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Find a Location

Libertyville Chevrolet, Inc. has 1 locations, listed below.

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    Business ProfileforLibertyville Chevrolet, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2006

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1001 S. Milwaukee Ave., Libertyville, IL 60048-3271
    BBB File Opened:
    3/9/2006
    Years in Business:
    18
    Business Started:
    9/1/2005
    Business Started Locally:
    9/1/2005
    Business Incorporated:
    8/30/2005
    Accredited Since:
    3/1/2006
    Type of Entity:
    Corporation
    Business Management
    • Mr. James Spellman, Owner
    • Mr. Bret Matthews, Owner
    • Ms. Mandy Martin, Executive Manager
    Contact Information

    Principal

    • Ms. Mandy Martin, Executive Manager

    Customer Contact

    • Ms. Mandy Martin, Executive Manager
    Additional Contact Information

    Fax Numbers

    • (847) 362-1424
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased this vehicle for ***** dollars and financed at ***** off the lot. I have driven my vehicle and washed my vehicle. I have 3000+ dollars estimated to repair my roof or replace as the places I have been to so far have told me. This is something I tried to use my comprehensive coverage from my insurance to fix this issue. They will not because its a previous repair on another claim?!? Some one claimed insurance on this vehicle damage back in may of 2023. the vehicle went auction in June to 1 dealership and they repaired something? Then it sold at auction and was listed for sell by libertyville Chevrolet back in September and I purchased the vehicle back in December of 2023. Libertyville has offered to allow me to trade it in but that benefits them more than me? If Im going to trade it it buy the whole loan from me. The value of my vehicle has gone down obviously as anyones would leaving the lot. Why trade it in and put money down and have to pay the remainder of the value to loan off? They also offered me a discount of 2000 dollars estimated with only seeing pictures to do the work on the roof?? How do I purchase a certified pre owned vehicle from this dealership and now I have 3000+ dollars of body work to pay for after six months of use. I want you to buy the loan out if Im trading my vehicle in or I want you to fix my repairs free of charge
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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Zach H

    1 star

    10/19/2023

    Some of the worst customer service that I've ever experienced from the Service Manager to Service Advisors to technicians. They had my 2022 Tahoe RST from 7/26 to 9/5 for (3) issues related to rattling in the panels and a loose, middle row chair. Never provided a loaner. Never provided an update or feedback to their progress. Never solved any of the problems. I highly recommend anyone who reads this to try their luck at another dealer. Never again.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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