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          Kia of Lincolnwood has 1 locations, listed below.

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            Business ProfileKia of Lincolnwood

            Car Dealers

            Contact Information

            6750 Lincoln Ave

            Lincolnwood, IL 60712

            Visit Website
            (847) 581-7500

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            6750 Lincoln Ave, Lincolnwood, IL 60712
            BBB File Opened:
            6/8/2018
            Years in Business:
            6
            Business Started:
            4/10/2018
            Business Incorporated:
            1/23/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • Grossinger Kia
            • ACIA KL Auto LLC
            • Leader Automotive Group
            Business Management
            • Mr. Chad Kowal, Operations Manager
            Contact Information

            Customer Contact

            • Mr. Chad Kowal, Operations Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We went to get our *** serviced here at *** of ******* wood for a warranty job in September, they gave us our car back straight away and said they don't have parts. We went back in December which they finally took us in, they said it would only take two weeks to do an egr issue and a steering clunk issue. We finally got our car back in 1.5 months. We decided to go to a different dealership where they actually care and *** of ******** solved our issue in 3 hours and even washed our car. They charged us $169 and advised we seek compensation from Kia of Lincolnwood. But when we came in the manager started being rude before we even instructed ourselves. We explained the issue and that we're seeking compensation but ***** (the manager) said it wasn't his problem and that we were wrong. We explained that all of the things that Lincolnwood touched was either loose, disconnected, or missing, and ***** asked if we have any pictures, we did but he wasn't interesting in looking at them. We had a serious concern of our safety since the steering wasn't tightened by Lincolnwood and the seatbelt was completely disconnected as well. So now we are seeking compensation from a warranty job from Lincolnwood since we had to pay out of picked for *** of ******** to fix everything Lincolnwood didn't do.
            Read 13 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott M

            03/23/2024

            Avoid the service **** and service manager, *****, like it is a contagious disease. There is nothing worse than technicians who don't know basic mechanics of a car or service managers who say they really don't care about their job because they can get one anywhere. This is just a few of the experiences I have witnessed at Kia of Lincolnwood. I'm really disappointed with the lack of standards in the dealership in general from a super messy dirty service shop, lack of customer friendly service writers, technicians who don't know how to follow service manuals, to the tripping hazards of the lack of a thresh hold at the floor transition from customer waiting area to the sales floor. From what I have read is that their sales department isn't much better either. Too many details, mess **** lies and run arounds to explain here because it would be like a novel. Did I mention the loaner they lent me smelled like an ashtray and it took me almost a month to finally get the smell out of it?
            Read 7 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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