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ComplaintsforQuest Food Management Service
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter, ***************** (Student Account # ******* graduated from **********************************************************, ************, ********. We OVERPAID to her lunch account # ****** with the amount of $42.70. The payment made directly through MySchoolBucks/Quest Food Management Services. Since June 2023, I have made 4 contacts to *************************** *************************************** and *********************, Account Assistant @ ************ ************************************** Quest Food Management Services has not refunded the amount of $42.70 which we overpaid them. Request BBB to reach out and work with this franchise. I am sure that many of parents from Lincolnshire School District have encountered the same issue. When the money is not deposited to my daughter's lunch account fast enough, they wouldn't let my child have lunch at school. When we overpaid to her lunch account, they will never return our money. Please assist and raise awareness of this fraud. Thank you.Business response
01/03/2024
We have been in communication with the person who filed the complaint and a full refund has been issued to her.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.