
  

  I asked him how many times is it acceptable to open my home for another re-build. I have had people from Bath Planet here 7 times in 1 year. This was just a tub to shower conversion, not a full bath remodel. When he started yelling at me I told him I should be recording the call since I felt like he was threatening me.

  
  

  I paid $12,111.00 for the shower. The long wall has been replaced twice and they never removed the other walls behind it. So I have 3 walls stuck together. The short walls have been replaced but once again they never removed the other walls so I have 2 walls on each end. Their work looks like a child did it. 

  
  

  The shower was supposed to make life easier for my husband and I but it has turned into a nightmare. 

  
  

  Thank you so much,

  
  

  *****************************

  ************** home

  ************** cell

  
  
  Sincerely,
  
  *****************************

  

  Business response

  12/05/2022

  I have sent your complaint to *********************** ****************** and *********************, with Bath Planet of Chicagoland.   They will be in contact to resolve this issue.     

  Customer response

  12/10/2022

   
  Complaint: 18413812
  
  I am rejecting this response because:

  *********************** contacted me on Thursday, Dec. 8. We spoke about another shower rebuild. He said he would call me with a date on Friday, Dec. 9. He hasn't called me back. I really don't want them to work in my home again. This would be a 4th repair in less than a year. Their product is really crappy. Besides letting them back in, I have a wall that always needs touching up. The 1st installer cut off part of my wall trim and filled that in with caulk.

  I paid $12,111 for a dream shower that was supposed to be easier for my husband and I. I am not letting Bath Planet off the hook.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They installed bathtub and surround and damaged bathroom window and the caulking is not done to satisfaction. I cannot get them to return a phone call.

  

  Business response

  08/29/2022

  Bath Planet of ******* IA went out there August 19th and the job has been completed.

  Customer response

  10/03/2022

   
  Complaint: ********
  
  I am rejecting this response because: 

  I am writing in regard to Complaint# ********. 

  
  

  The original complaint had several issues listed. The company did return and address the water leak and the caulking issues. However the broken window piece has not been addressed. The gentleman that came out took several pictures and stated that his boss would be in touch. That has been over a month. I have tried to call and I am never able to speak to *****. He is always unavailable. I just want the window repaired. What are my options. Can the BBB assist me.

  Sincerely,
  
  *******************************

  

  Business response

  10/06/2022

  ***** with Bath Planet of Central IA left a voicemail for the homeowner today to find out what outstanding issues there are?   ***** is contact information is ************.  Thank you 

  Customer response

  10/14/2022

  In regards to your email dated 10/13/22, I did receive a call from ***** but when I returned his call the same day he had left
  for a family emergency. I left a message.I waited for a couple of days and I called again on Tuesday and was told that he was out due to a death in the family and that they would relay the my call to him and they would have him call me back. I have not received a call back as of this time.
  
  *******************************
  
  *************

  

  Business response

  12/02/2022

  I have asked *********************** ****************** and ********************* x109 with Bath Planet of ******* to follow up with this homeowner.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I receive numerous telemarketing calls nearly everyday from various local and in state telephone numbers. The calls are robo calls and have an automated voice impersonating a human. I investigated the source as thoroughly as possible and BCI Acrylic is the source/owner of the call centers originating the calls. I have gone to all measures to stop these harassing calls through numerous call backs and seeking information from what appears to be shadow companies. If I am mistaken forgive me, however, the conversations I've had with Bath Planet, *********** *************** ******* Home Improvement etc. ALL LEAD BACK to BCI Acrylic. I will be following up with the *** and FCC depending on BCI response.

  

  Business response

  06/28/2022

  Our *********** Manager has been reviewing their phone number, last name, and email address and we do not have it in our database.  If the homeowner would like to speak to our *********** Director, Nino's can be reached at ************.   Thank you for your time.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩