ComplaintsforJiffy Lube (Parent Record)
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The date of the transaction was July 25, 2024. I paid $1255.96 for the transaction. Jiffy Lube said they would do an oil check, change the brake pads and rotors and change the axle on my car. **** an employee, said I would be charged about $638.00 for everything on July 23, when I brought the car in for an oil check. Jiffy Lube found that I needed new brake pads and rotors. When I came back after about an hour, they told me that I needed a new axle. They said that they had problems because part of the axle broke off and they had difficulty removing the other part from the car. They said they got the wrong type of axle and had to order another axle. It took them two days to fix the car. When I paid the transaction, ****, a manager, informed me they did not charge me for the extra time it took to install the axle owing due its poor condition. He offered a free tire rotation and oil check when I needed it. This still does not make up for the difference between the initial estimate of $638.00 and the final charge of $1255.96. I would like that difference refunded to me, as well as financial compensation for the time I was without a car.Business response
07/30/2024
On 7/25/24 **************** came in for an oil change. After doing the oil change and inspection, we notified the customer that a tire rotation and front brakes would be recommended to change. We gave *************** the price and he said go ahead and do the additional services. While doing the front brakes we noticed that the front axle on the passenger side was bad. We did not do any service on the front axle at that time because the customer had left our shop. When *************** came back to pick up his car, we advised him that the front passenger axle was bad. We gave *************** the price to repair the front axle and he said go ahead and service the front axle. While servicing the front axle, the intermediate shaft was seized on the axle and we told customer that we would try to get the parts separated. We had no luck getting them apart due to age and rusted so we had to get a new intermediate shaft. It had to be ordered from the dealer which is why it took longer to complete the service. *************** was sitting in the waiting room while we were doing the service. *************** was shown the additional part needed and he said to go ahead and do the repair. We advised *************** that the part had to be ordered. He left the vehicle for us to repair. We tried to call *************** to inform him the price but he never answered. Next day he called and we gave him the additional cost but we couldn't get the part for another day. We finished the repair on 7/25/24. We gave *************** the additional part at a discounted price and half the labor. At time of ring out, *************** was given an additional 10% discount because we offer a AAA discount. He saved an additional amount of $206. We did not do any work that was not authorized.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.