ComplaintsforBath Planet by BCI Acrylic

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bath Planet by BCI Acrylic Years in Business:30 Date of New Ownership: 11/9/2021 79 complaints closed in last 3 years 41 complaints closed in last 12 months Alternate Business Name Leaf Home Enhancements, LLC They told me the VA would pay for everything. That was a lie. They told me they had trained guys to do a professional install. that was a lie. They said they would replace all the pipes with new pex. that was a lie. They hooked me up with financing when I wanted to pay cash. They said 100% would fix any issues. that was a lie. Currently dealing with an old leaking pipe supplying the hot water to my tub because they didn't replace it with their subcontractors when they did the install and refused to fix it after breaking it with the install. They should have replaced and fixed with the 2 contractors who looked at it after but the contractors said the lifetime warranty didnt cover the pipes they should have replaced on the install job that they subcontracted out and took 2 days for the subcontractors to figure out how to do the install and a 3rd day to do it. So now I have been defrauded of ***** on a top of the line tub that got switch to a different model at the last second. So now I'm open a bait and switch case with the *** and a fraud case with the *** since it has been weeks now and no one is going to fix this.***********************************************************************;

  Customer response

  09/14/2024

  Bill

  

  Business response

  09/19/2024

  On 8/30/2024 Leaf Home Bath completed the installation as contracted. On 8/14/2024 Leaf Home Bath did update the Walk-In tub style at no additional cost to the consumer and on 9/6/2024 we did process a reimbursement for customer satisfaction as a good faith effort to resolve the matter with the consumer. We have fulfilled the obligations of the contract in its entirety. 

  Customer response

  09/19/2024

   
  Complaint: 22280829
  
  I am rejecting this response because: the company lied about almost everything. See pictures of undone pex replacement and leaks from damage and tub installation. Company bait and switched me lied about professional installation as it was sub contracted. Lied about price on several occasions causing several changes as the va was never going to take over payments as **** ******* told me when I signed for the tub with marble counter. These lies are currently doing water damage to my basement and cost me 2000$ better offer from ******* who will call me back Monday to see if they can help fix what leaf broke. I tried to look up the tub they installed as the lied about the changes as well and never told me why they dumped another tub instead of the top of the line icon brand I paid for.

  
  Sincerely,
  
  ********* ******

  

  Business response

  09/26/2024

  Customer signed change order and this job is resolved in its entirety. Leaf Home will not be scheduling any other service appointments or inspections.

  Customer response

  09/27/2024

   
  Complaint: 22280829
  
  I am rejecting this response because: you can see here bath Planet failed to replace all the pipe with pex pipe. **************** guaranteed when I signed as well as all pipes replaced with pex. The house has all new except where they failed to finish as well as breaking an older pipe which would be included in the word all. To fix this would cost thousands and take a professional plumber. Please honor the words of **** ******* while your at it install the icon agreed upon as. This has a shower head which according to **** can get moldy and was not supposed to be in this model as **** said the only difference was the jets not the showerhead. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  08/01/2024 Bath Planet came to our home to give us an estimate on a shower redo. The salesman ***** ****, was very pushy, argumentative and disrespectful but we finally agreed on a price of $11K which was a lower price due to several discounts ie: military, senior and hospital worker to redo our second bathroom shower with a 2 year no interest agreement. However, when we signed the agreement on the computer the salesman had with him the agreed on price of $11K was not mentioned or any other price. They never sent us a paper copy of the paper work until after the work was complete which was 8/15/2024. Called the company 2x and finally got a call back. Paperwork was $13K which was $2K more than verbally quoted price. The 2 year same as cash wasn't listed either. The install was complete. Received a text saying to text to accept the price of $13,750, then second text of $12K, didn't reply to either since it wasn't the agreed upon price. Called several times to discuss this with the company but they have yet to reply. 9/01/2024 we had a leak from that new shower install that came through the wall and floor into the dining room. There were puddles on the floor in the dining room and hallway with paint blistering on the wall of the dining room and water leaking through to the basement. We have called several more times with no reply again.

  

  Business response

  09/16/2024

  Our Regional Installation Manager has been attempting to contact the consumer by phone to schedule service since 9/11/2024 with no return call from the customer to date. The last attempt to call the customer was done again on 9/13/2024.  We are eager to resolve this matter and ask that the customer please contact us at their earliest convenience so that we can schedule a service inspection and address any outstanding concerns they may have. Our records also indicate that the consumer accepted the terms of their financing by responding to a 6-didgit text code that was sent to them by the lender; therefore it was completed electronically to fund the loan. We request that the consumer contact our Regional Installation Manager to reach an amicable resolution. 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Repeated unsolicited phone calls, 6-8 daily

  

  Business response

  09/03/2024

  Customer has been added to the Do Not call List. 

  Customer response

  09/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/28/24 we contracted with ********************* of Bath Planet of Chicago to replace an existing shower. Price was more than$11k. On July 11 they did the work. Upon inspection I found they broke a floor tile ( into many pieces) and sloppily put some white glue globs type substance in it to hold it together. And actually it was2 floor tiles broken. I reported this to the lead installer while in the bathroom. Note he did not inform me - so likely hoping I didnt see it. He informed me that they had a hard time removing the old shower and he told the install manager about broken tile and I should contact service. I reached out to ***** on 7/11 and again 7/13 and he responded to my second email with service number indicating they have an out of this world service department. I called service at least 4 times in the following weeks, including leaving voicemail for install manager ****** ( whom the messages were supposed to be going to) and a follow up email to ***** indicating I was getting no response.. I have had no response from **** or ****** the install manager and no one has contacted me to address this issue. I cant replace floor tiles. And the goop they put on it is white globs and part is stained yellow. It looks awful. The broken tiles ruins the entire floor and this needs to be replaced.  

  

  Business response

  09/05/2024

  Our Installation Manager spoke with the consumer and offered a resolution. The consumer stated that they wanted to obtain additional information by getting quotes. As of today, the consumer has not reached back out to notify the Installation Manager if they accept the resolution that was offered. We are eager to resolve this matter and will be glad to assist further when the consumer gets in touch with us at their earliest convivence. 

  Customer response

  09/18/2024

  Complaint: 22198208
  
  I am rejecting this response because: they are not waiting on my response, but have stopped communicating with me. On 8/31 *****, installation manager contacted me initially offering cash solution which I could not accept as I need the tiles repaired/replaced and have no idea of the cost. ***** said they dont fix tiles and provided me contact phone # for *****, a tile professional he recommended, who would find tile and install. ***** came out 9/2, after the Labor Day weekend, said he needs few days to find tiles. After one week with no response I contacted ***** on 9/11. He responded he did not find tile and told me *****, install manager from **** Planet, contacted him, that ***** found tiles and would contact me. Next day 9/12 **** from bath planet came to my house but tile was not a match. **** said hed find tile that day or next day. I called 9/13 and left message for ****. No response. I left message again 9/17. This issue is not resolved and needs to remain open until Bath Planet fixes/replaces tiles they broke during installation. So far communications from Bath planet are D minus. I feel they are only responding because BBB is involved.
  
  Sincerely,
  
  **** Hamby 

  

  Business response

  09/25/2024

  ************** has offered a resolution to the consumer on 9/18/2024 and the consumer declined. If the consumer can provide two quotes on the tile that we are unable to match, we will be glad to revaluate our offer. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bath Planet of Chicago's dishonest salesman misrepresented their services:1) After their patented high-pressure, bait-and-switch sales pitch, he said the contract is "in your email." It wasn't, and because he purposely didn't leave his full name or phone number, I had to ****** Bath Planet and call multiple subsidiaries to track down my contract and warranties. Ironically, none of the respondents would divulge their last names exposing a sleazy dishonest enterprise. I didn't receive the contract until AFTER the job was "completed." 2) He declared their workers were Employees and Certified Master Installers. No, they were unqualified independent contractors who arrived in a rusted-out unmarked van. The installation is unprofessional and unacceptable: The paneling is bowed (not flat) because the installer, lacking the proper expertise, declined to cut the tile to fit.3) He assured me my home and worksite would be protected from demolition dust and damage. Instead, the careless installers left a mess behind (inside and out), seriously damaged the floor tile in both bathrooms, and scratched my new vanity, among other miscellaneous damage.4) The "Installation Manager," ***** (Last Name withheld) ignored my daily complaints and photos for a week until I refused to approve the job and declined his "substantial" offer of $500, whereupon he threatened to withdraw the discount and send the contract to their legal department.Bath Planet's fraudulent business practices are evident in the countless one-star reviews and constantly recurring complaints.  

  

  Business response

  08/26/2024

  On 8/21/2024 we sent our service technician out to do a service inspection. It was found that the installation was completed as contracted and the system is working as intended. The alleged damage was not caused by the installation, as there was pre existing water damage and rot with both bathroom floors and is not the fault of Bath Planet. 

  Customer response

  08/26/2024

   
  Complaint: 22149048
  
  I am rejecting this response because: 1) BathPlanet commited Consumer Fraud salesman lied about the qualifications of their installers and the validity of the Good Housekeeping 2-Year Moneyback Guarantee, failed to provide the contract (and warranties) for review within the required statutory time frame, and misrepresented the worksite guidelines with regard to potential damage and the detritus left behind; 2) The "Certified Master Installers" (unlicensed incompetent independent contractors) caused unacceptable damage (breaking 27 floor tiles and dislodging 109); 3) The inspector on 8/21/24 acknowledged that two bath panels were improperly installed (bowed) and that he would return to reposition them.
  
  Sincerely,
  
  *********************

  

  Business response

  09/04/2024

  On 8/29/2024 our Installation Manager did reach an amicable resolution with the consumer that is satisfactory and we are working diligently to with the consumer to finalize the resolution. 

  Customer response

  09/11/2024

   
  Complaint: 22149048
  
  I am rejecting this response because ************************** associates have repeatedly lied, failed to honor their contract commitments, and assumed no responsibility for damage caused by their unlicensed subcontractors.
  
  Sincerely,
  
  *********************

  

  Business response

  09/18/2024

  Our service department confirmed that the customer's issues were pre-existing.  We have made a good faith resolution for customer satisfaction; however, customer rejected it.  At this time, we consider this matter closed. 

  Customer response

  09/18/2024

   
  Complaint: 22149048
  
  I am rejecting this response because:

  BathPlanet's insincere"good faith resolution" consisted of paltry monetary compensation and a carefully worded statement calculated to avoid having to repair their shoddy workmanship, once I signed their self-serving "Change Order." Like their "2-Year Moneyback Good Housekeeping Guarantee," it's meaningless. The fraud perpetrated by their con-artist salesman; the damage caused by their jackleg installers; and the glib, no-accountability stance taken by corporate mafioso tells you all you need to know: Top to bottom, these are despicable grifters.

  One way or another, justice will be served.  

  *********************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Receive constant harassing phone messages, calling from multiple numbers hourly day until late evening. I tried blocking without success. My number is on the ***** The do not call registry. 

  

  Business response

  08/15/2024

  Customer has been added to the Do Not Call List

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am looking for a refund of a $3,****** deposit.On 4/9/2024 I had an appointment with salesman from Leaf Home ****, *****, ***,Service Agreement # is ****** *********, www.leafhomebath386-320-9067 I liked the product presented, but, could not afford it at this time. ****** informed me, I could place a deposit today, and that would hold the price as is. I could contact them when ready and set up an install date. I advised okay if you could wait at least Six months. ****** called his office and confirmed no problem, so I placed a deposit of $3, ******. On 6/26/24 I called the install manager *** at ************ to inform him I had to cancel the Service Agreement due to unforeseen financial obligations. There was a death in family, some mechanical problems with a car, and a death of my dog. All of these things contributed to the decision to cancel the bathroom remodel, at this time I knew at that time I was not going to be able to save up the full amount needed to make the install appointment. He an acknowledged and understood, and stated he would make the calls and start the process for my deposit refund.Today is 8/9/24 and I have not heard from anyone in the company. Through my own research, I was able to locate this office in *******. That office told me the they have my information and will send another email to the Manager, *****. This will be the third email to ***** sent by the Office contact *******.Last week, I also created a similar complaint for the BBB of Clearwater, but, its the Illinois Office that handles the refunds.Its been 45 days and counting since I cancelled the Service Agreement. No one has contacted me with any updates or information. As a senior citizen of 76 years old on a fixed income, the $3,****** is a significant amount of money for me. I sincerely hope you can reach out to company holding my money to do the right thing. Thank you.

  

  Business response

  08/20/2024

  on 4/9/2024 the consumer signed a contract with Bath Planet. On 626/2024 Bath Planet was informed by the consumer that they wanted to cancel the contract in its entirety. Per our contract it states that the contract can be canceled without penalty if canceled within 3 business days of signing. The last day the consumer could have canceled without penalty would have been no later than midnight on 4/12/2024. No reimbursement is due, as the contract was canceled on 6/26/2024. 

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer response

  09/05/2024

   
  Complaint: 22118952
  
  I am rejecting this response because: 

  I sent my 12 message today to the Manager, ***************************. (****************************************)

  Its now 70 days since I cancelled the Service Agreement but they are still holding my money without any refund.
  

  
  
  Sincerely,
  
  ***************************

  

  Business response

  09/13/2024

  As previously stated previously, per our contract it states that the contract can be canceled without penalty if canceled within 3 business days of signing. The last day the consumer could have canceled without penalty would have been no later than midnight on 4/12/2024. No reimbursement is due, as the contract was canceled on 6/26/2024. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called "jacuzzi bath remodel of Chicagoland" for an estimate on a shower install .On April ******* ********************* came to my house .We listened to his pitch, and i specifically told him i was going to install a frameless shower door and would need 2x4s up both sides centered on the threshold to anchor into. ***** assured me that the installer would do that. Installers came on June 9th and i reminded them twice during the install and asked at the end if they put 2x4s in. They said yes. I finished the rest of the bathroom myself while waiting for my door to come in. I spent all day sat.aug.3rd putting shower door together The two glass panels weigh about 80lb. a piece. When i tried to anchor the rod that carries the 160lbs.of glass there was no 2x4s just drywall. I have no idea how to fix this but tear it all out and start over. I cut the rod for this specific opening so its junk. 

  

  Business response

  08/05/2024

  This is not our company 

   

  We are in *************!

   

  Wrong company 

  

  Business response

  08/23/2024

  On 4/26/2024 the consumer signed a contractual agreement for a scope of work to be completed. What the consumer is requesting was not listed in the contract that was signed and it is outside of our scope of work.  

  Customer response

  09/06/2024

   
  Complaint: 22089009
  
  I am rejecting this response because:
  Hello, my name is **** ****.
  I received an email from you last week (August 30, 2024) stating that my case was closed, because I didnt respond in time to the companies response to my complaint.
  I didnt receive a company response, your Aug.30 email was the 1st time that I saw it.
  In that short company response they said that 2x4 backing to install my frameless shower door was not in the contract, where I agreed to pay them ****** for 1 days work. As stated in my original complaint the salesman, ***** *****, assured me that the installers would take it down to the studs. He said they had a fully stocked truck w/2x4s, plywood etc. Adding the 2x4s would not be an issue. Thought I was dealing with professionals so saying that was out of their scope of work is ridiculous. I could have done it in under 10 minutes, so I reject their response. The one time I talked on the phone to ***** and ****** they said they would help me come up with a solution to which, I never heard from them again.
  I have a background in construction so I knew what I was needing to do.
  Since the bathroom is in the hallway and we have bedrooms on either side, I would need to go through the walls (which nobody wants to do).
  The 1st bedroom I opened up had a double wall. To allow for a cast iron pipe, I had to split a 4x4 down to 2 1/2, and buy a special tool to drill and s**** @ 90 degrees.
  The other bedroom wall, they had actually installed a 2x4, but it was too short by 1 1/2.
  The anchor hole is hard to see in the pictures that I attached so it is circled.
  If you have any further questions please give me a call at ************.
  
  
  Sincerely,
  **** ****
  
  
  Attached pics in separate [image0.jpeg] [image1.jpeg] [image2.jpeg] [image3.jpeg] [image4.jpeg] [image5.jpeg]
  
  Last 2 pics are 2 of the 6 contractors that we contacted that returned our call.
  
  Sent from my iPad
  

  

  Business response

  09/16/2024

  On 9/16/2024 our ***************** Admin Manager contacted the consumer by email and phone requesting a call back so that they can speak with the consumer about their complaint. We are looking forward to working towards an amicable resolution and request that the consumer reach out to us at their earliest convenience.  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 13 was pressured into signing a contract for a tub to shower conversion. On July 14 I decided to cancel the contract and sent the cancelation form via .PDF. On July 15, sent the form via certified mail. July 16 or 17 Called the company and was told the contract was cancelled and that the refund would take 10 to 14 days. July 31 sent message via their messaging system on their web site. NO RESPONSE. August 3 called the company and was told a sales manager would call that day. DIDN'T HAPPEN. Called Augus 5 again was told I would be contacted that day. AGAIN, NO RESPONSE! I need that Refund!

  

  Business response

  08/14/2024

  Bath Planet overnighted the check on 8/6/2024.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bath Planet installed a walk in shower3/24.In 4/24 I fell in the shower.The mat that was put down with glue was loose when I stepped into the shower.Causing me to fall and experience tremendous pain.On 4/18/24 and 5/16/24 I informed the sales person(****) and corporate(Rich-manager) about the incident. No one has reached out to me as of this date.Please help me resolve this problem.Thank You

  

  Business response

  08/01/2024

  Service is scheduled for 8/9/2024 with arrival between 8am-10am. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩