Business ProfileforZeigler Nissan Gurnee

On April 3rd, my wife purchased her vehicle from Nissan in Gurnee. I also purchased my vehicle from Nissan Gurnee on April 6th. While driving my vehicle around, it stated that it had 9% of oil remaining. I contacted the Nissan in ******* (since it is closer to home) to schedule an oil change for April 9th at 3:40PM. The service gentleman I dealt with came over to me showing me that my wheel alignment was terrible and needed to be re-aligned ($166.90 for oil change/wheel alignment). I told him to go ahead and do the wheel alignment as I didnt want to drive with bad wheel alignment. My car was on the wheel alignment machine all the way from 4:30PM to 7PM when the service department closes. At 7PM, I was handed my keys by the service gentleman and was asked to come back within the next couple of days to have certified technicians make sure the wheel alignment was done correctly. Why would they have non-certified technicians look at my vehicle to begin with?! I came back the next day to have their certified technicians make sure my wheel alignment was done correctly (the wheel alignment this time took 2.5 hours)! My wife made an appointment at the Kenosha Nissan for April 10th at 7AM due to her vehicle making a grinding noise by the front passenger wheel. April 10th came around (10AM) and she had not heard anything from the dealership, so she gave them a call to ask for an update. The gentleman that she spoke to on the phone told her they hadnt looked at her vehicle as of yet due to a flood of oil changes that came in that morning. She questioned them as to why oil changes came first when she scheduled a 7AM appointment. 1PM came around and she had still not heard back from the dealership, so she called them again for an update. This time, she was told that the technicians were just starting to look at her car. A couple hours later, Kenosha Nissan stated that the noise was a loose bearing on the air suspension and quoted her over $7,000 for repair. When we purchased our vehicles, we also purchased a 4-year bumper to bumper warranty. My wife mentioned that to the service gentleman to see if this repair would be covered under that warranty. The service gentleman stated that they cant yet see the warranty in the system and recommended we take the vehicle back to the Gurnee Nissan dealership where it was purchased. April 10th, we drove her vehicle down to the Gurnee Nissan dealership. They told us they would look at the vehicle the next day (April 11th). When we dropped the vehicle off, we told the service department/sales rep who we purchased our vehicles through, everything that transpired over at the Kenosha Nissan dealership. They asked why I had the oil changed and wheel alignment done as that is done before I drive the vehicle off the lot when the car is purchased. If the oil change percentage was reset properly, I would have not gone to get any of these services done to begin with. April 11th rolls around and Gurnee Nissan contacted my wife. They stated the issue with her vehicle was a loose vent bracket and stated it just needs to be tightened and that the cost to get that done would be $100. The work was done during the day and after work, we went to pick the vehicle up. As we were driving her vehicle around near home, the same noise came back. We then brought her vehicle back up to the Gurnee Nissan on April 15th for them to re-take a look at it. We sat in the waiting room this time until they were able to figure the issue out. The service woman came and told us that the technician figured out what the issue is and this time stated it is a lower control arm that needs to be replaced. She told us it would cost $1,300 to get that replaced as the part itself costs $900. My wife had mentioned to the service woman that she saw the part online for $600. The service woman then spoke to her technicians and was able to purchase the part for $600, which reduced the overall cost of the repair to $1,000. We had asked if that would be covered under our warranty and she told us that management stated it would not be as our warranty doesnt start for 90 days after our vehicle purchase (which is completely wrong). My wife and I then went through our entire warranty agreement line by line and highlighted everywhere that shows the warranty starts on the day of vehicle purchase. We then sent that to our sales rep/service woman we were dealing with. We then contacted the warranty company to get the status of the warranty, they stated it was pending and the dealership needed to call them to get it activated. We also confirmed with them that the warranty starts on the day of our vehicle purchase per the service agreement terms and conditions paperwork. My wife contacted the finance manager and told him all of this information. He told her she is correct and that the warranty coverage starts on the day you purchase the vehicle. He then told her he would see what he is able to do and contact her back. After my wife trying to get in touch with the finance manager/service woman multiple times with no answers and no callbacks even after leaving voicemails, she finally received a call April 18th from the service woman. The service woman stated that the finance manager was supposedly waiting on a call back from the warranty department to activate my wifes warranty and she would submit a warranty claim on April 19th. Oh, and did I mention on our service agreement it states that the warranty claim must be submitted prior to any work being done on the vehicle. The technicians supposedly did the work while the service woman we were dealing with was on her off day, April 17th. My wife asked the service woman to call her with an update April 19th before the service department closes. My wife never received a call so she instead contacted the warranty company at 3PM on April 19th to see if a claim was submitted. The warranty department stated that the claim has been submitted and could take up to 2 business days to get an answer. They also stated that the claim may get rejected due to it being a claim within the first 90 days and/or ***** miles of the effective date and will be considered a pre-existing condition. There was absolutely NOTHING wrong with the vehicle when we test drove the vehicle and it didnt start happening until 4 days after the vehicle purchase. On Friday, April 26th, my wife received a call from the Nissan dealership stating that the warranty had covered the repair but that my wife would have to pay a $100 deductible. We headed to the Nissan dealership later that day to pick her vehicle up. When we got 2 miles from home, the same noise came back yet again. We contacted the warranty company stating that the issue was not fixed and that we would be taking the vehicle to a Jeep dealership this time as they will probably know better about the issue that is going on. We scheduled an appointment at the Jeep dealership on Monday, April 29th. **** contacted my wife later that day stating that the issue is the steering rack and pinion box and would be a $5,000.00 repair. Jeep contacted our warranty company to see if this would be covered under the warranty. The warranty inspector went to Jeep on Tuesday, April 30th and test drove the vehicle to listen to the noise. Supposedly within a 5-mile drive, the vehicle didnt make any noise while the inspector was driving the vehicle so they will not pay for the repair. My wife was absolutely sold a lemon! We should not have had to pay $200 in deductible on repairs that werent even the issue to begin with. I would not recommend taking your vehicle to Nissan in Kenosha or Nissan in Gurnee!