ComplaintsforAsset Recovery Associates

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I have been being garnished 25% of my income every two weeks since February I went to court on July 14th **** and was told my case was dismissed I called Asset Recovery on the same day as my court date to confirm that my garnishment was dismissed. I was informed that it wasn't dismissed they were just going to stop taking money out of my check. at that time I was not made aware that I had 7 days to set up an arrangement I was told I can call back and provide my financial information because I needed the money to come out of my account on the 15th and the 30th of each month because right now I am homeless due to the amounts that were coming out of my check I was unable to pay my rent for the last 3 months and have gotten evicted so I was informed that I could call back before August 15th to set up the arrangement so the money could come out like I needed it to she told me I could pay $65 every pay period I called them today for them to tell me that the garnishment went back out because I did not set up a payment arrangement I tried to explain to them I cannot afford 25% of my income to give to them because I have to find somewhere to live provide a home for me and my two children so now I will remain homeless she said they will keep money coming out of my account until January **** and speaking with a supervisor she basically said she didn't care and she didn't believe what I was told. I tried to explain to her that if I would have known I had 7 days to set up an arrangement I would have given my information to the representative on July 14th when I called I asked to speak to someone else and she basically gave me another representative to speak with like they sitting next to each other they didn't even say well we can contact the garnishment specialist to see what we can do they both had attitudes and was being real nasty and the customer ********************** was horrible. I have diabetes and neuropathy in both of my feet and basically they said oh well. I need help with this

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  *** had contacted my family and friends claiming They have been listed as character witnesses in a legal complaint against me. I have never received direct communication from them. I called the individual who was harassing my family and friends at the number she provided my sister. Her name is ************************* and phone number is ************. Once I reached her I asked for the attorney she was working for because she claimed to be a paralegal to those she contacted. She said she didnt work for an attorney and was a debt collector with ***. I asked for information about the debt and claimed it was with ********** and gave me the last four digits of an account number to which I no longer have. She then told me I could settle this matter by giving them money and the calls would stop. I informed her that it is not ok to harass my family and friends and her demeanor became hostile. I informed her I would be contacting the Better Business Bureau and ************************ because she started to threaten me if I didnt get this matter resolved. She then hung up on me. I have attached the voicemail to text that she left on my sister ****** phone.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They have been calling me saying they will take legal action against me if I do not pay they are saying it is for some payday loan in 2013 they are telling me I lived in the state of Delaware I have contacted my *********** which they are saying I had the account with also contacted the so-called debtor check and go they both told me I have no account in the system they keep harassing me telling me theyre going to seek legal action company is a ************* ******** when I ask for information about the account and her mailing address they tell me by law they dont have to disclose it

  Business response

  05/20/2022

  Hello,

   

  My name is ************************* and I am the Corporate Secretary for Asset Recovery Associates. I am contacting you regarding complaint numbers ******** and ******** Our officially ceased operation on December 31, 2021, as reflected on our website ************* and our phone system at ************. We have not engaged in any communication with consumers since that day in any form. Our business is functionally closed. We have no accounts for either of these consumers. They were contacted another company.

   

  Thank you,

   

  *************************

  Asset Recovery Associates

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ara debit collection tried getting me to pay loan back in June 2019 for a reputable cash advance establishment and I knew I didnt owe them because to this day I use their business

  Business response

  05/20/2022

  Hello,

   

  My name is ************************* and I am the Corporate Secretary for Asset Recovery Associates. I am contacting you regarding complaint numbers ******** and ******** Our officially ceased operation on December 31, 2021, as reflected on our website ************* and our phone system at ************. We have not engaged in any communication with consumers since that day in any form. Our business is functionally closed. We have no accounts for either of these consumers. They were contacted another company.

   

  Thank you,

   

  *************************

  Asset Recovery Associates

• Initial Complaint

  11/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I received a voicemail from ARA claiming I owe around $900 to a cash advance place. They had an old email address but knew the last four of my SSN and name. She told me if I didn't pay something that day that I would face prison time or never be able to acquire another bank account again as I would be charged with fraud. I've made 1 payment of $270 & four more of $105 totalling $690. Is there any way to file a complaint and get this money back? Is this company legit? I was on disability a few years and then had an accident leaving me unable to work for even longer now so every ***** I've sent out of fear of facing charges of fraud has been borrowed from loved ones.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  I received a letter from Asset Recovery Associates dated 9/2/21. It says I owe ******** ******** but they will settle for ******* if I pay by 9/23/21. I have never had an account with key bank or dealt with them. I checked my credit report and there is nothing there either. This is not my debt.

• Initial Complaint

  08/27/2021

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  My place of employment and sister received a phone call from a woman, named *************************. She claimed to work for ARA. The phone number was ************ her ex 101. After me calling her back she claimed that she was calling on behalf her client CheckNGo. She claims that she was in the process of charging me with Check Fraud. That she would stop that process, and also stop the incoming subpoena if I made a payment of $724.50. This past debt is way past the Indiana statue of limitations of debt collection. Which in my case is six years. She continued to talk and speak to me in a harassing manner on the telephone. Continued to threaten jail time I never, at any time, received a ** debt validation letter. Which is my absolute right to obtain from this agency. I believe this to be debt exploitation. I am writing this in hopes to help others if this situation happens to them. I never authorized a payment and they took money from my account anyway.

• Initial Complaint

  07/28/2021

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  A company that is using the name of Credit ********************** to scam me for money.I recieved a correspondence on the form of a letter addressed to me and it said that I owed 37,+ dollars on an account I do not have .I am only putting this in the BBB database so as it to not only be a public record, but also to let others know about certain companies that would use devious tactics to steal from people. I am also going to look into whether or not I can help get them criminally held accountable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩