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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This has been an ongoing issue since September 2018-19 to present. I hired DNS exterior or perfect 10 exterior. I guess they use two different names. I have been trying to work with **** on resolving the issues with them honoring their contract. We have been in touch with one another. He has done some repairs. The main issues are. They never submitted the paperwork for the material used for the flat roof to the village of **********. They never paid the fine for the failed inspection. They never did the final inspection for the roof or the siding. They never gave me the lifetime transferable paperwork.all this **** said he going to reinstate the permits. So that I wouldn't have to hire another company to do. Because if I do, the other company is responsible for any failed inspection. Total cost$20,000.00. for the roof, siding, gutters and soffits. We kept our agreement.i paid off the roof. We're paying on the siding.never missed a payment. I just want them to honor their contract and be honest. I have warranty work that needs to be done. Melted siding,shingle splitting, down spout dented. Corner channel all dented. It's defective material. I have tried numerous times to call,text ****, ***** the company.with no response. I should have filed the complaint earlier. But I was really trying to work with them. But now since they're not returning my calls or texts. Something is not right. How many other customers did DNS exterior- perfect 10 exterior.do the same thing too. They received their money. And they don't honor their contract.
Business response
07/22/2022
hello....so what our company is going to do is call the customer on july 25th by end of day....and find out the issues and resolve the problems if our faultCustomer response
07/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. they can email me at ********************* to further discuss the issues since July 25th has past and we didn't receive a call.Sincerely,
*************************
Business response
08/18/2022
hello....we have an appointment this thursday 18th to meet up at the house , and go over issues that concern with our company....after that i will email bbb with our conclusions...thanks, **** ************....Customer response
02/09/2023
On Dec. 15th 2022.I tried contacting **** from DNS Exteriors to follow up with him, on the progress of the claim. He did not respond.
The weather in December was pretty fair, considering there were two different roofing companies out doing complete tear offs and reroofing.
At this point and time, I would like to reopen the case. For there are still issues that need to be addressed.
There's a $50.00 fine that hasn't been paid. And there's the final inspection for the roof and siding that hasn't been done. Also there's been two repairs done that are not satisfactory. And causing more damage than if it were just left alone. The down spout. There's no pitch, causing water to freeze inside and causing the repair to the siding to buckle.along with the corner bead. thank you
**************************
Complaint #********Business response
02/15/2023
hello...so i have contacted the homeowner to go over the list of issues....i spoke with ******, and will be going to his house to go over list..so i will keep in touch when issues are resolved...thanks, **** at dns exterior
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.