ComplaintsforLibertyville Chevrolet, Inc.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this vehicle for ***** dollars and financed at ***** off the lot. I have driven my vehicle and washed my vehicle. I have 3000+ dollars estimated to repair my roof or replace as the places I have been to so far have told me. This is something I tried to use my comprehensive coverage from my insurance to fix this issue. They will not because its a previous repair on another claim?!? Some one claimed insurance on this vehicle damage back in may of 2023. the vehicle went auction in June to 1 dealership and they repaired something? Then it sold at auction and was listed for sell by libertyville Chevrolet back in September and I purchased the vehicle back in December of 2023. Libertyville has offered to allow me to trade it in but that benefits them more than me? If Im going to trade it it buy the whole loan from me. The value of my vehicle has gone down obviously as anyones would leaving the lot. Why trade it in and put money down and have to pay the remainder of the value to loan off? They also offered me a discount of 2000 dollars estimated with only seeing pictures to do the work on the roof?? How do I purchase a certified pre owned vehicle from this dealership and now I have 3000+ dollars of body work to pay for after six months of use. I want you to buy the loan out if Im trading my vehicle in or I want you to fix my repairs free of charge

  Business response

  06/23/2024

  Our Service Manager and General Sales Manager are working out a resolution. We will contact the customer. Thank you. 

  Customer response

  07/01/2024

   
  Complaint: 21770539
  
  I am rejecting this response because:

  im waiting for the work to be completed. Currently sitting in the lobby of the dealership. State they are going to repair the damages free of charge and warranty the work done, also stating to give me a loaner while they have mine. Starting out at 7:00 AM they dont even have loaners available. First call from ******** was on June 17, 2024. Second call was on June 18, 2024. Third call was June 23, 2024 where we scheduled me to drop off my vehicle this morning (7-1-24) and was told Id have a loaner available. Id also like documentation stating they are going to cover the work they are doing. 
  
  Sincerely,
  
  *************************

  Business response

  07/02/2024

  We are repairing the customers vehicle and have provided a loaner. Thank you.

   

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They took ****** from my debit card. They have not sent me a refund. I did NOT buy the car. I have tried for 4 weeks to get my money back and they keep giving me excuses. I did not sign papers to buy the car. I just want my ****** back.

  Business response

  01/05/2024

  We refunded the customer $500. We also are giving her a $100 gift card for her inconvenience. Thank you. 

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Charge for a happy advantage plan that I dont approve $2900.00. And for a life time nitro refill but my truck tires did not come with nitro in them.299.00 I asked them for a complete refund with know response as yet, I did file a complaint with Chevrolet on this matter.

  Business response

  02/06/2024

  Attached. 

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction was on 9/8/2023 $1980.00. Of wich $175.00 was for towing.On 9/1/23 had my vehicle a **** ***** Avalanche towed because of electric problem.Would start intermittent. Wouldn't start at all.When it did start Message on Dash was-Unknown Driver would loose all power on interior, windows,radio,guages,blower,battery and fuel all down.On 9/6/2023 Dealt with **** who stated the problem was a bad fuse block and to correct the problem it needs to be changed. Cost with tow approx $1980.00 On 9/8/23 I picked up my vehicle and everything was fine for about 40 minutes. Brought the vehicle back to Libertyville Chevrolet and showed **** exactly the same thing that was happening when it was towed in.************************* on the vehicle and said yeah it says Unknown Driver we will take a look at it.So I left my vehicle with them.About 2 to 3 hours later **** called and said it was a radio interface that was creating the issue now and it's aftermarket so that we don't work on.My response was you charged me over $1700.00 dollars and it was only the aftermarket interface?No this is a secondary problem because it's an aftermarket radio install.But the same thing is happening when I had it towed to you.**** said look your vehicle is running. Manager **** told me same thing. Well you drove it out after you paid. WOW! Read in-between the lines gentleman.

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: 04/26/2023 Total Amount: ~$14,000.00 Business commitment: Assured me the vehicle has been certified inspected before being showcased on lot. Let me know tires and brakes were recently changed. Although these intact were work and had little to no traction left. The documents I signed assured me the car they sold was fully functioning.Dispute: Within 19 hours of taking the car home and to work it started to have motor issues. I had the car in my possession for less than a 24 hour period and already motor issues. The car was jerking each time I switched between braking and accelerating; and driving above 45 mph longer than 15 minutes would cause the car to have this issue further. The car was immediately brought back to the dealership (4/26/23) to address the motor issue. Upon calling to check on the status, I was told no one was going to inspect the motor. Instead of checking the motor, they decided to finally change the worn tires they assured me previously were recently switched out. All they did was a test drive and add new oil.Response: The dealership has not bothered to reach out to me since Saturday (4/29/23) afternoon to follow up on the vehicle. I specially requested the general manger return my call and still nothing. At this point I want out of the contract as this car is not going to last me longer than 3 months with an issue like this.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of the transaction was February 18th, 2023 and the vehicle was delivered on February 20th 2023.The amount paid to the business was $3688 which was listed as a part number and not price but changed to the price at closing. What the business committed to providing you was their Advantage package that was offered as part of buying the car from Libertyville Chevrolet.The nature of the dispute is connected to false advertisements and misleading information presented to customers. On the sheet that I am providing it states that the two items I was charged for were listed as a part number, not a price. However, those part numbers turned to a price of $3688 at closing which was explained to me in a different way. After questioning the dealership two weeks after about getting a refund they asked that I go in and speak to a manager. I went in on Monday, March 20th at 4 pm and was forced to wait until 5:30 pm all while the manager that I ended up talking to walked around and did nothing. I spoke with ******************* who told me that that package could not be removed once it was on there. I showed **** the sheet listing the LuxCare Happy Advantage package and it states that this item was being provided to me and is OWE by them. However when I asked him why it was added he said that it was used to prep my trade-in and that it was a benefit to me along with the rust-proofing and other things that were done to the vehicle before I took it. We both know that those items are items that dealerships add to get more commissions for salespersons. **** offered me $300 dollar refund once I refinance the vehicle however my Attorney told me that If I did that I would never see the original $3688 nor the $300 because **** only stated it verbally and was not willing to provide it in writing. I assure you that I was loud enough for others salespeople, floor managers, and customers to hear me.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought my 2011 Malibu in for 3 issues on Dec 21st 2021 (radio, temp gauge and seat belt alarm going off even though the belt is buckled). I told Art ********* the service advisor I did not want to spend a lot on the car since it had ******* miles on it. He advised it would be a $180 diagnosis and then the repairs if I choose to perform them. Once he called he told me $601 for the radio, $731 for the instrument cluster and $350 for the seat belt alarm. I told him to only fix the seat belt alarm since it was a safety issue. The total charge was $475.99 for the seat belt and diagnosis. My son picked up the car and when he got it home we saw that the seat belt alarm was still randomly going off. I called Art and he said to bring it back. I brought it back on Dec 27th 2021, Art was out that day. I explained the situation to ***************************** and he said a tech would look it over. I received a call later that day saying they found another problem (seat belt buckle replaced) at a cost of $287.00. I told them NOT to fix anything and I would take this up with Art when he returns. I called the next day and Art did not return my call. I called again and finally got Art on the phone and explained the situation and told him he either needed to fix the problem at no cost or return my money since he never fixed the problem it was brought in for. He said he would have to talk to his boss **** who was out with Covid. I asked when he would call back, he told me Tuesday 1/4/21. He did not call so on 1/4/21 so I called him but he again avoided my call and never returned the message I left. I spoke with **** ****** boss) at 12PM on 1/4/21 and he said he would talk with Art and get back to me shortly. He never called back and when I attempted to call both Art and **** they put me into a nondescript extension for leaving messages. Neither returned my call.At this point they simply need to return my money, $475.99, they have lost all trust.

  Business response

  01/10/2022

  We went over the complaints with ******************. We did make him aware that part of the problem is because his air bags deployed prior.  We did the repair as authorized.  ****************** came back as the

  passenger side need a new part for the buckle issue.  We called him back and told him as a good-will gesture we would pay for the passenger side.  His reply was "whatever" and hung up on us.  

  Customer response

  01/11/2022

   
  Complaint: 16427715
  
  I am rejecting this response because:

   

  Their statement is a complete and utter lie and just amplifies how unethical they are.  After I filed the complaint with BBB on 1/4/22 the service directory, ***** called me back on 1/5/22 at 4:50PM.  He asked how I was and I told him I wasn't happy as he had not returned my call "shortly" as he said he would the previous day after he said he was going to speak with Art, the service advisor.  On top of that they were not avoiding my calls I made earlier in the day.  He went on to explain what they saw and I explained again to him how nothing I had asked for was fixed.  He then told me that they would get a new drivers seat belt and replace it for free but that it would take several weeks to get the parts.  Against my better judgement I said OK, he said he would call me when they got the parts in and that was the end of the call.  I NEVER said "whatever" or hung up on them, that's a complete lie.

  I was going to let them fix it as **** suggested, but at this point I want nothing to do with them other than a return of my $475.99.  They have proven that they are completely untrustworthy and I do not trust them to work on my car.

  
  Sincerely,
  
  ***********************

  Business response

  01/23/2022

  **** the service director will be in contact with the customer. Thank you 

  Customer response

  01/26/2022

   
  Complaint: 16427715
  
  I am rejecting this response because: I see no point in talking with ***** he has already lied to me and to BBB about me hanging up on him.  I no longer trust him.  Libertyville Chevrolet simply needs to refund my $475.99 since they did not fix what they said they fixed.
  

  I've attached the original invoice and payment document.

  
  Sincerely,
  
  ***********************

  Business response

  02/01/2022

  The customer stopped payment on his credit card. Thank you. 

  Customer response

  02/02/2022

   
  Complaint: 16427715
  
  I am rejecting this response because:

   

  I will accept Libertyville Chevrolet's response only if they agree that the resolution of the dispute is that Libertyville Chevrolet agrees to the credit card company refunding the money and the disputed has concluded and they will make no attempted claims with the credit card company.

  
  
  Sincerely,
  
  ***********************

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