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ComplaintsforNorth Shore Surgical Center
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of Transaction June 27, 2023 Before proceeding with my same day procedure I was required to pay for materials (artificial lens / cataract surgery) and the remainder of my unmet deductible for insurance. Total payment by me is $2,987.12. There were several medical services billed that day - surgery center, doctor, anesthesiologist. The doctor was the first to bill the insurance so my medical insurance provider held his fee against my deductible. Then when North Shore Surgical Center sent in the claim my deductible was less and they were now only due $546.17 from me. The cost of the replacement lens is an out of pocket expense, insurance does not cover this so I am only due back $1,375.95. I have called repeatedly once the insurance claim was processed to expediate receiving my refund and I continue to get the runaround from their billing office. Excuses include - we have't received the **** it's the end of the month, it needs a supervisor approval, wait 2 weeks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.