Customer ReviewsforMcGrath Acura of Libertyville

First of all we would like to thank ************************* for his great help. Also we would like to thank ***********************. They were both very helpful in an issue that came up with a vehicle my wife had purchased last year. She bought a 2018 RDX that came up with a recall issue recently and the part is not available. **** which is the general manager was very helpful in coming up with a resolution to this issue. **** was very personable and helpful. We would definitely recommend purchasing a vehicle from this wonderful dealership.

Amazingly smooth process with people who care! Refreshing to say the least! Worth the visit!

My recent visit left me feeling frustrated and disheartened, and I feel compelled to share my experience. Just one more Shady Dealerships, Dont let the Acura name and location fool you; they act the same as a used car dealership in *******.During my visit, I encountered some shady practices that left me questioning the integrity of your dealership. The false advertisement they said the card was certified, but when I got there, they told me I had to pay $2k more for the certification and 1K more for the paint protection. Basically, they wanted 3K on top of the advertised price. When you get there, they will get mad if you want to remove that BS and give you what they advertise. After I fought that and 4hr lost. They removed the certification from the car and gave me some credit. When I thought the fight was over, they kept trying to sell me a shady warranty during the finance. I to find out that the car that they suppose check 180 points was not balanced and had two new and two original tires, and in the parking lot, when I was leaving, they told me that they had only one key. (a so-called Acura dealer couldnt make a copy of a two-year-old car.)As a customer, I expect transparency and honesty when conducting business with an Acura dealership. Unfortunately, my experience fell short of this standard. The vendor was friendly, but his job was only to show you the car; the rest of the people there were rude and aggressive.I hope that you will take my feedback into consideration and work to improve the practices at your dealership. As a potential customer, I would like to see changes that prioritize transparency and integrity.Thank you for your time.

Even if you confirm the vehicle is available, it might not be. Wasted my time. Dont appreciate being mislead.

This is the WORST DEALERSHIP that I've ever attempted to do business with! They are complete Crooks! Very Unprofessional and far from Trust Worthy! **** (the sales agent) and his managers are complete Crooks, they will do anything for a sale, including selling the same vehicle to multiple people simultaneously! Do not give these Crooks any of your personal information, it will not be safe!