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Complaint Details
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Initial Complaint
02/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On November 20, 2023, Midas in ******* did a bad job replacing the right side front axle seal. I went back twice requesting that Midas repair the seal properly and they refused to do so, which jeopardized my safety as well as the safety of my family. On December 19, 2023 I mailed a complaint letter to the Midas International Customer Relations in writing and via telephone. The owner (Sunny) of the Midas shop in Lombard called me and asked me to meet him at the Midas shop to receive a refund check for $301.99. However, when I asked that he mail the check, he refused to do so. I had paid for invoice #******* with my Midas credit card. Therefore, I disputed the $301.99 charge on January 3, 2024. ************** contacted the owner of Midas. However, he is refusing to refund $301.99 to my Midas credit card. That is why am filing a complaint with the Better Business Bureau. Please, see a copy of the complaint letter that I mailed to Midas International Customer Relations regarding this matter. Thank you for your assistance in this matter. *************************
Business response
03/25/2024
We contacted the ************** about the credit. They said that the amount $301.99 was credited on 02/25/2024 to Ms ***************************************************************** style="color: rgb(24, 50, 71); font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;">Regards,SunnyMidas ******* *********************************************************************;*******, ** 60148Ph: ************Cell: ************Fax: ************Customer response
03/25/2024
Complaint: 21341198
I am rejecting this response because: Midas did not respond to **************'s inquiry. I had to wait from January 03, 2024 until February 2024 for a refund because the merchant did not respond to **************'s inquiry regarding my request for a refund. That is why I contacted the BBB. ************** did not refund $301.99 until after I lodged this complaint.
Sincerely,
*************************Business response
04/17/2024
We contacted ************** in the month of March regarding her credit from ***************Attached kindly find a copy of an email we sent to **************.Amount of ****** was credited to her on 02/25/2024.Regards,SunnyMidas ******* *********************************************************************;*******, ** 60148Ph: ************Cell: ************Fax: ************---------- Forwarded message ---------
From: sunny sheikh <***************************************>
Date: Fri, Mar 22, 2024 at 1:24 PM
Subject: ************** credit / Refund
To: ************************* <**********************>**************,We checked with ************** about your $****** dollars credit Yesterday.They said they already gave you the credit on 2/25/2024 in the amount of $******.you can call their customer service number for further details at ****************.Regards,SunnyMidas ******* *********************************************************************;*******, ** 60148Ph: ************Cell: ************Fax: ************Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 02/25/2023 I went into Midas asking can they fix a oil leak because I had just left another car shop that told me they couldnt give me a oil change because I had a oil leak. Midas Auto shop told me that they could give me an oil change knowing that I said there was an oil leak they said they could fix the oil leak after they give me the oil change. After they inspected the car after giving me an oil change then told me I will have to go get the engine cleaned so they could see where the leaks were coming from. I went got the engine cleaned to bring it back and the told me serval different leaks was going on with the car I asked will they be able to fix it they told me yes gave me the total it would be I gave them ******** to fix the leaks and whatever else they said was wrong for them too have my car fir 6 weeks he kept telling me they could t find where the leaks was coming from had to order serval different parts. They called for me to pick the car up before I could make it out the shop hood from driving off the car started smoking inside and out the car I turned around and took it right back he told me it was probably some oil burning from off. Kept the car for another 3 weeks for them to tell me they had to send it to another one of there car shops for them to fix the problem. Go pick up the car it was driving worser then it was when I took it in. After picking the car up I had it a few weeks it started back leaking **************** I also asked for the air conditioner to be fixed I was charge another $375 that was something that should have been included with the price if they told me everything that was wrong with the car now its back leak **************** I have ti keep buying **************** because the leaks are fast. Take the car back they tell me they dont have anything to do with was going on with the car now that will be another job to pay for I dont feel they fixed anything from the start and whatever they did caused more problems.Business response
10/06/2023
Dear ***/*****,
As per Ms. ****** statement regarding her vehicles service: Firstly, we provided her with our own car as a loaner for her to use while her car was in for service, completely free of cost for the entire time. Her vehicle came in for service back in February of this year. The parts that we found to be leaking oil were replaced (oil filter assembly as well as a couple of oil gaskets in the turbocharger). After this service, she came back after five months, claiming that oil is leaking from her engine. This time, the leak was from a different part of the engine, which had nothing to do with anything that we performed on her car. The parts we replaced were all dry (no leaks or issues), and were all still functioning properly. She also stated that the car was leaking antifreeze, which was not something to do with the engines oil leaking. The $375 blower motor replacement was a totally different job and was on a different work order, not related to the engine work.
Regards,
Midas LombardInitial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Location at *********************************************************** ************ I had my brakes which included the rotors, brake pads, and the entire components of repairing all 4 brakes. The front and back brakes. I like the manager and spoke to him and texted him several times, however I think the team he has is doing horrible brake jobs and it has to stop. first time I went to Midas I had to go back due to the grinding and squeaking of the brakes. then they repaired it with what they told me is premium top of the line brakes. Then the brakes grinded again and squeaked even louder. I recorded my experience because that is what people do now days and sent it to the Manager. He immediately apologized again and I was in there for the 3rd time. This time they fixed the back brakes and said if it still has problems bring it back. Which I had to again. They fixed the back brakes and said you should be all set. I am still having the same issues. I see the rust on the brakes so I don't know what they actually did but I still have the same issues with my brakes and it is very embarrassing driving around a I300 Lexus Sport with very loud defective brakes. The told me the sound would go away and it has not and it is now December 20, 2021. I am going in there on Tuesday December 21, 2021 so hope for the best!Business response
01/11/2022
Dear Sir * Madam,<*p>
We are in touch with ******************, and have setup an appointment with him this coming Wednesday (1*12*2022) regarding front brake replacement. The part is under warranty and we are replacing it with no extra charge; we have replaced it three previous times, and with last time replacement we upgraded it to premium plus part and it worked fine. We always care for our customers with a focus on very high standard customer service. We have been in contact with ****************** since the first complaint, and have taken care of any issues he came to us with. <*p>
Regards,<*p>
Sunny Sheikh<*p>
Midas ******* ******** <*p>
******************************************************************<*p>
<*p>
Customer response
01/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This complaint was finally resolved after 4 attempts to repair the brakes. Thank you very much with your help in resolving this.
*******************************
************
Sincerely,
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.