Business ProfileforJRL Lawn Sprinkling System

I called JRL because our neighbors recommended them. As a first-time customer, I scheduled a service for 1 PM. By 1:45 PM, I hadn't heard from anyone, so I called the office to check if there was a miscommunication. They informed me the service was delayed and would arrive in 30 minutes, making it 2:15 PM. However, the technician finally showed up at 2:40 PM.Although the serviceman was cordial and showed us a simple fix, the repair took only five minutes, yet we were invoiced $150. I reached out to the owner to discuss the delay and consideration for the high charge for such a brief service. ***************************, the owner, sent a fragmented email that was difficult to understand. When I asked for clarification, he called me and, without apologizing for the delay, accused me of trying to avoid payment. He judged my home as "cheap" just by driving by and insulted me personally. He said I was just looking to not pay, which was never my intention. An apology and $25 off would have gone a long way for a first time customer.I found this extremely unprofessional and insulting. While our home in ******** may not be **********, it is a home we built for our family and, in my opinion, does not in any word warrant his unprofessional behavior or direct insults. We were treated with a lack of respect and courtesy. JRL's astonishingly poor management and ownership only suggest that their work quality is equally poor. JRL stands for "Just Really Late."