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Find a Location

Allstate Insurance has 1951 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAllstate Insurance

    Insurance Companies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 1,274 Customer Reviews

    Customer Complaints

    4,433 complaints closed in last 3 years

    1,598 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Allstate Insurance provides insurance services nationwide.

    Products & Services

    Auto Insurance, Home Insurance, Renters Insurance, Condo Insurance, Motorcycle Insurance, Business Insurance, Life Insurance, Roadside Assistance, Drivewise, Boat Insurance, Motorhome Insurance, Snowmobile Insurance, ATV Insurance, Pet Insurance, Event Insurance, Landlord Insurance, Retirement & Investments, Voluntary Employee Benefits , Flood Insurance, Annuities, Mutual Funds, Individual Retirement Accounts (IRAs), 529 College Savings Plan, Financial Planning

    Business Details

    This is a multi-location business.

    Find a Location

    Allstate Insurance has 1951 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      2775 Sanders Rd Ste F7, Northbrook, IL 60062-6110
      BBB File Opened:
      6/25/2003
      Years in Business:
      93
      Business Started:
      4/17/1931
      Business Started Locally:
      4/17/1931
      Business Incorporated:
      4/7/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Allstate Insurance Company
      • The Allstate Corporation
      Business Management
      • Mr. Tom Wilson, Chairman/CEO
      • Mr. Nilutpal Pegu, Director of Digital Marketing
      • Ms. Bridget Conley, Marketing Specialist
      Contact Information

      Principal

      • Mr. Tom Wilson, Chairman/CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      4,444 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/18/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      On 6/25/24, I was mailed a check in the amount of ******* for my vehicle loss on 6/14/24 from Allstate Insurance company. I cashed the check on 7/12/24 at my bank. On 7/17/24 the check was returned in the amount of ******* which resulted in my checking account going into a deficit of ****** and resulted in bank fees. I immediately called Allstate insurance customer service number at **************, since I discovered my account was overdrawn due to the returned check at approximately 6pm on 7/17/24. I spoke to *******, a CS agent for Allstate insurance company. I asked ******* why the check was returned. She stated there was no notes to why the check was returned and she said the check was returned by the claim specialist agent, ***********************. Ultimately, I was left in a predicament of having to scramble to try to find money to cover the charges that was coming in to my account to cover my mortgage, life insurance, cellphone charges, etc. to avoid additional charges due to insufficient funds. Mr. ****** made no attempt to contact me prior to the return check posting to my checking account to avoid the emotional distress that was caused from this unexpected returned check. I have a medical condition that I am not supposed to be under any stress and this situation caused a huge amount of emotional distress and stress. Mr. ****** was negligent in not exercising due diligence to contact me that the check was returned. According to *******, Mr. ****** returned the check the same day that the check was cashed on 7/12/24, which was 5 days prior to the check being returned and causing my checking account to be overdrawn. Mr. ****** had ample time and opportunity to contact me timely to avoid the stress and emotional distress caused by his negligence. I am requesting compensation for all fees incurred due to Allstate negligence and emotional distress caused by this intentional act of deception by issuing me a check that was returned and not notifying me properly.
      Read More

      Customer Reviews

      1,274 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph B

      1 star

      07/23/2024

      I am a Geico insurance customer and had an accident with an All-State insurance customer. The police found the accident to be the Allstate customer's fault. ***** paid the claim and was supposed to get it back from Allstate along with my deductible but they are refusing to pay the claim or deductible.  

      Local BBB

      BBB of Chicago & Northern Illinois

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