ComplaintsforAutoNation Toyota Libertyville

• Initial Complaint

  07/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from this business on January 27, 2024. After numerous inquires from me, my wife and our lending agency (***** Fargo) and a formal request from our lending agency this business has been unable to provide a title for our vehicle. Without the title I have been unable to register the vehicle and I am unable to obtain a permanent license plate for the vehicle.

  Business response

  07/15/2024

  Dear Sir/ *****,

  Thank you for reaching out via the Better Business Bureau.  We have already been in communication with our Customer and have explained the reason for delay.

  We will have additional information in the next several days, and will update upon receipt of additional information.

  Kindly,

  AutoNation Libertyville Toyota

   

  Customer response

  07/18/2024

   
  Complaint: 21985169
  
  I am rejecting this response because:

  it has been 6 months since I purchased the vehicle and I still dont have a title or registration.

  I received the following notification from this business:

   

  The previous owner lists BCU as the lienholder, however, the state lists ***** Fargo as the lienholder.  ****** is trying to obtain a lien release from ***** Fargo, she is going to try to contact them again, she has tried numerous times.  This has been ongoing for months now.
  
  
  We will stay on top of it, please explain to the customer, we are doing everything we can to get this straightened out.

   

  I contacted the original owner of the vehicle  they indicated that their loan was through ****** ************ and not through ***** Fargo. My current loan is through ***** Fargo. I have provided this information to this business.

  
  Sincerely,
  
  *************************

  Business response

  07/22/2024

  UPDATE: We are in communication with ***** Fargo reference this Lien Release.

  As soon as ***** Fargo provides information as to the location of the lien release, we will update.  Our hope is this week will provide details and further documentation.

  Kindly,

  AutoNation Toyota Libertyville

• Initial Complaint

  05/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have purchased a 2019 ******* Navigator vehicle from Libertyville Toyota and it's been close to 5 months and I have not received my title nor can I register the vehicle. I live in the state of ******** and purchased the vehicle from IL from this dealership. I have tried contacting everyone from the sales person to the general manager and no one returns my calls or emails. I believe they have sold me a stolen vehicle which I paid close to $50k cash for and now unable to register it nor drive it.

  Business response

  05/06/2024

  Please see attached.

  Customer response

  05/07/2024

   
  Complaint: 21668705
  
  I am rejecting this response because:

  I have not been able to drive my vehicle for close to a month now and still have new ETA of when the title will arrive.

  As a result of this unforeseen circumstance, my business has suffered significant financial losses. The inability to utilize a my vehicle has impeded my ability to meet client demands, fulfill contractual obligations, and conduct essential business activities effectively.
  
  I firmly believe that Libertyville Toyota has a responsibility to rectify this situation. I respectfully request that you provide compensation for the financial losses incurred and ensure that my title is provided me to ASAP. 
  
  Please consider this letter as a formal request for resolution. I am open to discussing this matter further and finding an amicable solution that satisfies both parties.
  
  I look forward to your prompt response and a favorable resolution to this matter.

  Sincerely,
  
  Sanur ******

  Business response

  05/18/2024

  Thank you for reaching out again reference this unfortunate situation regarding the license of title for this vehicle. We have been in frequent contact with our customer, and have provided an explanation on more than one occasion as to the situation currently. 
  As soon as we have any additional information, and or have made progress with this transaction we will immediately reach out and update. 
  we have provided temp plate extension letter to facilitate the customers use of their vehicle until the hard license plate are completed.

  Thanks,

  AN Toyota Libertyville

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my mother and i bought a used ***** from autonation toyota in libertyville for $10,500. we waited 2 weeks to receive the car because it was being repaired. within a month of having the car it became evident that the car had leaks. i contacted the dealership and they inspected the car and confirmed there were leaks. they would not tell me where the leaks are and repeatedly told me it doesnt matter the leaks were there before i bought the car, they said they are not responsible because they did not inspect the car themselves and they said they will not be paying to fix it. they said as long as i keep fluids topped off the car is fine for now i argued they shouldnt have sold a car that had issues and they proceeded to say that all that matters is the car is drivable. i asked them how am i supposed to know what fluids to keep topped off if they dont tell me what is leaking. they said we chose not to pay the $10,000 warranty and that they will not be helping. i explained there is no way these issues occurred within the one month ive had the vehicle and they continued to say cars are sold as is. he said if i want the leaks patched up to go to a ***** dealership but they will not pay for it.

  Business response

  05/01/2024

  Please see attached.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  03/16/2024 i was happy dealing with Toyota and bought a car from them. Price was accepted, $29k for the sale of Toyota Corolla Cross, 5yrs. I signed promised document. At the time of closing the deal, they gave me a total of $40,249, 6yrs, and better rate. The told me that the bank will gave lower rate with the condition of adding 3 extra charges: gap $1500, protection plan 4317 & auto care protection $1625. They told me that I will be able to remove them in future. The put my registration in my car, I didn't have an opportunity to review it. Well this week, I contacted ********* to ask them about the conditions of the loan, they told me that there are not conditions attach to my loan, and Toyota can remove those charges asap. I tried to contact Toyota to request those changes and nobody can help me. they promised to call back and nothing happen. Called them 6 times, left messages and they just told me that somebody will contact me. Please help me adjust my contract (removed $7442 extra charge) and get a copy of my car registration with my legal name.

  Business response

  04/24/2024

  Please see attached.

  Customer response

  05/23/2024

   
  Complaint: 21476402
  
  I am rejecting this response because:
  Please reopen my complaint. The dealership never processed my creditors. 
  Sincerely,
  
  ********************* *****

  Business response

  05/29/2024

  Please see attached as customer recently brought the singed cancellation request to us to process.  This normally take anywhere from 8 weeks to 12 weeks.  The registration was provided to the customer within a week of them taking delivery of the vehicle.

  Please let us know if you have questions.

  Thanks,

  AN Toyota Libertyville 

  Customer response

  05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* *****

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in to be serviced last week and the wheel cap on my wheels were missing. I messaged the person I had contact with ******** Who was in service and no response. I messaged him several times and still no answer so I messaged and left a voicemail for the ** and I also in contact with our finance guy named **** and so far no response. I told all of them and I have text messages to prove that I want to be reimbursed for the caps or I want them to find them, I also let them know that I will be filing a complaint with Bureau because we are always getting horrible service when it comes to them and no communication is ever communicated back

  Business response

  04/16/2024

  Please see attached for ******.  

   

  ****************************, General Manager

  AutoNation Toyota Libertyville

  ************ 

  *********************************

  

  

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  IT NOW GOING ON 4 MONTHS I CANCEL VEHICLE CARE AND VEHICLE PROTECT PLUS I HAVE ONLY GOT A REFUND OF ****** STILL WAITING ON A REFUND OF ****** . *********************** WONT RETUND MY PHONE CALLS OR EMAILS .

  Business response

  08/15/2023

  Vendor was slow in processing.  Refund was completed and check created on August 1st, 2023.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filing this complaint for my parents, who purchased a 2014 Toyota Venza from AutoNation Toyota Libertyville. (My mother's name is listed on your complaint form.)On January 11, 2022 my mother called AutoNation Toyota in Libertyville about a recall related to the drivers side airbag on our 2014 Venza, which my parents purchased there. The person taking the call told her that a manager needed to call her back to arrange the service; that call has not come. The recall, 21TA01-17942 Side and Curtain Shield Airbags was issued over a year ago, and my parents have received several letters instructing them to contact the dealership. My mother has called them multiple times to arrange the service. Each time she has been put off. Shes been told that the recall cant be serviced because parts are not available due to supply chain issues -- or, like the other day, that someone will call us to arrange the service. The call never comes.Im coming to the BBB because this is not the first time AutoNation has been non-responsive to my parents. Before the pandemic, my dad brought the car in for service under an extended warranty they had purchased at AutoNation. My dad was told that the service was not covered under the extended warranty, and charged him over $500. We reviewed the terms of the warranty, and followed up with the dealership both by phone, and in writing, they simply stopped responding to us. My parents are over 80. Were fortunate that they could decide not to bother taking further steps to recover the $500+ they were erroneously charged by AutoNation, and have it not be life-changing. An airbag malfunction might be more consequential.Thank you in advance for your assistance with this issue.

  Business response

  01/28/2023

  We have looked into this and without the actual customer name, or vehicle information, we cannot find anything in our system.  We did find something regarding the service referenced pre-pandemic, and if it is the same customer, not sure, they did have a maintenance plan that covered certain maintenance items.  the work preformed, and authorized by customer, was in addition to the pre-paid maintenance.  But again, without specific information on the customer or vehicle there is little I can summize.

  Customer response

  01/31/2023

  
  Complaint: 18807219
  
  I am rejecting this response because:
  
  1.    BBB guidelines specify that we not include personally identifiable information in the body of the complaint.  Our name, address, car model, last digits of the **** and copy of recall notice 21TA01-17942 Side and Curtain Shield Airbags, were uploaded as attachments to our complaint, and are attached again here. Had the business actually read the attachments, they would have been able to identify us.  
  2.    The business (non) response does not reference the need to service the car under Toyota recall 21TA01-17942 Side and Curtain Shield Airbags, as requested in our original complaint.  And in our various phone calls to the business over the last year plus.  Indeed, we have still not gotten a call back from a manager, which we were promised the last time we called, on January 11, prior our origial BBB complaint.
  3.    Our 1/13/23 complaint requested that this long overdue service be complete by 1/31/23. This date has now come and gone.
  4.    Had the business read the attachments, they also would have been able to identify the warranty, and charges made that should have been covered by the warranty.  
  
  We would like to continue to pursue this complaint through the BBB until the service is complete for the Toyota recall 21TA01-17942 Side and Curtain Shield Airbags.  We ask that you provide the business, again, with our attachments to the original complaint, so that they may read them and respond to us.  And we reiterate, in the event of an accident, Toyota AutoNation Libertyville's failure to repair potentially faulty airbags is potentially consequential.
  
  
  Sincerely,
  
  *********************

  Business response

  02/01/2023

  We have call multiple times, get voicemail every time.  We've left messages.  Customer does not need an appointment for Recall.  If the part is not in stock it will be ordered and installed when received.  

  Customer response

  02/06/2023

  
  Complaint: 18807219
  
  I am rejecting this response because:

  
  1.    Responses from the business are confounding. So, AutoNation Toyota Libertyville could not identify us from our original January 13 complaint; they were able to do so after receiving our January 31 response? They started calling us on January 31? And before issuing their February 1 BBB response, they called us?  Repeatedly? And got voicemail every time? Theyve left messages, as in, more than one message?
  
  2.    Generally, someone is home during business hours.  Specifically, between January 31 and February 1, the house was occupied continuously. The phone line was in working order; the phone was answered consistently. Further, our online phone company record of all incoming calls and voicemails shows no voicemails or missed calls from AutoNation in January or February (to date.) The business also has our full, current, contact info landline, cell, email address, home address all documented when we purchased the car. Also, AutoNation has sent several recall notices; each time weve called to schedule the service, their service representatives have taken our landline number.
  
  3.    AutoNations recall notice states:  Call our service department at (number redacted) to confirm your recall status PRIOR to bringing your vehicle in for service.  When you call, a service representative will: a. Re-verify all open recall(s) related to your vehicle in the Manufacturer Recall *************** if parts are available or parts need to be ordered c. Schedule a convenient time to perform the repairs d. Discuss alternate transportation arrangements, if needed. This conversation has not happened.
  
  Again, to clarify:  AutoNation Toyota Libertyville claims they couldnt reach us between January 31 and February 1. So, we should treat AutoNations specific written procedure as null?  We can walk in to AutoNation Toyota Libertyville, any time, and, someone (unnamed) will see if they have *************?  (NB: in our decade-plus experience with AutoNation Toyota Libertyville, maintenance service has always been by appointment.)
  
  I do not believe that AutoNation Toyota Libertyville is responding to our BBB complaint in good faith.
  
  As a courtesy to AutoNation Toyota Libertyville, Im uploading our February 1 request for help from AutoNations Chief Customer Experience Officer; we have received signed proof of delivery from US Postal Service.
  
  Additionally, Ive uploaded a PDF of noted journalist ************************ popular newsletter round-up of local/national news, ******* Public Square, February 1 edition. Square Action Line (p. 4) outlines Charlies advice to us. ******** advice been confirmed, privately, by another party with industry knowledge.
  
  As a courtesy, Ive uploaded a (blank) form for consumers from ******** State Attorney General *********************; AutoNation Toyota Libertyville is possibly familiar with this form.
  
  Should our appeal to AutoNations CCXO not result in successful performance, somewhere, of any needed recall service, well submit our completed form to the **** appending: the entirety of this BBB communication; AutoNations recall notice; our letter to AutoNations CCXO; documentation of our communications with AutoNation from this point forward; and, our earlier written communications with AutoNation Libertyville Toyota about charges that should have been covered by the service agreement purchased when we bought the car.
  
  The business appears to be responding to our complaint as an administrative exercise, instead of an opportunity to resolve the problem. According to Toyota -- and, indeed, per AutoNation -- we are driving a car with a potentially faulty airbag. Seems important!
  
  Further pursuit of resolution through the BBB process seems like a poor use of our time.
  
  AutoNation Toyota Libertyvilles responses are inadequate: our complaint is Unresolved.  Noted accordingly, please close our complaint.  Thank you.
  

  
  Sincerely,
  
  *********************

  Customer response

  02/11/2023

  This is curious.  The phone number on our complaint, as shown at the top of the page, online here, is **************.  Looking at *****'s phone company record I see several "high spam risk," "anonymous," and "caller name not available" calls that were blocked by their phone company or sent to voice mail.  No voice mails.  No calls from identifiable as coming in from BBB or AutoNation; no voicemails from any of the "anonymous" or "caller name not available" numbers.
  
  (And to be clear, the email address on our complaint, also showing at the top of the page here, where we are receiving BBB notifications, is ******* *********  No problem with *****'s email, as evidenced by our response here. I, ****, will call the BBB all during business hours on Monday.
  
  In the meantime, ***** has been contacted by email by AutoNation Toyota Libertyville by *************************** at ****************** we received his first email on 2/7, and responded to him.  Since then we have had a bit of a back and forth with him, the last of which was his email to ***** on 2/9/23. 
  
  So, both I, ****, and ***** are somewhat confounded by this communication.  And, just to be clear, and as we told ************** by email, the status of our BBB complaint against AutoNation Toyota Libertyville remains unresolved.
  
  Thank you,

  *******************
  

  Business response

  02/13/2023

  Copy of email sent on the 9th...

  Hi,
  
  In regard to concerns of the charges that you mentioned and correct me if I don't have all the details correct. They are for the service visit on 8/20/2018, the vehicle was brought in for the ****** miles service and I see an oil change, tire rotation, replaced engine air filter, replaced cabin air filter, brake fluid service, fuel system cleaning and throttle body cleaning were performed. 
  
  I do see that you also had an extended maintenance plan that covered your oil change and tire rotation and the charges for them were removed from the total amount paid. I attached the invoice from the visit to this email. The only issue that I do see with that invoice is that the advisor did not apply the prepaid maintenance amount fully to the oil change and it looks like we owe you $46.22. I do apologize that the full oil change charges were not properly calculated at the time and I'd like to resolve that for you. I can have a check made and mailed out to you if you'd like. Please let me know if there is anything else that I may have missed.

  End of email...

   

  To my knowledge there has been no response to this email.  A check request is being submitted, cannot process a partial refund from 2018, and will be sent to customer.  

  Customer response

  02/16/2023

  
  Complaint: 18807219
  
  I am rejecting this response because:

  To recap:  unable to make an appointment for recall service for potentially defective airbags, which had been outstanding since 2021, in mid-January 2023, I made a BBB complaint on behalf of my parents.  After AutoNation Toyota Libertyville responded that they could not identify us or reach us, I also wrote to AutoNations Chief Customer Experience Officer, receiving a **** notice of proof of delivery on February 4.
  
  Since late 2021, AutoNation has mailed my parents multiple recall notices they received another one just last week. The identical form letters each gave a set of simple instructions for the recall service, as detailed in our earlier BBB communications.  My parents have called AutoNation multiple times to initiate the recall service, only to be told each time that someone or a manager would call them back.
  
  On February 7, we received an email from ************** of AutoNation Toyota Libertyville, asking for our VIN.  We responded, and he wrote back, asking us when we wanted to bring the car in.  We requested an appointment roughly a week into the future, late in the day. We also requested a loaner implied as available by the recall notice.  As this has been a frustrating and time consuming experience, we did not want to wait in their shop for the car because they didnt have a part.  Or because they were busy.  We could leave the car overnight and they could take as long as they needed.
  
  Unfortunately, the loaner was complicated.  This was a sticking point.  Or really, a red flag.
  
  I slept on it. ********* and ***** M&Ms came to mind; if you dont know the story, you can easily find it online.  Contracts for a band with complex and dangerous stage equipment famously requested that they be provided with M&Ms back stage, with the brown candies removed. The reason for this request?  If band members saw brown candies in the bowl backstage, it was a red flag that concert producers might not have paid attention to their real safety concerns.
  
  After all of this unsatisfactory back and forth, I did not feel safe taking the car to AutoNation Toyota Libertyville.
  
  On February 9, I made a 7 minute phone call to another (non-AutoNation) Toyota dealer.  By noon that day, the other dealer had completed recall service on the car, along with an inspection for other possible issues. I had also gone grocery shopping, and returned the car to my parents.
  
  While we were in communication with **************, we received another BBB communication from the business, stating that they were still unable to reach my parents.

  AutoNation Toyota Libertyville did not resolve our BBB complaint.  AutoNations Chief Customer Experience Officer did not respond to our letter; he did not resolve our BBB complaint, either. 
  
  In the end, by finding a remedy that had not been offered by AutoNation Toyota Libertyville, I resolved our BBB complaint.
  
  When we made the initial BBB complaint, we also referred to our history with AutoNation Toyota Libertyville; they have been non-responsive to our past (written) concerns about service under a service program sold with the car.  ************** also looked into this issue.  His response was not satisfactory.  Ill attach our email exchange here. 
  
  To be clear, AutoNations past failure to provide service under their ValueCare Plus program was *not* the subject of our BBB complaint the inability to make an appointment, was. 
  
  And, to be clear, on the matter of the service program, I feel that the business took advantage of an 85-year-old man who came in for an oil change.  He was provided with services not usually recommended on a low-mileage car, that was in solid condition, with no operating complaints.  But this,again, was not the subject of our BBB complaint.  I do plan to make a complaint about this, as well as the runaround that delayed and did not deliver the recall service, to the ******** State Attorney General.
  
  I responded accordingly to ************** on February 14, and will upload a pdf of our email exchange. I received an email response on February 14 from another AutoNation Toyota Libertyville representative, still claiming to have been unable to contact my parents, along with other information that did not make sense to me.  (NB: in the last week, each of my parents has received emails from the business.)  For example, this February 14 email stated that nobody from AutoNation had claimed to have left (multiple) voicemails for my parents.  This statement is contradicted by earlier written BBB responses provided by the business.  I will upload a pdf of this email exchange.
  
  In conclusion, the car has been serviced, finally, due to my own efforts, and the advice we got from someone with industry knowledge --  no thanks to AutoNation or AutoNation Toyota Libertyville.

  I thank the folks at the BBB for providing a valuable service in support of our complaint.
  

  
  Sincerely,
  
  *******************, on behalf of *********************

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought RAV4 LIMITED Hybrid along with some warranty and plans on 08/29/2022. On reading the documents of those plan, I discovered some terms and conditions that were not discussed at the time of purchase. I requested explanation and later requested to cancel it. I have requested cancelation by email, sending physical copies of cancelation request ***** Tracking # ********************) and some attempts to discuss over phone and left voice messages. The physical copies were delivered on 09/06/2022. I have spoken to AutoNation customer service, they suggested talking to the dealer. People on dealer seems to be ignoring my messages and avoiding calls.Date of Transaction: 08/29/2022 Request of cancelation: 09/06/2022 (Considering mail delivery, though I sent request earlier on email)

  Business response

  09/26/2022

  From Finance Manager who spoke to customer;
  
  Customer purchased an extended service contract and maintenance and I spoke to him 2 weeks ago. He was confused and didnt understand that they were separate and decided to cancel the extended service contact only. The cancellation was processed, and it will take a few weeks to show on his principle of his loan. I spoke to him today, Sept 22nd, regarding this and reiterated that his payment will not go down and the cancellation will reflect on his principle in the next few weeks.

  Customer response

  10/01/2022

   
  Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  

  I want to point out that it is only 75% of what I requested.  In better than no response from business.
  

  
  Sincerely,
  
  *********************

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In November 2021, I was communicating with a sales person about a used vehicle that they had at Auto nation Toyota in Libertyville, ********. The sales person assured several times, that he could register this vehicle out of state, because I live in **********, and that I wanted to fly to ********, and drive it back to **********. He assured me that he had done this many times, and that I would receive the license plates in the mail within ***** days. I know I cannot leave the dealers parking lot before I pay for the registration. Around 50 days later, I had not received my plates or registration. I called the dealership, and they could not give me any answer. Around 70 days went by, and I received a call from a person from *******, telling me that I would have to send them a smog certificate, and a verification of v.i.n. number. I had to take time off of work to go to the ********** highway patrol to verify the ******* and paid to have the vehicle smog. I have repeatedly called the used car manager at this dealership, and assures me several times that he will get back to me about this situation, but never has. It's been seven months since I purchased this vehicle, and still no answer, although I did receive the license plates a month ago, I have not received a response on the other matter of being deceived by falsely telling me that they would take care of the registration, and that I would lose time, and money to correct this problem on my own.

  Business response

  05/12/2022

  We've already responded to this... We reached out to customer and asked for receipt to reimburse for any License and Title fees.  As far as the *** inspection that is a ********** requirement the customer would have had to fulfill regardless.  

  Customer spoke to the Finance Director and was informed we would be happy to provide a refund, all we need is the proof of payment.

   

  Thank you,

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November of 2021 I sold my 2020 Toyota Highlander (to a third party) and requested AutoNation Libertyville to issue a refund for the extended warranty that I purchased with them when I purchased that car from them brand new in February of 2020. After collecting all the documents that they requested, I got the confirmation that the request was submitted on Nov 6, 2021. There was an additional request on Dec 1 for a payoff document that I delivered on Dec 14. Since then I haven't heard from anyone at AutoNation Toyota. I even showed up in person at the end of December and they said that everything is in order and I should be receiving my refund soon. Since then I contacted them on several occasions. I was only able to reach them once and they requested the same document again, which again I provided. This time they asked me to send it to a different email. It has been over 3 months since then, and I haven't received any refunds or heard from them. I tried sending emails, but no replies yet. All screenshots and communications are attached below. I have dealt primarily with **** Hineni from the finance department.

  Business response

  05/02/2022

  These requests are not handled at dealership level.  Everything was submitted on Oct 30th, 2021.  Task was completed on April 22, 2022.  While taking this long is not usual, with employee cut backs/short staffing this does occur from time to time.  The time does not effect the refund received as it all goes by the original cancellation date.  While we understand the frustration the customer feels, all we can do at our level is request status updates and provide whatever documentation is requested.

   

  Files showing procedure are attached.  Check for $1,197.86 processed.

   

  Thank you

  Customer response

  05/02/2022

   
  Complaint: 17128896
  
  I am rejecting this response because:

   

  These are the same updates that I have been getting for almost 6 months now. If you take a look at the attachment the dealership sent, all the updates are going in circles since November, and I am not getting my refund. I would like to be issued the refund that is owed to me ASAP. 

  
  Sincerely,
  
  ***************************

  Business response

  05/19/2022

  Finance spoke to customer and everything should be worked out now.  Issue was original refund went to Toyota Financial, the original lien holder, and not to the finance institution customer refinanced with.  ********************** has been in contact with both the customer and ********************** Financial to get this straightened out for the customer.  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩