ComplaintsforAlight Solutions

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received my paycheck on 8/23/2024 and funds were removed form paycheck for SmartChoice HSA account. The *** account was supposed to remain opened until the end of August according to **** ***** the person who was responsible for firing me. It was closed early due to negligence, and a new "RETAIL" account was opened at a charge of $3.75 a month. SmartChoice (serviced by Alight), along with Alight payroll don't want to accept responsibility for the funds, no one knows where the funds are and how I can access them. My son has lung cancer and I need to access those funds YESTERDAY! I actually sat on a chat for three hours without response, and called and was on hold for a very long time. I am tired of the run around, and just don't have time for it. It is MY MONEY and I should have IMMEDIATE ACCESS to it! I believe this loss of my *** funds is malicious and deliberate attempt to cause me great hardship! It was obvious the double jeopardy in the workplace by **** ***** was meant to cause me harm. Now in her position she made sure to close my HSA early, so that the funds that were deducted from my check would be lost? Frankly I am shocked this company would do such a thing as loose money when your child has cancer and is undergoing treatment!  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Company has taken 900 in deductions since February 2024. It's a ***** deduction out of each check for a "non-payment" because I was incorrectly enrolled by the system it back dated my enrollment to Sept of 2023 but the enrollment date was Jan ********************************** July of 2024 and was told it would go to the "back end agents" and would be worked on I've called every week since and multiple times a week I always get told we are still looking at and will call you back however I never receive a call back or even a email Ive given more then enough time for a response or resolution and the money is still being deducted out of my paychecks

• Initial Complaint

  08/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They steal your money and deceive you. I did a total distribution in January that was supposed to close the account. They didn't notify that my previous employer had a contribution In March so it sat incurring fees. I received a letter April 2 that a force out would be on May 30 (which doesn't incur distribution fee). Came and Went, did not force out. New letter stated August 2 and I was assured it would be forced out with no fee. It is now August 20 and now they said they cancelled the force out and that the account doesn't qualify because the amount (which has no changed much). This company just wants to nickel and dime and will not waive mandatory distribution fee for user to request rollover after their blatant lies and manipulation. Have incurred over $40 of fees that could have been avoided. They should refund fees caused by their error and refund subsequent distribution fee for not properly closing account.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to receive my lump sum payment from Alight since June 2024. I followed all directions and filled out all forms and returned them and was advised I would receive my lump sum payment on Aug 1st 2024 as the cutoff for July payments had already passed which was understood. I then never received the payment on Aug 1st and when calling to find out what happened was on hold for multiple hours then disconnected when calling back still on hold for another 2hrs disconnected again, finally was able to get a call back the agent was very rude and hard to understand I was advised that the payment would only be made on sept 1st due to an error on their part which was not what I was advised as I had an email stating it would be on Aug 1st I was consequently evicted from my apt as they refused to send the payment right away even though I had advised of the dire consequences due to THEIR error! I have received nothing but horrendous customer service and no empathy or sincere willingness to help. They then advised that they received an approval from my employer to complete an off cycle payment which they are still withholding for another 2 weeks, this is the worst company I have ever dealt with and will be contacting a lawyer to see what my options are ongoing.

  Customer response

  08/09/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  The company started charging an administrative fee with out notifying. Attached are quarterly statements for first and second quarter. Upon calling customer service they mentioned it was stated in the quarterly statement. Basically company is trying to ******* money by hiding fees and assuming customers go unnoticed. Looks like a possible class action lawsuit.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Alight is contracted by my employer to manage leave solutions, including FMLA and short-term disability leave. Per employer policy after five days of flexible, time off usage, short-term disability is too be applied. We are not to have any interruption in our biweekly pay. Due to my initial impressions and speaking with a light employees and an independence Day holiday I took the initiative and my provider agreed kindly to provide required paperwork several days in advance. to provide required paperwork several days in advance was done and paperwork acknowledged as received. This was done and submitted by fax. The next step was for the Alight short-term disability manager to contact the surgeons office or the day after scheduled surgery to confirm whether or not I underwent the procedure, which I did. After several days, I had not received notice that Alight had confirmation in hand so I took the time while healing to contact Alight. They had not reached out to the surgeon. A representative shared the name of the single person at Alight who could take care of this, but who was unavailable repeatedly. Multiple Alight employees through multiple phone calls hours and length attempted to reach out to the individual by teams chat. I secured transportation since I am unable to drive to go physically to my surgeons office an hour round-trip and ask them to submit to the fax number. I was provided by the latest rep again the short term disability manager was to call me to confirm receipt of documents That I physically watched being sent and acknowledged by my surgeons office as received at Alights number. They again failed to confirm receipt of documentation. My manager contacted human resources to follow up with Alight. 4 of 5 duplicate submission were today confirmed received, but still not processed. At risk for no timely pay and cannot rest & heal as instructed. This is unconscionable. Negatively impacting my recovery from surgery. Must receive income as due. ********

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The company I work for utilizes Alight Smart Choice Accounts for management of our Dependent Flexible Spending Accounts. I submitted 3 claims on 13Mar2024. One has been approved and paid and the other 2 have not been paid. The 2 claims I am filing this complaint about are for 01Nov2023 and 01Sep2023 service dates. The company requested additional information/receipts which I obtained from my child's preschool and submitted. Denied again. I offered to have my child's daycare manually create receipts with information Alight was requesting but they said it's too late to do anything as a deadline has passed. Why would this be the case if the claim itself was made prior to the deadline? I have called numerous times since April 2024 and requested to speak to a manager which I was promised I would receive a phone call back but never received a call back from anyone UNTIL last week after I requested the ticket number from the representative I spoke with. I finally received a call back from a manager on 03Jul2024 who said they would escalate and then call me back with a decision. The manager called me back today, 10Jul2024 with a decision that my claim is still denied and noted a COMPLETELY different reason than what I was informed of initially. They are now saying I could only submit claims with dates from Jan-March 2024 (which I was NEVER informed that I could only submit claims within these 3 months) and the 2 claims that were denied were outside of those dates. The 1 claim they approved and paid was from October 2023. How are you going to approve 1 claim outside of those date ranges but then deny the other 2 claims outside of those date ranges? All I want is the $894.85 that was taken out of my paycheck and given to this company for a dependent flexible spending account, and now I am being denied my own money.... childcare is expensive, and I am barely able to make ends meet as it is. Now I am being denied $894.85 of my own money.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Alight, State Farm Benefits, and their "servicers" and 3rd parties have abused me and my pension since even working there in ISD at **********. I should have been entitled to a IRA ******** or lump sum payout and at minimum told and shown on their "portal" what my balance was. Instead, they forced certain employees (probably to build a shady DataLake or Cloud benefits portal/service) with Alight and others to both breach our data (all types), use and facilitate a GAINSCO, BlueOwl and State Farm Mutual FORCED ANNUITY for ex employees (rather than a normal handling of our retiree payments). After almost 3 years I have YET to be told the balance, shown it on their Alight Portal or given other more suitable OPTIONS than a TINY forced MONTHLY payout from an ANNUITY I neither asked for or was suitable for me and my family circumstances. The Service and "ServiceNow" portal model and process and KI handling is terrinble and deceptive as well. I believe WorkDay, TEK Systems, State Farm Mutual Benefits Mgrs and several other "players" are exploiting both our data, our time working there for an "Annuity" type scheme or denying ex employees (of certain departments) ANY options that are realistic for retirees. Perhaps there is financial gain on their part but it definately BAD for ex employees that planned on IRA ********!Noone other than a lax not researched or thought out script from "legal" has been provided. These types of partnerships are terrible for me and probably other employees and I HAVE FRIENDS that are retiring soon or worked in my same **** that ARE being given ALL their options (lump payout, ******** to **** ****** or other options).As a victim of Domestic Violence (****************) and Workplace and Authority abuses at ********** and elsewhere, the use and abuse of my data (all types) needs stopped. I want nothing to do with State Farm, Alight or TEK Systems or WorkDay or any other "partner" in Annuity and Data scheme.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  in january 2024 i submitted an 11 pg power of attorney regarding a 401K account in my mother's name. after several months i was told the poa is not approved. months of multiple phone calls & emails ensued asking "why".april 25, 2024 i received the below email from *************************:Good morning, *** was denied as it did not contain Retirement Plan language, therefore no information can be released to anyone other than the Participant. Legals denial: There is no language in the *** on retirement plans, life insurance, or medical (HIPAA language). Please request a new *** Thanks,poa specifically states "ALL INVESTMENT ACCOUNTS", a 401k IS an investment account. i forwarded her email to my mother's attorney who assured me everything is in order. please note the account in question has absolutely nothing to do with life insurance or medical - as stated above.the repeated generic response is their "legal team" did not approve it. i requested to speak with an attorney, someone who graduated law school, passed a bar exam, & currently holds a license to practice law to contact me. "legal team" is not an attorney and it is my gut feeling that a licensed attorney has never read the poa in question. needless to say, no such attorney or representative from their "legal team" has ever reached out to me.today, june 20, 2024 a man named will called. he stated that the call is being recorded - great!. he refused to provide his last name & refused to provide the address for the company he works fo, alight solutions. bbb has this address in their data base leading me to believe i'm not the only one to file a complaint against alight.however, i received a letter {at the end of may} from alight solutions with NO date on it, only mm/dd/yyyy at the top stating that the poa was approved for information only, even after ***** has repeatedly told me i was not approved. today on the phone, will is still reiterating that the poa is NOT approved & we need a new one. ????

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My father passed away at the end of May 2023, and had been receiving monthly pension payments. The June payment was automatically deposited to his checking account followed by a letter requesting the return of the overpayment. That payment was returned by check and it cleared the bank on June 20, 2023.We received the 1099R February 2024, with the total payments showing six months. I immediately contacted Alight and asked for a corrected 1099 showing that he had only been paid for five months as the June payment had been returned.I received the second 1099 in April, with the exact same amount. I called again and another incident request was submitted. Since I was unable to obtain a corrected 1099 prior to the tax filing deadline, I had to file without a correct 1099 and dispute the inaccuracy. I contacted the *** and they submitted a request to Alight for a corrected 1099. I called in May and was told that the incident was closed, as it was determined that he was entitled to the June payment. Of course, as stated, the June payment was returned and that was not the issue. It was then determined that this resolution was incorrect; he was not entitled to the June payment and the 1099 was, in fact, inaccurate.Another incident request was submitted, and I was told that I would be contacted within five to ten days. I called again on May 29, as I did not receive the call after 10 days and was told that the incident request currently had no resolution.I have called Alight multiple times, sent faxes, asked to speak to supervisors (was told that was not how it works). I called the corporate office and asked if there was a customer relations department or someone who handles complaints and was immediately, without comment, sent to their automated system. I even called the company he retired from and asked them to intervein.It is now mid-June; I have not been contacted by Alight as promised and have not received a corrected 1099R.

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