Customer ReviewsforBath Planet of Chicago

DO NOT USE THIS COMPANY! My 88 year old mom was totally taken advantage of. She was sold a $24,000 walk in tub that still does not work properly. (it started at $36k, but sales lady came down - like a typical car salesman) We were told that her 2yr old 40 gal water heater was sufficient. The tub fills only half full when the hot water runs out. the jets cannot be used unless tub is full. sales person no help. i spoke with installation mgr and sales mgr. Mom was offered a $3500 rebate to help pay for a tankless water heater. this is not an option in this condo, there is not enough power in the breaker panel. we had to totally revise the water heater closet to accommodate a new 55 gal water heater. This still is not sufficient. cannot fill above the water jets. i have left messages with the sales manager who was helpful at first but now will not return my calls or texts. since they sent the check for $3500 they no longer care. this whole thing has been a nightmare since the day it was installed (April 25). I would not wish this poor customer service on anyone. 

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************  

Filed a complaint with the better business bureau couple days ago. Today the part of the company that was involved in the complaint reached out and the problem has been settled.

When our customers voice their concerns, we do take notes. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ********************************** if you would like to share any additional details we can take into consideration. 

Salesman guaranteed a one day install. Here I am two weeks later, a half demolished bathroom, no shower, and a price tag that's way too high for the customer service I've gotten so far. AVOID AT ALL COSTS.

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************  

Don't do business with this company. Within 1 week I tried to cancel project due to financial reasons. I called the company and the salesman, call was never returned. Couple weeks later they contacted me saying supplies had been ordered and couldn't be canceled or I would be charged $2000.00. I went ahead with the shower. I called them a couple weeks later asking about how to clean the shower. They would not answer, saying it was in my contract. I used the products in the contract, NONE of them worked. I have mold growing all along the caulk they installed. Worst company to do business with. Do your homework and look at other companies and their reviews.

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************  

Charged outrageous amount for walk-in shower. The company required nearly one-third of the total charges as a deposit prior to begin project. They removed the existing tub and said that they were unable to start/complete job. Company totally took advantage of my elderly parent and now refuses to return phone calls.

We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************  

Initial consultation was with *****. He was amazing, patient and knowledgeable. He expertly explained my current shower setup and helped design a wonderful redesign. Was very thorough in explaining their products and design, how the install process would work, went over everything step by step while still maintaining my budget. Can't wait for my install.    

Thank you for choosing us, reviewing us, and letting us celebrate your installation! 

This company came to my home and gave me an outrageous quote over $20,000 just for a basic shower and tub. I told the man I could not afford the price. He immediately came down in price by about $5000 and after I told him I still couldn't afford that, he came down again by several thousand dollars. This tells me that the original price was at least $10,000 more than necessary and I'm sure they're still making money after reducing the price by so much. They also said the price was only good for that day but they hounded me with phone calls every day for months. I told them to stop calling but they're still calling and I want them to stop. I would never trust this company.

Hello - To adjust your communication preferences, please email us at ****************** with your name and phone number, along with Please Add to DNC List in the subject line so that we may help you directly. 

****** came by to talk through my very difficult bathroom and walked me through the Bath Planet process. She was very attentive and diligent while paying special attention to my family's needs and how the bathroom would be used. Based on her thoroughness and attention to detail, I'm pretty confident about my upcoming project with them. I will update once completed. 

Thank you for taking the time to say such kind words about our team and service. 

*********************** did an outstanding job showing the innovative products of bath planet. She id a great job of explaining of explaining the installation process and the various material options and the means of financing.

Thank you for taking the time to say such kind words about our team and service. 

I contacted Bath Planet about a bathroom remodel. The designer, ******, arrived right on time and immediately made us comfortable. She answered our questions patiently. She gave us very good insights into the colors and the materials that go into bathrooms that made it easy for us to envision what we wanted. She took all the measurements and spent a long time explaining the different options and was very personable. We liked the options and the price and opted to get a second bathroom also done! I would highly recommend Bath Planet and hope ****** gets a good commission and extra bonus! :)

Thank you for taking the time to say such kind words about our team and service.