Business ProfileforAlight Solutions

My father passed away at the end of May 2023, and had been receiving monthly pension payments. The June payment was automatically deposited to his checking account followed by a letter requesting the return of the overpayment. That payment was returned by check and it cleared the bank on June 20, 2023.We received the 1099R February 2024, with the total payments showing six months. I immediately contacted Alight and asked for a corrected 1099 showing that he had only been paid for five months as the June payment had been returned.I received the second 1099 in April, with the exact same amount. I called again and another incident request was submitted. Since I was unable to obtain a corrected 1099 prior to the tax filing deadline, I had to file without a correct 1099 and dispute the inaccuracy. I contacted the *** and they submitted a request to Alight for a corrected 1099. I called in May and was told that the incident was closed, as it was determined that he was entitled to the June payment. Of course, as stated, the June payment was returned and that was not the issue. It was then determined that this resolution was incorrect; he was not entitled to the June payment and the 1099 was, in fact, inaccurate.Another incident request was submitted, and I was told that I would be contacted within five to ten days. I called again on May 29, as I did not receive the call after 10 days and was told that the incident request currently had no resolution.I have called Alight multiple times, sent faxes, asked to speak to supervisors (was told that was not how it works). I called the corporate office and asked if there was a customer relations department or someone who handles complaints and was immediately, without comment, sent to their automated system. I even called the company he retired from and asked them to intervein.It is now mid-June; I have not been contacted by Alight as promised and have not received a corrected 1099R.