ComplaintsforAxiom Properties, Inc

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December I was without heat for one week. On Christmas day a water ***** broke and was without water for 2 days. I have been without a working oven for 5 weeks. I have gone to the manager, leasing agents, and head of maintanance. They all give me a different answer of when it will be fixed. The building is infested with roaches and mice. Garbages is overflowing into the parking lots. The staff changes every few weeks. Phone calls don't get returned. Email don't get returned. When you go in in person the leasing agent is rude and lies to your face to get you to go away.

  

  Business response

  09/29/2023

  We are happy to report that we have worked to a resolution with *******************  We strive to deliver legendary service to our residents, and we apologize for any inconvenience or issues that ****************** encountered at **********.  We also appreciate the opportunity to make things right with her.  We also appreciate that the BBB provides a forum for us to work through any issues that *** arise for both parties.  We now consider this inquiry closed and we have spoken with the resident to confirm this sentiment as well.  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When I moved in here the business was using ********* to collect rent so I have history on this app rental payments etc from the end of June 2022 until the ends of February 2023. I do not have access to this to get any of my rental payment history because they are no longer using the system they are now using AppFolio as of March of 2023. They did not transfer 7 months of payments over to the new app so the only thing I can see and get copies of is from March 2023 to June 2023. I have emailed management her name is ****** several times for a rent history payment ledger since I am unable to get in the account to get this information and they didn't transfer the payments over to the new app. I am being denied this information and I have a right to this information for my records. I no longer have the other bank account I closed it so I don't have any copies of the rent payments that I made in rent Cafe. So I would like a rent payment history ledger from June 2022 until March 2023. If you want to put all 12 months in one ledger that would be perfect. Not sure why the manager is being very difficult but I did let her know that I was going to be filing a complaint if I did not get it because you cannot lock a tenant out of an app where they paid 7 months of rent and they don't have access to this information then you need to provide it to them for their records.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Property managers do not enforce terms of the lease. -Multiple tenants sell drugs out of the units and nothing is done -Tenants break noise violations outlined in signed leases and nothing is done -Tenants in the building keep trash piled in the hallways breaking fire code and nothing is done -Tenants allowed to smoke in the units with no actions taken. (This has lead to a fire in the past year that has almost burned down the whole building and killed one person as a result)-Tenants keep their unregistered cars parked in guest parking spots and nothing is done.I have attempted to solve these issues amicably with the property managers and have been told that nothing will be done because it would be too difficult to enforce the terms of their own lease. I started experiencing these issues since September and would like a refund of my rental payments since that time as a result.

  

  Business response

  03/30/2022

  To whom it may concern,
  
  I am sorry that ***** was experiencing these issues.  We acquired ********************** at the end of February, 2021.  The old owners had their own lease in place with different rules and regulations compared to what our lease has.  After one full year now, all of the residents have signed our lease and the rules and regulations are now the same for all.  We are a reputable management company in the area, having 8 large properties in ******* and surrounding communities.  We enforce our rules and regulations consistently according to the lease.  At this location, we have an onsite management office that is open 8 hours every weekday.  We also have an emergency after hours line set up for our residents to call when the office is closed.
  
  In regards to residents smoking in their apartments, there are no rules or regulations that prevent our residents from smoking in their individual units.  However, smoking is not allowed in the common areas/hallways.  Therefore, smoking inside apartments is not a lease violation.
  
  We are not aware of drug trafficking occurring on our property.  If we are ever aware of illegal activity such as this, we would pursue the eviction process immediately.  We have a great relationship with the neighborhood police and communicate with them regularly.  I understand that ***** has called the police relating to this specific complaint and no resident has been identified to have been selling drugs, and no citations/arrests were issued.
  
  There were several communications between ***** and the management office about noise related concerns.  He also contacted the police about noisy neighbors.  We never identified the source of his complaint and the police never issued any citations for noise violations.
  
  If we are made aware of parking violations, we take immediate steps to move/remove the vehicle.  We do not have any written complaints from ***** identifying any specific vehicles that were improperly parked.
  
  At this ***************** is vacating his apartment.  He has provided written notice that he will vacate on/before March 29, 2022.  We have not received his keys yet, but have observed a moving truck yesterday.  We expect his keys today (3/30/22).
  
  We appreciated Scotts residency and believe that we have not violated his or any other residents lease terms that would warrant Rent abatement for any reason.
  
  If you have any questions or concerns, please feel free to reach back out to me.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I live in their property, it is the WORST place to live in and nothing gets handled, no heat all winter they did not reach out to any of us! water gets shut off no notice! my daughters room flooded they called a company to extract the water but did nothing no communication smells of MILDEW its gross! they are arguing with me over the phone instead of helping water is still in the wall and holes it happened friday 7am its wednesday 1pm! I have had no reimbursement I have called them for MONTHS over this i had to throw away a huge toybox full of toys two months ago because of this leak that could of been situated then! mice and ***** i call constantly yet they charge for these fees and nothing is helped they make us live in a s*** hole and redo all the other apartments but make people who are still here suffer and the new tenants happy! this is sad! every 2 months there is a new team because the old team doesnt or cant keep up. GET RID of the ***** and maybe the good ones will stay. the laundry room has black water and mildew everywhere it is a terrible place to live!

  

  Business response

  11/11/2021

  I am writing you concerning the BBB Complaint at ********************* (ID #********** 

   

  Our management team reached out to the resident regarding the issues in her apartment and we are happy to report that we have came to a resolution on her issues in her apartment home.  The resident was understandably upset after a water intrusion issue occurred in her unit.  The resident has since been transferred to a new apartment home within our community, and we are taking steps to remedy any remaining issues in the vacant unit.  We value our tenants at ********************* and Axiom Properties and appreciate your efforts in providing a forum for businesses and consumers to resolve issues in a timely fashion. 

   

  Respectfully,

   

  ******************************

  Regional Manager Axiom Properties, Inc.

  Customer response

  11/11/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩