ComplaintsforDental Network of America

• Initial Complaint

  08/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Despite drafting our bank account for $67.70 per month for years, DNOA denied claims from dental practices in ***** and Bixby, ********. One aborted the session at no charge when DNOA refuted our dental insurance, and the other interrupted the session when DNOA refuted our coverage but insisted on a personal payment or collection from us for the interrupted procedure. We engaged the ***************************** to help us with our claim for the return of unearned premiums, which DNOA refused for months but has since agreed to reimburse for 5 months of unearned premiums. DNOA has denied the claim of the dentist, who insists on payment of $134.00 in lieu of turning it over to a collection agency, and also denied a $30.00 stop-payment charge on future auto drafts.

  Business response

  08/19/2024

  Good Evening,

  Please find attached our response to the complaint filed by ****************.

  If you should have any additional questions, please reach out to us at the contact information located on the response letter.

  Thank you,

  ***********************

  Customer response

  08/20/2024

   
  Complaint: 22089980
  
  I am rejecting this response because: Corporate ego is substituted for basics of refuting DNOA coverage prepaid.
  
  Sincerely,
  
  ***********************

  Business response

  08/22/2024

  Good Afternoon,

  Please find attached our response to the Rebuttal from ****************.

  Thank you,

  ***********************

  Dearborn ************** Company

  Customer response

  08/27/2024

   
  Complaint: 22089980
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since 2019 I have been trying to cancel parents' (*************************** (078-26-0510 and Favorita ******************************* 582-09-4211) dental insurance (ID ********** since they were unable to receive services, and even after their deaths the company continues to charge me for an insurance even after I sent multiple requests (with copies of death certificates) followed and following phone calls. Last attempt was with both death certificates mailed to their address as advised telephonically and then emailed to ***************** and address provided on the last phone call on March 23rd. Please assist. I want immediate cancellation for the policies and reimbursement ideally since they stopped receiving dental care in 2019 or at least since Dec 2020 for my father and Jan 2023 for my mother.

  Business response

  04/05/2023

  Good Afternoon,

   

  Please find attached Dental Network of America (DNoA) response to the complaint BBB - ******** - ****************************

   

  Thank you,

   

  ***********************
  Contract Specialist /
  DNoA Privacy Coordinator
  
  

  Customer response

  04/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  I reluctantly say that your response is satisfactory since it is pending the completion of the aforementioned refund and cancellation which should not take 30 days after all of my diligent attempts and lack of response. Please be aware that your company never contacted me to inform me that the DeathCertificates had not been received with the original fax.  Furthermore, I sent the same letter and copies of the Death Certificate via Certified mail on the same day I sent the fax as it took the staff from from the *** store over one hour for your  fax to respond and accept the documents.  

  
  

  I reached out to the BBB only after multiple calls and letters; I will not hesitate to reach out to BBB again if this case is not fully resolved by the 4th of May 2023 which I am assuming is the timeframe it should take given the date of your response to BBB. 

  
  

  You have made this process very costly, and most of all emotionally painful. When I paid for my parents insurances I was entrusting your company to be diligent and not as ill-equipped. The least you could do along with the cancellations and refund (which are your responsibility) after all the diligent actions I took, is to say that you were sorry. Only small actions like these can restore the trust of the customers.

  
  

  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩