ComplaintsforHarbor Freight Tools
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
hello. i had purchased the avanti airless sprayer for ****** plus tax (******) on 5/24 transaction ******. i had used it and it sprayed paint out all over the floor causing damage to floor with paint. i had adjusted but still had issue with it. I returned it on 6/2 (transaction ******) at the ********** location in **. they informed that there would be a ***** restock fee on this. It was damaged and i did not want a repalcement one as the damage would occur on floor all over again so i didnt want this. i spoke to asst ******* at ********** but they wouldnt waive, i called customer care and explained issue and they wouldnt waive as well. This product was damaged so i shouldnt have to pay this fee for a product that was defective to begin with.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I AM BEING HARASSED DAY IN AND DAY OUT WITH *****S FROM THESE HARBOR FREIGHT PEOPLE. I HAVE NO IDEA WHETHER THESE *****S ARE FROM THEM OR SCAMMERS. I HAVE NO WAY OF STOPPING THESE *****S. I HAVE COPIED THE **** PORTION OF THESE *****S BELOW BUT THE ***** WILL NOT ALLOW ME TO CUT AND PASTE THE IMAGES. I AM SICK AND TIRED OF THESE *****S AND I WANT THEM TO STOP. IF THESE *****S ARE FROM SCAMMERS MASQUERADING AS THESE HARBOR FREIGHT PEOPLE THEN THEY NEED TO FIND OUT WHO THESE SCAMMERS ARE AND PUT A STOP TO THESE *****S AS THEY ARE DUPING CONSUMERS ESPECIALLY SENIOR CITIZENS.Win a NOCO GB150 Boost Pro by Taking Our Survey HarborFreightDepartment <**************************************************************>10:02 PM To ******************** If you can't see the image Open Here Your Opinion, Your Reward: Take Our SurveyInitial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The Predator 9500 generator was shipped to my house on 4/24/23. It was working for 2 hours in mid Aug, 2023. But the engine could not start during the power outage on 2/4/2024. On 2/5/2024, I called customer service, I was transferred to product support, but I did not get reasonable support. I was told to check the engine oil and start the engine again. On 2/7/2024, I followed the instructions, still could not start the engine. On 2/7/2024, I called customer service, I was transferred to product support, but there was no answer. On 2/5/2024, during the call to customer service, I was told the warranty is 90 days for the generator, 2 years for the emission system. I was told no warranty for my problem. It is very UNREASONABLE that a new generator could not even start on the second usage. THE NEW GENERATOR LIFETIME WAS LESS THAN 5 HOURS.Business response
02/15/2024
In response to ** **** current complaint, all of us at Harbor Freight Tools would like to extend our apologies regarding the delay in response regarding her warranty concerns.
With respect to Zu **** order referenced in this complaint, we have contacted the customer directly to ensure that our she receives adequate assistance.
Thank you as well for providing this opportunity to respond.Customer response
02/26/2024
Complaint: 21285131
I am rejecting this response because:I have not received a call or email from Harbor Freight.
Sincerely,
Zu *****************
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.