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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had car insurance with insure on the spot from June 1st until December 1st. On October 30th me and my son were at a store on the south side of ******* and an argument broke out between me and someone else. The person threw bricks at my car while it was parked and me and my son were outside. There is damage to the rear driver side door and trunk and back window was broken. Damage is on the hood of the car also.Insure on the spot to this day has not done anything about my car and I had full coverage. They keep playing games saying they need a recording after recording from me and my son and then when I call back to see what is happening they say the same thing all the time that they will escalate my clam and someone will call me next week. This has been going on since October.The car is in my name and my sons name and they are trying to not pay the clam because only my name is on the insurance which means nothing. The car wasnt even being driven when the the damage happened. I payed for full coverage and they are playing games so they do not have to pay.
Business response
04/17/2024
To whom it may concern:
Insure On The Spot Services, **** has no involvement in the claim process. ************* companies determine the outcome and handling of all claims. We contacted ********************************** and they are reviewing the claim. Any additional questions regarding the claim should be directed to **********************************.
We feel the above information should answer any questions regarding this matter.
Respectfully,
Insure On The Spot Services, ****
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.