ComplaintsforCorporate Consulting Services

• Initial Complaint

  04/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  in 2009 we signed up for the "Grand Vacation Club", and after approximately one year, after never using their services, we cancelled our membership with them. We heard nothing from them following the cancelation of the membership until "Corporate Consulting Services, Inc." (*** ** ***** ******* *********** ** *****, telephone number ************) sent us a letter dated January 12, 2023 demanding payment of our overdue membership. They claimed to have made multiple attempts to contact us, and if we didn't contact them and settle our debts, they would send us to collection. Then "Financial Services of America" (*** ** ***** ******* *********** ** *****, telephone number ************) sent us a letter dated April 3, 2023 stating they are attempting to collect our "unpaid, and accruing debt", and failure to pay would result in them reporting the debt to the IRS. We do not owe them any money and have not had a membership or any dealings with them in over a decade. The idea that after over a decade they are collecting a debt of "hundreds of dollars in arrears" is preposterous. I believe this is a scam and is likely criminal.

  Business response

  04/11/2023

  These consumers purchased 8/20/2010 then on 7/13/11 we received these consumers yearly renewal check #1070 for their dues renewal period from 8/20/11 to 8/20/12. Then as of 8/29/12 we tried contacting these consumers by phone and email as a courtesy and have continued to reach out to them to help them resolve their open unpaid accruing yearly fees but they have failed to respond or contact us. We have billed, rebilled, sending letters of past due balance all by US mail and again they failed to respond. These consumers have never request to close/cancel their membership account by phone, email, or mail. We spoke with these members on 5/7/13 and Mrs. stated she would have to talk with the Mr. then contact us back but failed to do so. Next we spoke to these consumers on 9/21/17 but Mrs. hung up during the call so we called her right back but then was hung up on again. We are happy to either help these members bring their membership account up to date through a fair settlement agreement or they can simply and properly close/cancel their membership account through a Mutual Release document have no further cost or obligation. These consumers need to contact our office to resolve this long outstand debt through a fair settlement agreement to either bring their membership up to date to use services, to sell/transfer their membership themselves just as their membership contract paperwork states keeping in mind they must find their own buyers to transfer membership, the fees paid up to date at time of transfer, and that we approve that sell/transfer
  

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We joined ********* ******** **** in Aug.2007. After joining we had deep regrets and decided this was a bad mistake. We paid $3,600.00 and never used the clubs services. We did not pay the dues and told them to cancel the membership. We heard nothing for several years This week we received a letter from ********* ********** ********, Inc @ *** ******* **** ********** *** *****. They want us to contact a *** ***** **** @ ************ to further discuss our options to settle or close our membership. As I said we thought this was settled years ago. We are scared to call *** **** now because of the tone used in the letter dated March first 2023.

  Business response

  04/12/2023

  We have never received a request to cancel by phone, email, or mail but our Review Board has reviewed this membership account and based on that review these members never paying their renewal fees from the get go the Review Board has agreed to close/cancel the membership account having no further cost or obligations.

  Customer response

  04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  03/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  About 15 - 16 years ago my wife and I went to a free seminar and were pressured into purchasing a time share thru Sea Land Travel with the promise that we could cancel, (I think they gave us a month, I can't remember). We cancelled the next day (within 24 hrs). The Sales Rep approved our cancellation. We NEVER used their services nor received any invoices telling us we owed anything! Now 16 years later this "Corporate Consulting Services, **** has sent me several threatening collection letters. Saying, I have a significant outstanding balance with my Sea **************** acct and it is seriously in arrears. They claim they've called me, sent me weekly Newsletters, Accrual letters, an Audit letter, and multiple Invoices. This is absolutely FALSE!! They ref'ed a member # SL30036DUT. This last letter is signed by ******************* - Debt Recovery Manager. I want these letters to STOP and my credit not to be affected as I owe NOTHING and never have owed anything to Sea ****************. Thank you!

  Business response

  04/06/2023

  These members purchased from an Independent distributor (Destinations Unlimited)and purchased a ******************* membership not a timeshare. The day of purchase these members signed membership contract paperwork stating they purchase of their own free will that no undo pressure or influence was used for them to purchase and also agreed that there were no separate oral or written promises/warranties that differed from the terms and conditions listed within the membership contract agreement. There was no cancellation within 24 hours as the members returned there annual renewal statement back on 9/8/2010 that had lost job and not able to renew the membership. Since these members never renewed their membership after the first year our ************ has agreed to close/cancel the membership without further cost or obligations.

  *************

  Customer response

  04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Corporate Consulting Services, Inc is attempting to collect on a an ********* debt for an account that was closed in 2014 and is now claiming that we owe them a large amount of money. The letter is not an invoice and states "We have made multiple attempts to offer opportunities to resolve this debt by sending multiple ijnvoices, weekly news letters, accrual letters , as well as an audit letter by mail. Yet your debt continues to go unpaid." "attempts to find a resolutions to this matter that we have made by phone and email offering incentives to settle the outstanding balance, have also been disregarded by you." Also not true, no calls or emails were received. "We have maintained our responsibility to ensure your membership benefits are available and provide members with the most current discounts available and continuing to add value to your memberships without any cost to you." This is irrelevant as we have not been members since 2014. This is not accurate as none of this has been received ever. A call was made to ********* on January 10, 2014 to cancel our membership and they are now claiming that money is owed for a service that has never been used.

  Business response

  03/24/2023

  Dear Dispute Resolution Department,

   

  These members purchased 4/2/2010 and paid their renewals on 5/9/11. We have never received a request to cancel by phone, email, or mail. We have billed, re-billed, sending letters of open unpaid accruing balance then as a courtesy we have called and emailed them to no avail. These membership simply need to contact our office to either bring their membership account up to date or properly close it out through a Mutual Release document. We are here to help all members resolve their open unpaid accruing fees in a fair settlement agreement to do so!

   

  Thank You,

  *** ***

  Customer response

  03/27/2023

  Complaint: ********
  
  I am rejecting this response because: There were zero correspondences from ********* and the first correspondence from the collection agency was the one we responded to as we believed this membership was closed.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  02/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  About 16 years ago my ex-wife was pressured into ********* ****** **** with the promise that we cancel at any time. Within 1 week we cancelled. Now 16 years later this "Corporate Consulting Services, Inc. has been sending me threatening letters. 'serious arrears', 'significant outstanding balance'. etc. They claim they've called me, sent weekly newsletters, Accrual letters and an audit letter.....all not true. They claim that my member # is ********. This last letter is signed by ***** ****-**** ******** *******-************ Thank you

  Business response

  02/28/2023

  The above attachment is cancellation of the ******** ********* vacations membership account.

   

  Thank You,

  *** ***

• Initial Complaint

  02/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  see Attached document
  

  Sometime after my husband passed in 2019 I received a demand for money. Something like 400$. I contacted the company that I had no idea who they were and would not pay. Seem after I _____ a call from a collection agency. I explained the information, they agreed and asked to send _____ and documents ____ I sent. Unfortunately I did not keep copies. Because I assumed it was all settled. Then it started all over again. The enclosed copies of all I have including a hand written letter for comparison of signatures.
  

  Business response

  03/06/2023

  This complaint was previously responded to-up date your records!

   

  We have never stop billing, rebilling, sending letters of the accruing unpaid past dues all by US Mail. As a courtesy we have called and email offering (then) current incentives to help this member in bringing the membership account up to date. This member has never previously requested to cancel until we received her letter dated 1/22/23. This member has contacted our office and it was explained to her that they had used our services many times receiving discounts upfront and sizable cash back bonuses sent to them after she claimed she had no ideal who we were. This member has never been contacted by a collection agency as we collect on our own debt. We have sent all the require membership contract information to this member. This member's claim that she assumed it was all settled is a claim we hear when members have turned their back on a debt they owe even though they signed a membership contract agreeing to the terms and conditions within in an effort to get out of paying. This member is no different than other members who have failed to pay as agreed never previously requesting to close/cancel and needs to contact our office to properly close/cancel through a Mutual Release document. We will continue to collect on this member's debt and all other members who have an open, unpaid past dues, and accruing balances until such time as they have reached a fair settlement agreement to either bring their membership account up to date or properly close/cancel through a Mutual Release document. 

  Customer response

  03/09/2023

  Complaint: ********
  
  I am rejecting this response because:

  My husband has Alzheimer's when he signed this.  It is not my signature.  I am not aware of any services the company supplied.  We were not able to travel due to my husband's condition.  If any mail was sent, it went to the wrong address.  We have not lived at **** for many years.  My husband has been dead for 4 years.
  
  
  
  Sincerely,
  
  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩